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-   -   UA System Schedule changes (https://www.flyertalk.com/forum/united-airlines-mileageplus/2005760-ua-system-schedule-changes.html)

WineCountryUA Jan 15, 2025 3:15 pm


Originally Posted by N104UA (Post 36818792)
... Would this change also entitle me to be able to switch to a nonstop FRA-ORD?

On UA metal, yes

jsloan Jan 15, 2025 4:14 pm


Originally Posted by WineCountryUA (Post 36818963)
On UA metal, yes

On UA metal, maybe. Prior to the DOT guidance on refunds, this would have been an easy yes; however, there are multiple reports that they've gotten more stringent recently.

dkc192 Jan 15, 2025 5:02 pm


Originally Posted by jsloan (Post 36819058)
On UA metal, maybe. Prior to the DOT guidance on refunds, this would have been an easy yes; however, there are multiple reports that they've gotten more stringent recently.

Are these reports on FT or elsewhere? I haven't seen many in the "what to do after a schedule change" thread. I'm not doubting you; I just want to go read them to edify myself.

yvr1971 Jan 15, 2025 6:39 pm

Just sharing my experience the last go around (month ago) on UA Business Saver award with 3 segments (2 on UA and 1 on Star Alliance Partner). The Star Alliance partner flight had a schedule change of about 1.5 hours and it gave me a similar message to confirm change or cancel (no re booking optons). I contacted UA 1K Reservations twice and they basically both told me that they only re accomodate me on UA metal (I found a better routing with UA metal only, so I asked) if the UA segment had the schedule change. they do not re accomodate on UA metal if a partner has a schedule change and it does not result in a mis-connect.

beachfan Jan 15, 2025 7:16 pm


Originally Posted by beachfan (Post 36804285)
I’ve been monitoring LAX -TPA daytime nonstop, for June 22, and it has disappeared. They still have a red-eye.

Any way of telling whether this was a glitch and might come back vs. just dropping the flight?

fares were high, wondering why it was dropped.

No answers, but it is only off for June 22. It's on for June 21.

jsloan Jan 15, 2025 8:38 pm


Originally Posted by dkc192 (Post 36819140)
Are these reports on FT or elsewhere? I haven't seen many in the "what to do after a schedule change" thread. I'm not doubting you; I just want to go read them to edify myself.

I was referring to the reports here on FT. Yes, there hasn’t been a deluge, but in those particular cases, it went from “no problem” to “all we can offer you is a refund” pretty much overnight. OP can certainly call and find out, but whereas a year ago I would have confidently stated that pretty much anytime the reservation got flagged, you could get any reasonable itinerary on UA metal on the same day, I’m no longer confident. (To be fair, if the only thing that changed is the flight number, it likely would never have even triggered the ‘IRROPS has occurred’ flag, and so people woudln’t have been asking to make a change under that scenario).

fumje Jan 15, 2025 9:19 pm

Any experiences with having a Polaris 772 turned into HD 772 for p.s. flights?

For my schedule, the best alternative flight with Polaris seats is about 15 hours earlier; sort of thinking I'd rather do that, but not sure how the ask would go.

cfischer Jan 16, 2025 6:48 pm


Originally Posted by fumje (Post 36819526)
Any experiences with having a Polaris 772 turned into HD 772 for p.s. flights?

For my schedule, the best alternative flight with Polaris seats is about 15 hours earlier; sort of thinking I'd rather do that, but not sure how the ask would go.

that tends to be a tough ask if nothing else changed. I have successful in the past, but a lot of YMMV here

fumje Jan 16, 2025 7:17 pm


Originally Posted by cfischer (Post 36822095)
that tends to be a tough ask if nothing else changed. I have successful in the past, but a lot of YMMV here

Thanks, well then we'll see. There were already some 20-40 minute (don't recall exactly) time adjustments, but none were large enough to make sense as justification for requesting change — and really it is about the seat.

dkc192 Jan 17, 2025 6:16 am

With those time changes, especially if >30 minutes, you might have more luck with your request. Doesn't hurt to try IMO.

meijiem Jan 20, 2025 9:03 pm

Does or should aircraft change from 787 to 777 qualify for refund? I thought it would qualify, but my reservation only offers future flight credit if I cancel.

WineCountryUA Jan 20, 2025 9:27 pm


Originally Posted by meijiem (Post 36832243)
Does or should aircraft change from 787 to 777 qualify for refund? I thought it would qualify, but my reservation only offers future flight credit if I cancel.

What would be the grounds for a refund? An aircraft change is generally not a reason, a change in seat / seat configuration might qualify. Such as, lie-flat to non-lie flat

In any case, refunds in an aircraft change is never offered proactively, and requires a call to make your case.

meijiem Jan 20, 2025 9:36 pm


Originally Posted by WineCountryUA (Post 36832278)
What would be the grounds for a refund? An aircraft change is generally not a reason, a change in seat / seat configuration might qualify. Such as, lie-flat to non-lie flat

In any case, refunds in an aircraft change is never offered proactively, and requires a call to make your case.

I'm not sure, I just thought in the past when the aircraft type had changed, it allowed a refund. Maybe my mistake. It got changed from 787 to 777HD, which is so miserable.

I prefer the refund, but I can use the credit, so I will do that rather than call and plead, I suppose.

WineCountryUA Jan 20, 2025 9:42 pm


Originally Posted by meijiem (Post 36832296)
I'm not sure, I just thought in the past when the aircraft type had changed, it allowed a refund. ...

Never automatic, always required a call


Originally Posted by meijiem (Post 36832296)
It got changed from 787 to 777HD, which is so miserable.

There are varying opinions on the 777HD, window seats are better then center section for sure.

You could likely get a free change to a Polaris seating aircraft. A full refund will take making the case.

dkc192 Feb 7, 2025 2:12 pm

Some July domestic changes loaded yesterday evening.


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