Should I cancel my UA trip to Italy July 2020? Now, trying to get a refund.
Jun 4, 2020, 5:43 pm
#76
Original Poster
Join Date: Sep 2019
Posts: 64
I think it’s current because I can make changes or upgrade
Jun 4, 2020, 6:30 pm
#77
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Thought you were upgraded?
If current then you will need to cancel before the waiver expires, presently 30 June (but it has been extended twuce)
Not sure how you made a refund request without canceling but that probably is a different discussion.
If current then you will need to cancel before the waiver expires, presently 30 June (but it has been extended twuce)
Not sure how you made a refund request without canceling but that probably is a different discussion.
Jun 5, 2020, 12:34 am
#78
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I chose MUA (MileagePlus Upgrade Award) under their upgrade type in the drop down menu. We’ve never flown UA before so I’m not too familiar with the breakdown. But yes there was an upgrade fee.
We booked in 2019, it’s for our 10 year so we’ve been saving and planning for a while for this. It would’ve been our first time flying in business class.
I filed with DOT on May 25.
Thank you for clarifying about chargeback, I was unclear about how that works.
We booked in 2019, it’s for our 10 year so we’ve been saving and planning for a while for this. It would’ve been our first time flying in business class.
I filed with DOT on May 25.
Thank you for clarifying about chargeback, I was unclear about how that works.
Jun 5, 2020, 6:48 am
#79
Original Poster
Join Date: Sep 2019
Posts: 64
When I requested refund I called the first time, they denied me. Then I went online and clicked a button that said request refund and filled out a form online.
Jun 5, 2020, 10:59 am
#81
Original Poster
Join Date: Sep 2019
Posts: 64
Yes, I’ve only requested refund. I plan on waiting until the end of the month to request for credit. I’m waiting to hear back from DOT.
Jun 5, 2020, 12:00 pm
#82
Join Date: Jun 2014
Programs: UA MM
Posts: 4,126
Jun 5, 2020, 1:41 pm
#83
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Keep in mind - DOT doesn't resolve your individual case. In a few weeks, they will simply forward it to United who will then respond they are either issuing you a refund or denying you a refund. DOT is not going to say to UA - refund this particular case. All DOT can do, and it doesn't appear they have the appetite to do so - is eventually fine UA for not providing refunds per the guidance. Even then, that doesn't guarantee you a refund.
Jun 6, 2020, 10:59 am
#84
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Incidentally, Deenee , if you haven't been following it, take a look at the recent conversation on https://www.flyertalk.com/forum/unit...ot-ruling.html . It seems that United has gone back to their previous two-hour change = refund policy, so your refund request might have a chance after all. I'd give it a couple of days to circulate through the front-line staff, and then I'd call and try again. Good luck!
Jun 7, 2020, 4:42 pm
#85
Original Poster
Join Date: Sep 2019
Posts: 64
Yes.
Incidentally, Deenee , if you haven't been following it, take a look at the recent conversation on https://www.flyertalk.com/forum/unit...ot-ruling.html . It seems that United has gone back to their previous two-hour change = refund policy, so your refund request might have a chance after all. I'd give it a couple of days to circulate through the front-line staff, and then I'd call and try again. Good luck!
Incidentally, Deenee , if you haven't been following it, take a look at the recent conversation on https://www.flyertalk.com/forum/unit...ot-ruling.html . It seems that United has gone back to their previous two-hour change = refund policy, so your refund request might have a chance after all. I'd give it a couple of days to circulate through the front-line staff, and then I'd call and try again. Good luck!
Jun 13, 2020, 8:18 am
#87
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Jun 14, 2020, 10:23 am
#88
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,615
we took the United refund from April and recently bought new upgraded kitchen appliances - if not for the refund, we might have bought at a lower price tier!
united could simply offer refunds like Hilton, but we depend on flyertalk to find out this type of information! Ft is always the best!
Jun 14, 2020, 2:14 pm
#89
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
Got one of my refunds after 30 days. 2 are still pending, one approved and waiting and the other one waiting to hear ... another no-brainer so I am sure it will take another DOT complaint to resolve 
. We will see!
. We will see!