Different information on booking between United and Air Canada
Jan 18, 2020, 5:51 pm
#1
Original Poster
Join Date: Jan 2010
Programs: AA Executive Platinum
Posts: 35
Different information on booking between United and Air Canada
I have a ticket booked from SFO to DEL on United where all legs are on Air Canada. If I logon to united.com the information is correct, however if I use the Air Canada booking reference number and logon to aircanada.com the information is different, it shows flights a day early. I have called United multiple times but they promise everything is confirmed and fine, should I be worried?
Looks calling Air Canada is not an option as every time I have called them they announcement says we are not taking any calls.
Looks calling Air Canada is not an option as every time I have called them they announcement says we are not taking any calls.
Jan 18, 2020, 6:29 pm
#2
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I have a ticket booked from SFO to DEL on United where all legs are on Air Canada. If I logon to united.com the information is correct, however if I use the Air Canada booking reference number and logon to aircanada.com the information is different, it shows flights a day early. I have called United multiple times but they promise everything is confirmed and fine, should I be worried?
Looks calling Air Canada is not an option as every time I have called them they announcement says we are not taking any calls.
Looks calling Air Canada is not an option as every time I have called them they announcement says we are not taking any calls.
Jan 18, 2020, 8:15 pm
#5
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 975
Wow. I was able to get through after holding for 2 hours. And all I wanted to do was select a seat because their web portal wouldn't let me do it. Guess I was lucky
Jan 18, 2020, 8:47 pm
#6
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
AC has the worst call center experience in the world (in terms of not accepting your call or making you wait hours). I loathe having to call them.
Everyone who says they will attain 1K status on United by booking elsewhere and collecting more PQP...I hope you're not doing it on AC. Or, if you are, I really hope you have zero need to call them.
-RM
Everyone who says they will attain 1K status on United by booking elsewhere and collecting more PQP...I hope you're not doing it on AC. Or, if you are, I really hope you have zero need to call them.
-RM
Jan 19, 2020, 12:37 am
#8
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822
We booked 2 business awards UA that started with an Air Canada flight. However, the Air Canada site shows us in "Economic Standard". We proceeded to select seats and the seat map displayed is the business class. so we selected 2A and 3A. Nevertheless, the "Economy Standard" continued to show on the confirmation, and there is a button inviting us to bid for upgrade. Should I be worried?
Our UA partner business class (I) award reservation says "Standard Economy" in Air Canada site, even though we are able to select business seats.
Our UA partner business class (I) award reservation says "Standard Economy" in Air Canada site, even though we are able to select business seats.
Jan 19, 2020, 12:40 am
#9
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
We booked a business award ticket on UA that started with an Air Canada flight. However, the Air Canada site shows us in "Economic Standard". We proceeded to select seats and the seat map displayed is the business class. so we selected 2A and 3A. Nevertheless, the "Economy Standard" continued to show on the confirmation, and there is a button inviting us to bid for upgrade. Should I be worried?
Our UA partner business class (I) award reservation says "Standard Economy" in Air Canada site, even though we are able to select business seats.
Our UA partner business class (I) award reservation says "Standard Economy" in Air Canada site, even though we are able to select business seats.
Jan 19, 2020, 1:02 am
#10
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822