What is the issue with united.com and partner availability?
#1
Original Poster



Join Date: Feb 2002
Posts: 4,078
What is the issue with united.com and partner availability?
How does united.com choose to list award flights?
Departing in the next few days PRG-SFO trying to get LH first (O class FRA-SFO) and it's available.
I'm trying to go to PRG-FRA the day before so I enter that date and tons of stuff comes up. In fact, 198 options. Now only about 10 or so are option in first.
The one I really want, which shows on Expert Flyer, is this.
Day 1 PRG-FRA 2pm-3:10pm (I class)
Day 2 FRA-SFO 10:35am-12:50pm (O class)
The above flight does not appear on united.com and it prices at 18,000 more miles as it is requiring point to point.
So what I really want to know is why does united.com offer these flights? It would seem more flying, more cost, etc.
And by the way, the Day 1 PRG-FRA still shows I9 which is much more full than the flights it is offering PRG-FRA.
Here are some examples it is offering.
Day 1 PRG-MUC-FRA - all in I
Day 2 FRA-SFO O class
or
Day 1 PRG-WAW-FRA - all in I
Day 2 FRA-SFO O class
or
Day 1 PRG-BRU - all in I
Day 2 BRU-FRA (I) FRA-SFO (O)
or
Day 1 PRG-ATH - (I)
Day 2 ATH-FRA (I) FRA-SFO (O)
In my case, even though PRG-FRA shows available in I, whether looked at PRG-SFO or PRG-FRA in I and then FRA-SFO in O, united.com nor 1K reservations can book it without charging more miles.
Instead of flying 256 miles PRG-FRA it is suggesting PRG-WAW-FRA for 876 miles or PRG-ATH-FRA for 2097 miles.
I find it confusing and odd.
Departing in the next few days PRG-SFO trying to get LH first (O class FRA-SFO) and it's available.
I'm trying to go to PRG-FRA the day before so I enter that date and tons of stuff comes up. In fact, 198 options. Now only about 10 or so are option in first.
The one I really want, which shows on Expert Flyer, is this.
Day 1 PRG-FRA 2pm-3:10pm (I class)
Day 2 FRA-SFO 10:35am-12:50pm (O class)
The above flight does not appear on united.com and it prices at 18,000 more miles as it is requiring point to point.
So what I really want to know is why does united.com offer these flights? It would seem more flying, more cost, etc.
And by the way, the Day 1 PRG-FRA still shows I9 which is much more full than the flights it is offering PRG-FRA.
Here are some examples it is offering.
Day 1 PRG-MUC-FRA - all in I
Day 2 FRA-SFO O class
or
Day 1 PRG-WAW-FRA - all in I
Day 2 FRA-SFO O class
or
Day 1 PRG-BRU - all in I
Day 2 BRU-FRA (I) FRA-SFO (O)
or
Day 1 PRG-ATH - (I)
Day 2 ATH-FRA (I) FRA-SFO (O)
In my case, even though PRG-FRA shows available in I, whether looked at PRG-SFO or PRG-FRA in I and then FRA-SFO in O, united.com nor 1K reservations can book it without charging more miles.
Instead of flying 256 miles PRG-FRA it is suggesting PRG-WAW-FRA for 876 miles or PRG-ATH-FRA for 2097 miles.
I find it confusing and odd.
#2
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,210
First, it is the partner that first determines availability, not UA. And partners may limit how their segments are combined with other of their segments (one way is married segments). This including requiring or restricting how segments are stringed together.
And UA will not allow you to individually select segments and string them together -- include the flight operator restriction. It has to come up in the search naturally.
Best not to try to apply logic (or using distance or cost as the metric) to understand airline bookings. There are things unknown to you and us impacting the choices.
And UA will not allow you to individually select segments and string them together -- include the flight operator restriction. It has to come up in the search naturally.
Best not to try to apply logic (or using distance or cost as the metric) to understand airline bookings. There are things unknown to you and us impacting the choices.
#3




Join Date: Mar 2014
Location: PWM
Programs: AA EXP
Posts: 1,568
#4




Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,765
For the same reason AAA-CCC is twice the price of AAA-BBB-CCC. Airline pricing is typically inversely proportional to cost. Here's a great intro to RM.
The quote from that exercise that my wife posted on Facebook: "Wow, there are some really interesting routings we could take if I didn't enjoy being married to you"
My guess is that LH RM has figured that those seats are unlikely to sell and a butt in the seat with some revenue (whatever UA "pays" LH for the redemption) vs. letting the inventory spoil where UA would rather let the inventory spoil on the basis of preserving exclusivity/having space for last-last minute bookings, etc.
#6
FlyerTalk Evangelist




Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,498
United.com is not good at the ones that require an overnight somewhere. Calling can work to get these booked. You can also try to force certain stopover points in the advanced options or try the app which might give additional ones.

