PointsPlus option not available on flight (now is) ???
May 13, 2022, 5:20 pm
#1
Original Poster
Join Date: Mar 2009
Location: KBP/TLV
Programs: UA, AE
Posts: 383
PointsPlus option not available on flight (now is) ???
Just booked a flight on TLV SFO non-stop. Did not get the pointsplus upgrade waitlist option. Apparently, no pointsplus upgrades will be offered on that and possibly other flights, no matter whether seats are empty in biz or premium economy. Was new for me and for the 1K desk.
May 13, 2022, 5:43 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,327
Just booked a flight on TLV SFO non-stop. Did not get the pointsplus upgrade waitlist option. Apparently, no pointsplus upgrades will be offered on that and possibly other flights, no matter whether seats are empty in biz or premium economy. Was new for me and for the 1K desk.
Last edited by WineCountryUA; May 13, 2022 at 6:52 pm Reason: split post
May 14, 2022, 2:23 am
#5
Original Poster
Join Date: Mar 2009
Location: KBP/TLV
Programs: UA, AE
Posts: 383
Ticketed. They said that it is a new situation.
Hmmm, this morning the problem went away.
Hmmm, this morning the problem went away.
Last edited by WineCountryUA; May 14, 2022 at 10:49 am Reason: merged consecutive posts by same member
May 14, 2022, 6:40 am
#6
Join Date: Apr 2016
Posts: 52
That's bizarre. If this is true there is going to be one hell of a backlash from Platinum & 1K members. Given the paucity of these instruments even clearing on some routes, to limit even being able to try applying a PP upgrade would be a very bad move, IMHO.
May 14, 2022, 8:26 am
#7
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,517
Definitely sounds like a delay in the system seeing a ticket attached to the reservation. You cannot apply an upgrade request to an unticketed reservation.
Many agents take their job as trying to invent words to explain what the computer says, regardless of whether the computer is patently wrong.
Many agents take their job as trying to invent words to explain what the computer says, regardless of whether the computer is patently wrong.
May 14, 2022, 10:41 am
#8
Join Date: Jan 2018
Programs: UA LT GS | UA LT Club | Marriott LT Titanium
Posts: 1,250
May 22, 2022, 1:34 pm
#9
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,277
I had an issue a while back where I was ticketed in A class and could not request a PlusPoints upgrade.
I had to call to request to waitlist. After some back and forth, the agent asked her support desk to fix the problem. The problem was fixed, and I was added to the waitlist. Ultimately got the upgrade.
I had to call to request to waitlist. After some back and forth, the agent asked her support desk to fix the problem. The problem was fixed, and I was added to the waitlist. Ultimately got the upgrade.