COVID-19 UA inflight service changes

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Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.

Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.

Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.

For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.

Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.

Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.

In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
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Old Yesterday, 9:43 am
  #346  
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Originally Posted by p100a View Post
Is United providing meals etc to transcon/domestic FC flights are going the Delta route and throwing out a bag of cheetos and water? I read AA did not cheapen the service, but what DL has done is atrocious.
UA is in the middle on this

Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.

Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.

For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.

Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
More in the wiki or Safety updates to inflight dining
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Old Yesterday, 10:02 am
  #347  
 
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On my recent 5.5hr DL1 transcon the FAs brought their cart into first class where 8 of us were seated (50%) and offered snack boxes and only water. Absolutely ridiculous. They're touching the carts and boxes... Whats the difference than if it's a standard meal tray and a small bottle of wine? I assume from this thread that UA is slightly better and in between AA And DL. The reason I ask is because I see no reason to remain loyal to one carrier right now with status extended to 2021 if one is going to cheapen the product so much that is like flying on Spirit when I buy a FC fare.
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Old Yesterday, 1:23 pm
  #348  
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Originally Posted by p100a View Post
On my recent 5.5hr DL1 transcon the FAs brought their cart into first class where 8 of us were seated (50%) and offered snack boxes and only water. Absolutely ridiculous. They're touching the carts and boxes... Whats the difference than if it's a standard meal tray and a small bottle of wine? I assume from this thread that UA is slightly better and in between AA And DL. The reason I ask is because I see no reason to remain loyal to one carrier right now with status extended to 2021 if one is going to cheapen the product so much that is like flying on Spirit when I buy a FC fare.
Answering your bolded question - none. You cannot get coronavirus from food, and provided the crew wear masks and gloves and refrain from touching their face with the gloved hands and make sure gloves are changed frequently and specifically after accidentally touching something contaminated like a table tray, there is almost zero risk of transmission. This has nothing to do with health and safety and everything to do with money. The difference is the transparency:

1. Delta - "we ain't got no money, so we can't serve you anything but when we have money, we will serve you like before"
2. United - "health and safety are the most important thing, so to keep you healthy and safe, we're not going to serve you anything now, and don't ask when or if we will ever serve you again"

The difference is the level of respect each company shows to its customers - Delta at least assumes we're all somewhat intelligent and can comprehend what's going on and will be understanding or at least be sufficiently informed before deciding on where to spend our money, while United comes up with a bunch of BS nonsense to justify what are essentially the same changes for the same reasons. It's a playbook from the old Vicki Escarra School of Marketing - "our customers told us the seatbelts are a little tight, so to help make our flights more comfortable for everyone, we will stop all inflight service".
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Old Yesterday, 3:02 pm
  #349  
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Food and Beverage Offerings

We’re paring down to essential onboard food and beverage options in an effort to reduce physical touch points between customers and employees.

As always, you are welcome to bring your own refreshments on board to enjoy during flight. Since many airport offerings are limited at this time, we recommend packing your own food items and encourage you to review TSA guidelines, opens in a new window before bringing food through security checkpoints.


All the airlines including DL is marketing / headlining their present food service changes as a safety issue. And of course there is an expense saving. Any other nuance is just spin.

And DL is being called out just as strong on the safety message in DL In Flight Service Changes during COVID-19 (Consolidated Thread)

Last edited by WineCountryUA; Yesterday at 3:29 pm
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Old Yesterday, 4:25 pm
  #350  
 
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Originally Posted by bocastephen View Post
Answering your bolded question - none. You cannot get coronavirus from food, and provided the crew wear masks and gloves and refrain from touching their face with the gloved hands and make sure gloves are changed frequently and specifically after accidentally touching something contaminated like a table tray, there is almost zero risk of transmission. This has nothing to do with health and safety and everything to do with money. The difference is the transparency:

1. Delta - "we ain't got no money, so we can't serve you anything but when we have money, we will serve you like before"
2. United - "health and safety are the most important thing, so to keep you healthy and safe, we're not going to serve you anything now, and don't ask when or if we will ever serve you again"

The difference is the level of respect each company shows to its customers - Delta at least assumes we're all somewhat intelligent and can comprehend what's going on and will be understanding or at least be sufficiently informed before deciding on where to spend our money, while United comes up with a bunch of BS nonsense to justify what are essentially the same changes for the same reasons. It's a playbook from the old Vicki Escarra School of Marketing - "our customers told us the seatbelts are a little tight, so to help make our flights more comfortable for everyone, we will stop all inflight service".
Can you provide reference material that drives the divergent conclusions for Delta and United?
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Old Yesterday, 8:21 pm
  #351  
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Originally Posted by fly18725 View Post
Can you provide reference material that drives the divergent conclusions for Delta and United?
If you're a Delta Skymiles member, as many on this forum are, then you've received the same emails that I have. It's a not a stretch to see the extreme difference in marketing communications quality and focus between the two companies.
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Old Yesterday, 8:43 pm
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Here’s AA LAX-JFK for reference this past week (full bar and real wine bottles with lots of refills in-flight)....amenity kits too just no noise cancelling headphones.

4 real meal options!

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Old Today, 9:57 am
  #353  
 
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Originally Posted by bocastephen View Post
If you're a Delta Skymiles member, as many on this forum are, then you've received the same emails that I have. It's a not a stretch to see the extreme difference in marketing communications quality and focus between the two companies.
I see almost identical focuses on health and safety in the communications from Delta and United.

Last edited by WineCountryUA; Today at 10:10 am Reason: Focus on the issue; not the poster
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Old Today, 2:19 pm
  #354  
 
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Originally Posted by fly18725 View Post
I see almost identical focuses on health and safety in the communications from Delta and United.
I've seen similar tone in the emails from both DL & UA, although interestingly I've been getting more of these types of communications from DL (even just as a SkyMiles general member) over the past few months than from UA.
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