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Cocktails with UA leaders -- Fall 2021 at various UA hubs (w/ mileage donation)

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Old Sep 28, 2021, 10:28 am
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DEN -- 21 Sept at 54thirty, Denver’s highest open‑air, seasonal rooftop bar at Le Méridien Denver Downtown.
NYC -- 28 Sept at Pier 61.
SFO -- 5 October at Hotel Via rooftop bar.
ORD -- 12 Oct at RPM Seafood
IAD/DCA -- 19 Oct at ???
LAX - November 15 at E.P. & L.P. Rooftop Bar in West Hollywood
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Cocktails with UA leaders -- Fall 2021 at various UA hubs (w/ mileage donation)

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Old Sep 29, 2021, 7:11 am
  #31  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
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Some more feedback (also reported in other thread):

- United Club at new EWR Terminal A will open a few months after the terminal. Initially UA and AC were going to operate separate lounges, but UA has taken over AC's lease and will occupy more square footage for a "very large lounge"
- New Terminal A will be mainline, mostly narrowbody operations but UA will also have widebody-capable gates
- UAX operations will return mostly to C-2 at EWR
- EWR C-3 United Club will have showers
- Polaris Lounge EWR opening targeted for "first half" of November (other PLs are due to reopen but since this was an EWR-centric event, nobody knew of timing for other locations)
- Working with PA and TSA to increase staffing at Terminal C checkpoint, they know this is a problem but cannot control staffing levels
- NPS is now a key metric at every level of the organization (this is definitely a Kirby thing)
- UA Q3 promo was intended to be rolled out in two phases: Fly to the Finish; then Breakout Bonus, which is one reason for the confusion
- The future of UA at JFK is very much "up in the air" and it is not assured that UA will acquire slots sufficient to keep the LAX/SFO service. With that said, JFK is managed separately from EWR and people responsible for JFK were not in attendance.
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Old Sep 29, 2021, 11:00 am
  #32  
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Originally Posted by EWR764
- UA Q3 promo was intended to be rolled out in two phases: Fly to the Finish; then Breakout Bonus, which is one reason for the confusion
Dang Delta! Forced UA to show its hand.

David
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Old Sep 29, 2021, 11:07 am
  #33  
 
Join Date: Apr 2009
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Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
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Any projected dates for an LAX event?
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Old Sep 29, 2021, 12:15 pm
  #34  
 
Join Date: Nov 2019
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Originally Posted by EWR764
Some more feedback (also reported in other thread):

- United Club at new EWR Terminal A will open a few months after the terminal. Initially UA and AC were going to operate separate lounges, but UA has taken over AC's lease and will occupy more square footage for a "very large lounge"
- New Terminal A will be mainline, mostly narrowbody operations but UA will also have widebody-capable gates
- UAX operations will return mostly to C-2 at EWR
- EWR C-3 United Club will have showers
- Polaris Lounge EWR opening targeted for "first half" of November (other PLs are due to reopen but since this was an EWR-centric event, nobody knew of timing for other locations)
- Working with PA and TSA to increase staffing at Terminal C checkpoint, they know this is a problem but cannot control staffing levels
- NPS is now a key metric at every level of the organization (this is definitely a Kirby thing)
- UA Q3 promo was intended to be rolled out in two phases: Fly to the Finish; then Breakout Bonus, which is one reason for the confusion
- The future of UA at JFK is very much "up in the air" and it is not assured that UA will acquire slots sufficient to keep the LAX/SFO service. With that said, JFK is managed separately from EWR and people responsible for JFK were not in attendance.

any comments about hiring an actual cleaning company for the restrooms instead the actors they have now?
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Old Sep 29, 2021, 12:20 pm
  #35  
 
Join Date: Feb 2010
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Posts: 3,236
Originally Posted by EWR764
Some more feedback (also reported in other thread):......
Apologies if I missed it - was there confirmation of whether the UC in the existing Terminal A will reopen and if so when?
tarheelnj is offline  
Old Sep 29, 2021, 1:35 pm
  #36  
 
Join Date: Jan 2005
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Posts: 9,452
Originally Posted by Flying Machine
Any projected dates for an LAX event?
DC will be 10/19, and IAH/LAX to follow thereafter. ORD is happening too but I'm not sure of dates.

Originally Posted by tarheelnj
Apologies if I missed it - was there confirmation of whether the UC in the existing Terminal A will reopen and if so when?
"Some time" in October was the word on the existing lounge in A.
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Old Sep 29, 2021, 1:38 pm
  #37  
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Originally Posted by Micp3208
I am glad I went last night and it seemed like everyone had a great time. There were only a few words from United, most notably, Polaris Club at Newark is opening in November, the new United Club will be open in C3 in May 2022 and the C74 club will be renovated shortly after that. United will be up to 400+ departures per day in November up from 326 in October, and the mid 200s currently. There were MileagePlus leaders talking to attendees soliciting some feedback and asking questions.

If they did it again, I would definitely go.
Originally Posted by EWR764
Some more feedback (also reported in other thread):

- United Club at new EWR Terminal A will open a few months after the terminal. Initially UA and AC were going to operate separate lounges, but UA has taken over AC's lease and will occupy more square footage for a "very large lounge"
- New Terminal A will be mainline, mostly narrowbody operations but UA will also have widebody-capable gates
- UAX operations will return mostly to C-2 at EWR
- EWR C-3 United Club will have showers
- Polaris Lounge EWR opening targeted for "first half" of November (other PLs are due to reopen but since this was an EWR-centric event, nobody knew of timing for other locations)
- Working with PA and TSA to increase staffing at Terminal C checkpoint, they know this is a problem but cannot control staffing levels
- NPS is now a key metric at every level of the organization (this is definitely a Kirby thing)
- UA Q3 promo was intended to be rolled out in two phases: Fly to the Finish; then Breakout Bonus, which is one reason for the confusion
- The future of UA at JFK is very much "up in the air" and it is not assured that UA will acquire slots sufficient to keep the LAX/SFO service. With that said, JFK is managed separately from EWR and people responsible for JFK were not in attendance.
So, forgot to ask: how were the cocktails?

David
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Old Sep 29, 2021, 1:38 pm
  #38  
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Originally Posted by tarheelnj
Apologies if I missed it - was there confirmation of whether the UC in the existing Terminal A will reopen and if so when?
I was just gonna ask the same thing. Or plans to extend the hours of the pop-up?
goodeats21 is offline  
Old Sep 29, 2021, 1:47 pm
  #39  
 
Join Date: Jan 2021
Programs: MP Silver
Posts: 71
Damn, I would have loved a chance to berate them over the pitiful catering
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mahzor is offline  
Old Sep 29, 2021, 2:29 pm
  #40  
 
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
Any word on when they’ll announce the qualification requirements for 2023?
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Old Sep 29, 2021, 2:35 pm
  #41  
 
Join Date: Jan 2005
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Originally Posted by mahzor
Damn, I would have loved a chance to berate them over the pitiful catering
I planned to offer some feedback re: onboard product, but the UA people in attendance were either from airport operations or MileagePlus. Everyone seemed to agree that we were tired of using COVID as an excuse to reduce service. Sadly, no decisionmakers with regard to product.

Originally Posted by DELee
So, forgot to ask: how were the cocktails?

David
Bar was good. Nice selection of brown liquor... Maker's, Knob Creek rye, Monkey Shoulder blended Scotch. Food (passed and several stations) was very nice.

Originally Posted by SS255
Any word on when they’ll announce the qualification requirements for 2023?
Seems like at this point the expectation is they'll be the same as this year, but no insight on what promos could be on offer next year. Of course... that's subject to change as a decision on thresholds hasn't been made. Given the current situation, if it's not the same, the requirements will only go down.

Part of the reason for going to a PQP-based qualification system is to make annual requirements more dynamic, and this year is proof that as business conditions deteriorate, thresholds will drop accordingly, and rise as trends go the other way. I think we should expect them to change from year to year going forward.
EWR764 is offline  
Old Sep 29, 2021, 6:21 pm
  #42  
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Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,054
Originally Posted by EWR764
NPS is now a key metric at every level of the organization (this is definitely a Kirby thing).
NPS = ?
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Old Sep 29, 2021, 6:25 pm
  #43  
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Originally Posted by SPN Lifer
NPS = ?
Net Promoter Score = difference between kissing rear ends vs. brown nosing.

David
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Old Sep 29, 2021, 6:42 pm
  #44  
 
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
Were masks and proof of vaccination required to go to this event? Wondering if the same policy(s) will be in place in the other upcoming city events.
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Old Sep 29, 2021, 7:03 pm
  #45  
 
Join Date: Feb 2012
Location: EWR
Programs: UA 1K
Posts: 255
Originally Posted by Weatherboy
Were masks and proof of vaccination required to go to this event? Wondering if the same policy(s) will be in place in the other upcoming city events.
No masks, proof of vaccination and ID were required, consistent with NYC rules.
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