May 11, 2022, 1:38 pm
Last edit by: WineCountryUA
This us an archive thread, the active thread is General discussion of UA's inflight service (Domestic / International, all cabins)
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
General discussion of UA's inflight service (Domestic / Int値, all cabins) {Archive}
Feb 18, 2022, 5:58 am
#466
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,462
The meal above looks slapdash, and when it's all they serve month after month, the shortcomings become glaring.
Feb 18, 2022, 6:26 am
#467
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Come on, we're bordering on parody here. Those studies are not wrong. The fact that someone eats something unappealing to you does not mean appeal has no influence on enjoyment for anyone.
The meal above looks slapdash, and when it's all they serve month after month, the shortcomings become glaring.
The meal above looks slapdash, and when it's all they serve month after month, the shortcomings become glaring.
By the way, the catering company for AA is not that busy for foods serving domestic FC (ie, no warm foods) right now. AA's international business class foods are outstanding, compared to UA. I guess that their domestic FC foods pre-pandemic were better than UA.
Feb 18, 2022, 6:57 am
#468
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
Feb 18, 2022, 8:20 am
#469
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
Secondly, the bread vs pie wrapping comment is a question of logic.
Speaking of logic, the Fast Food visual presentation studies you reference are irrelevant to this topic, as onboard catering is not fast food. Michelin scores restaurants based on visual presentation as an entire category. At $1500 roundtrip a ticket this week, it was not a fast food endeavor.
Feb 18, 2022, 8:28 am
#470
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 773
Feb 18, 2022, 9:10 am
#471
Join Date: Feb 2015
Programs: united
Posts: 1,636
Come on, we're bordering on parody here. Those studies are not wrong. The fact that someone eats something unappealing to you does not mean appeal has no influence on enjoyment for anyone.
The meal above looks slapdash, and when it's all they serve month after month, the shortcomings become glaring.
The meal above looks slapdash, and when it's all they serve month after month, the shortcomings become glaring.
But the thing is, that sounds a little bad and people are aware it sounds a little bad. Because we all know FA's are there for our safety, that they aren't waiters or personal servants, that airplanes are not restaurants, etc. And we know as well that a lot of folks in First Class are up there for free, didn't pay full fare, didn't pay for the ticket at all, etc.
So we get arguments like "a pretzel roll tastes different if the FA unwraps it". No, it doesn't, and me saying that is not parody. It's true. It doesn't. It tastes exactly the same. But if the passenger has to unwrap it, the passenger is not being served, he is being forced to take care of something himself. And a small segment of the traveling public, probably overrepresented on FT, likes the notion of FA's "serving" them.
Feb 18, 2022, 9:12 am
#472
Join Date: Feb 2015
Programs: united
Posts: 1,636
This is true with any business. I am sure many employees I interact with sometimes violate company policies. Indeed, they sometimes do it to help a customer. It's not my business.
Feb 18, 2022, 9:14 am
#473
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 773
Here's what I think. I think that there's a narrative that some folks here subscribe to. It exists in the world too, and I don't want to pretend there's anything weird about it. But it's a narrative. It says "this is a luxury product, and one of the ways that signals this is a luxury product to me is if the staff serves me". Just like at a nice restaurant, the waiter opens the door for you, pulls your chair out, comes periodically to check on you and bring you another drink, calls you "sir", etc.
But the thing is, that sounds a little bad and people are aware it sounds a little bad. Because we all know FA's are there for our safety, that they aren't waiters or personal servants, that airplanes are not restaurants, etc. And we know as well that a lot of folks in First Class are up there for free, didn't pay full fare, didn't pay for the ticket at all, etc.
So we get arguments like "a pretzel roll tastes different if the FA unwraps it". No, it doesn't, and me saying that is not parody. It's true. It doesn't. It tastes exactly the same. But if the passenger has to unwrap it, the passenger is not being served, he is being forced to take care of something himself. And a small segment of the traveling public, probably overrepresented on FT, likes the notion of FA's "serving" them.
But the thing is, that sounds a little bad and people are aware it sounds a little bad. Because we all know FA's are there for our safety, that they aren't waiters or personal servants, that airplanes are not restaurants, etc. And we know as well that a lot of folks in First Class are up there for free, didn't pay full fare, didn't pay for the ticket at all, etc.
So we get arguments like "a pretzel roll tastes different if the FA unwraps it". No, it doesn't, and me saying that is not parody. It's true. It doesn't. It tastes exactly the same. But if the passenger has to unwrap it, the passenger is not being served, he is being forced to take care of something himself. And a small segment of the traveling public, probably overrepresented on FT, likes the notion of FA's "serving" them.
Feb 18, 2022, 9:21 am
#474
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,462
What is the obsession with whether UA follows its internal rules? Those rules are internal. They aren't on the website. They are a matter between UA and its employees. They aren't the passengers' business.
This is true with any business. I am sure many employees I interact with sometimes violate company policies. Indeed, they sometimes do it to help a customer. It's not my business.
This is true with any business. I am sure many employees I interact with sometimes violate company policies. Indeed, they sometimes do it to help a customer. It's not my business.
It doesn't need to be luxe, and I don't expect it to be, but the point of recent discussion is that there are quite a few small details that contribute to significant worsening of the experience. No worries, you can be oblivious to those details, but it doesn't negate that many of us notice them.
Feb 18, 2022, 9:38 am
#475
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
According to many of the threads - people are buying F or otherwise filling the cabin with buyups - during a pandemic. Heck, I had to buyup to F on a 777-200 last Wednesday SFO-HNL, one of the slowest travel days to Hawaii.
Or, is it simply not true - people aren't buying these F seats and UA is making some colossal mistake - based on some metric I can't find.
Feb 18, 2022, 9:48 am
#476
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
As someone who flew 4-6 times a year international business class (occasionally splurging on F for AF or BA) for the last decade or two, I did not find the difference in seats to be that great between Polaris and the non-US airlines. I did find the F&B miles better on the other airlines. Never had a bad meal on them, and usually had a good and pleasurable experience. But I frequently had bad meals on UA Polaris. Bad fish, in particular. Pasta often not very good. Short ribs or steak was usually the safest bet. Also, I was flying from places that did not have Polaris lounges to offset that. But overall I was happier flying LH, AF, BA or the like than on UA. In fact, I preferred AF to UA even back when AF had the slightly tilted seats. I tend to value soft product over hard to some degree. I like travel and consider that part of the experience. But that is just me. If you don't eat or drink on the plane, UA is just fine.
Feb 18, 2022, 10:08 am
#477
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,000
Sorry, what? I have to fly FIRST class in order to get a decent meal that isn't United Polaris business class food? LH/OS/LX all have excellent food in business, Turkish is also excellent. Delta and AA are miles ahead as well.
This is what I was served. This is a Y class meal upgraded with a bunch of PlusPoints:
The entree is straight from Lean Cuisine, bread was hard, salad was meh. Plus no menu, or drink/wine list? Oh, and look, the post-departure nuts and champagne also came on this plate as well- I guess flight attendants railing against Covid is to blame for this "all on one tray" concept, even though every single passenger on this plane was mandated to have a negative PCR before flight. (And even AA doesn't serve the nuts on the main dinner tray). At least the ice cream was soft by the time I ate it, although it would be really nice if UA brought back sundaes. The AA celebrity chef thing seems to work really well at AA -- wonder if there are any plans to overhaul UA food? The people celebrating the food on this thread truly have Stockholm Syndrome.
This is what I was served. This is a Y class meal upgraded with a bunch of PlusPoints:
The entree is straight from Lean Cuisine, bread was hard, salad was meh. Plus no menu, or drink/wine list? Oh, and look, the post-departure nuts and champagne also came on this plate as well- I guess flight attendants railing against Covid is to blame for this "all on one tray" concept, even though every single passenger on this plane was mandated to have a negative PCR before flight. (And even AA doesn't serve the nuts on the main dinner tray). At least the ice cream was soft by the time I ate it, although it would be really nice if UA brought back sundaes. The AA celebrity chef thing seems to work really well at AA -- wonder if there are any plans to overhaul UA food? The people celebrating the food on this thread truly have Stockholm Syndrome.
Last edited by zombietooth; Feb 18, 2022 at 10:18 am
Feb 18, 2022, 11:12 am
#478
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,511
What metrics show they are making a mistake?
According to many of the threads - people are buying F or otherwise filling the cabin with buyups - during a pandemic. Heck, I had to buyup to F on a 777-200 last Wednesday SFO-HNL, one of the slowest travel days to Hawaii.
Or, is it simply not true - people aren't buying these F seats and UA is making some colossal mistake - based on some metric I can't find.
According to many of the threads - people are buying F or otherwise filling the cabin with buyups - during a pandemic. Heck, I had to buyup to F on a 777-200 last Wednesday SFO-HNL, one of the slowest travel days to Hawaii.
Or, is it simply not true - people aren't buying these F seats and UA is making some colossal mistake - based on some metric I can't find.
Feb 18, 2022, 11:24 am
#479
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
You are generalizing something with one data point. I could easily give you examples of the opposite - e.g. perfect 11 for 11 on complementary upgrades in 2022 with 3 different carriers; 5 for 5 on instrument upgrade on widebody, and would have been 6/6 if not for a GA who didn't process the upgrade list on a narrowbody (752) requiring PP; upcoming trip: SFO - EWR only 50% seat taken on a 763, and only 4 pax on the upgrade list; similar numbers the other way.
Now - if we are all getting near 100% upgrades - I'll join the camp of UA is doing something wrong and needs to do something so upgrades don't happen.
Feb 18, 2022, 11:31 am
#480
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,511
One data point? Dozens upon dozens of posts about lack of upgrades - and full F - buried down the list as a 1K - I don't have the time or energy to look them all up. If people are getting perfect or near perfect upgrade success - they sure don't like to talk about it.
Now - if we are all getting near 100% upgrades - I'll join the camp of UA is doing something wrong and needs to do something so upgrades don't happen.
Now - if we are all getting near 100% upgrades - I'll join the camp of UA is doing something wrong and needs to do something so upgrades don't happen.
Every flight is different - time of day, day of week, weekday vs. weekend, etc would influence the perspective in one direction or another. Absent actual data, it's all anecdote experience.