Last edit by: WineCountryUA
PDB back! Experiences.
#511
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,203
#513
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,203
#514
Join Date: Mar 2023
Location: SRQ
Programs: UA 1K, Marriott LT Titanium, Hertz PC
Posts: 417
#515


Join Date: Jun 2005
Programs: UA GS, *G, Bonvoy AMB & LTP, HH Diamond, Platinum Blockbuster, GameStop, several library cards
Posts: 1,372
I tried that on my recent flights and got the, "We're not allowed to do that until we're in the air" or "These are the only beverages available until we're in the air", BS most of the time.
Contrast that with DL where, even on short 1 hour flights, I always get my PDB of choice. I wish UA would at least establish a consistent service protocol. I always preemptively carry a beverage in my backpack when flying UA because I have no idea what service I'm going to get.
Contrast that with DL where, even on short 1 hour flights, I always get my PDB of choice. I wish UA would at least establish a consistent service protocol. I always preemptively carry a beverage in my backpack when flying UA because I have no idea what service I'm going to get.
Also in fairness, Elmira said nothing about being threatened in the post you quoted, just about it being unpleasant.
#516




Join Date: Mar 2008
Posts: 2,026
Last year, DL was the bottom for me in terms of PDB. UA and AA were "tied" for first place I believe.
This year, complete reversal.
Anyway:
5/13/26 - ALB-ORD - PDB of OJ or Water. I asked for a vodka and OJ and after a pause, got a "I suppose I can do that for you". What's very odd on this flight is NO snacks for the 2 hours. Only beverages. Thought it was very odd. FA's chatted about their new contract and when they'd get their retro pay.
5/13/26 - ORD-CID on the E550. - No PDB. Once in the air, bottle of water (no option for anything else) and then FA stood in the galley for 20 minutes on the phone. Then got the prepare cabin for arrival. Very disappointed. I had seen this on the thread about this aircraft and any type of F service basically being nothing the majority of the time.
We'll see how my return trip goes (although on 5/16/26 it's a 737 for both legs).
This year, complete reversal.
Anyway:
5/13/26 - ALB-ORD - PDB of OJ or Water. I asked for a vodka and OJ and after a pause, got a "I suppose I can do that for you". What's very odd on this flight is NO snacks for the 2 hours. Only beverages. Thought it was very odd. FA's chatted about their new contract and when they'd get their retro pay.
5/13/26 - ORD-CID on the E550. - No PDB. Once in the air, bottle of water (no option for anything else) and then FA stood in the galley for 20 minutes on the phone. Then got the prepare cabin for arrival. Very disappointed. I had seen this on the thread about this aircraft and any type of F service basically being nothing the majority of the time.
We'll see how my return trip goes (although on 5/16/26 it's a 737 for both legs).
#518




Join Date: Mar 2008
Posts: 2,026
5/16/26 UA 465 CID-ORD
PDB of OJ or water. I was thirsty so had water (did not ask for anything else). FA immediately then also took "once in air, would you like anything" orders. Ordered screwdriver and she even brought snacks out. Significantly better than the ORD-CID flight where we got nothing.
5/16/26 - UA 1476 ORD-ALB
No PDB due to late catering. In fact, the pilots were 10 minutes late boarding (they boarded 10 minutes after boarding was supposed to start).
Once in air, turbulence (FA take jumpseats within 1 minute). Very mild turbulence, IMO, but understand nobody wants to get hurt. Maybe 30 minutes in, got the all clear and FA was very good. Even asked if I wanted a double for the first round of drinks. Also got our snacks.
PDB of OJ or water. I was thirsty so had water (did not ask for anything else). FA immediately then also took "once in air, would you like anything" orders. Ordered screwdriver and she even brought snacks out. Significantly better than the ORD-CID flight where we got nothing.
5/16/26 - UA 1476 ORD-ALB
No PDB due to late catering. In fact, the pilots were 10 minutes late boarding (they boarded 10 minutes after boarding was supposed to start).
Once in air, turbulence (FA take jumpseats within 1 minute). Very mild turbulence, IMO, but understand nobody wants to get hurt. Maybe 30 minutes in, got the all clear and FA was very good. Even asked if I wanted a double for the first round of drinks. Also got our snacks.
#520




Join Date: Nov 2017
Location: MIA/BJX/SAN
Programs: UA PREMIER 1K, VB DOTERS SILVER, IHG DIAMOND AMBASSADOR
Posts: 1,058
SAN-LAX, FA did a water/OJ run, but a man sitting across from me asked for a coffee and the FA happily obliged.
Usually this 25 minute flight is operated by an E175 were the FAs do a round of drinks right after takeoff, but I believe ever since they started flying the 737 on this route, they are no longer attempting a round of drinks.
Usually this 25 minute flight is operated by an E175 were the FAs do a round of drinks right after takeoff, but I believe ever since they started flying the 737 on this route, they are no longer attempting a round of drinks.
#521
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend




Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 72,675
Had good experiences last week with PDB. On one flight, FAs offered water or sparkling wine, but when asked, provided other drinks. Then on EWR-IAD, the FA took full drink orders while bringing water during boarding, asked if he could serve in plastic cups due to potential turbulence (and yes, it was choppy), but did a full drink service in F on a flight that's under 30 minutes in the air. I'm not sure how much time the people at the back of the cabin got with their drinks before landing, but he also told pax to just hold onto them if they wanted as they prepared for landing.
#522




Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 6,284
Then on EWR-IAD, the FA took full drink orders while bringing water during boarding, asked if he could serve in plastic cups due to potential turbulence (and yes, it was choppy), but did a full drink service in F on a flight that's under 30 minutes in the air. I'm not sure how much time the people at the back of the cabin got with their drinks before landing, but he also told pax to just hold onto them if they wanted as they prepared for landing.
-FlyerBeek
#523




Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,574
5/22 RNO to SFO
Brought chocolates to the galley for FA during boarding and politely asked if pdbs were available.
He shared that due to turbulence out of RNO and flight time (38 minutes) there would be no inflight service, but he would take care of us once boarding was complete.
Which he did, handed us each 3 mini vodkas, 2 cans of club soda and cups of ice. Everyone else got water.
Mini #1 in hand on takeoff, brought the others home.

Brought chocolates to the galley for FA during boarding and politely asked if pdbs were available.
He shared that due to turbulence out of RNO and flight time (38 minutes) there would be no inflight service, but he would take care of us once boarding was complete.
Which he did, handed us each 3 mini vodkas, 2 cans of club soda and cups of ice. Everyone else got water.
Mini #1 in hand on takeoff, brought the others home.







