High fare difference charged when uncomfortable with connection time

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Jul 1, 2022, 10:22 am

#76

view-with-a-room

Join Date: Oct 2010

Location: USA

Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges

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For future scenarios; hand up, call again. And post the scenario on FlyerTalk before moving forward with a resolution, not after. . And the flight isn't for months so the situation will be repeated multiple times prior to the flight.

Last edited by WineCountryUA; Jul 1, 2022 at 10:51 am Reason: Discuss the issue, not the poster(s)

Jul 1, 2022, 10:25 am

#77

euslaner

Original Poster

Join Date: Jun 2002

Location: Potomac MD

Programs: UA MP 1K

Posts: 7,182

Quote:

Originally Posted by selo

euslaner, glad you got the refund. However, in order for us to figure out what really happened so that the next person gets better feedback from the forum, what really happened? The $3,000 or so you were charged over and above what you originally paid could not have been a change fee, it is not possible. As findark guesses, it was likely an incorrectly calculated "fare difference" and if the agent on the phone used the words "change fee" that agent would need to be retrained. Is what findark is guessing what really happened? Thank you for the information.

Three agents did this. Someone at corporate listened to the tapes of the recordings and admitted they were wrong.

Last edited by WineCountryUA; Jul 1, 2022 at 10:52 am Reason: Discuss the issue, not the poster(s)

Jul 1, 2022, 10:33 am

#78

fumje

FlyerTalk Evangelist

Join Date: Aug 2015

Posts: 11,461

Quote:

Originally Posted by euslaner

Three agents did this. Someone at corporate listened to the tapes of the recordings and admitted they were wrong. ....

What was the original trip?

What receipts or confirmation records do you have, and what items do they list?

Hope this doesn't come off as an "attack".

Last edited by WineCountryUA; Jul 1, 2022 at 10:53 am Reason: updated quote to reflect Moderator

Jul 1, 2022, 10:55 am

#79

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,853

This thread is on the edge of being closed as some are finding it hard to discuss an issue without personal attacks. Let's stick to the issue.

WineCountryUA
UA coModerator

Last edited by WineCountryUA; Jul 1, 2022 at 11:18 am

Jul 1, 2022, 11:10 am

#80

VegasGambler

FlyerTalk Evangelist

Join Date: Oct 2014

Posts: 10,904

Quote:

Originally Posted by WineCountryUA

This thread is on the edge of being closer as some are finding it hard to discuss an issue without personal attacks. Let's stick to the issue.

WineCountryUA
UA coModerator

I think that the problem is that people are (understandably) asking for details. Change fee? Almost certainly not. Maybe an inexperienced agent used the wrong term. Or maybe there was a misunderstanding. Maybe the agent charged for a new ticket without applying credit for the old one. Or maybe the agent did everything right and there is now a cheaper fare available than there was then. Maybe UA did this as a customer service gesture to make up for the botched wheelchair service. Who knows? The OP got what he requested (a refund) and we don't know why.

My point is, I don't think that we will ever know why; we just don't have enough information to figure it out.

jsloan and chavala like this.

Last edited by WineCountryUA; Jul 1, 2022 at 11:20 am Reason: discuss the issues, not the posters

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