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Paying for E+ Window & getting a wall :mad:

Paying for E+ Window & getting a wall :mad:

Old Jan 18, 20, 1:51 pm
  #1  
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Paying for E+ Window & getting a wall :mad:

We wanted to ensure E+ on our way home yesterday, so rather than try to get it for free at T-24 we paid for the only 2 seats together on the flight about a week in advance. We were in row 11 on the 737-900. We did snag that same row for free on the outbound.

Well, that row doesn't have a window. I didn't mind because it was free, but on the return, we did pay $74 for it. They all have a sliding scale for E+ and the window is the most expensive. My middle seat was $57.

I'm thinking of complaining to UA. While I would expect to pay for E+, I certainly didn't expect to pay the window premium and get a wall instead.

What are your thoughts? Anyone else run into this?
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Old Jan 18, 20, 1:53 pm
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Seriously?

Anyway - you are paying a premium to not be in a middle seat, not for the window (or wall)
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Old Jan 18, 20, 1:55 pm
  #3  
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Many aircraft have "window" seats without a window -- one of the few values of checking www.seatguru.com

E+ fee is for extra leg space and non-middle seats can be more expensive.

Did UA explicitly state there was a window?
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Old Jan 18, 20, 1:56 pm
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Yes, seriously. The window & aisles are priced higher and differently than the middle.

I know it's only a few dollars, but it's the principle of the matter.

Originally Posted by WineCountryUA View Post
Many aircraft have "window" seats without a window -- one of the few values of checking www.seatguru.com

E+ fee is for extra leg space and non-middle seats can be more expensive.
I know... I've been at that wall more than once and do check seat guru. I really didn't have a choice this time since they were the only 2 seats together and we had a dog with us.

Yes, the seat map, when selecting the seat, said window.

ETA: I was incorrect. All it says is that it's an E+ seat with no mention of a window. So I'm incorrect about that. Sorry.

Last edited by Mary2e; Jan 18, 20 at 2:02 pm Reason: merged consecutive posts by same member
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Old Jan 18, 20, 2:08 pm
  #5  
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Originally Posted by Mary2e View Post
Yes, seriously. The window & aisles are priced higher and differently than the middle.
.....
ETA: I was incorrect. All it says is that it's an E+ seat with no mention of a window. So I'm incorrect about that. Sorry.
Yep, no mention there is a window and as earlier mentioned, the premium is for non-middle.

Understand you may have had an expectation of a window but in many aircraft, there are a row or two without windows. Appears you were aware of the risk.
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Old Jan 18, 20, 2:57 pm
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All thatís promised with E+ is extra legroom. The rest is unfortunately on the traveler to figure out. Some day, maybe a cursor over a seat will yield all pertinent info on seat:
1) pitch
2) window situation
3) bulkhead/non-bulkhead
4) tray location (seatback vs armrest storage)
5) underseat storage (some bulkheads have storage, some donít)
6) power
7) recline (some F seats recline less than others in same cabin)
8) etc

One can always dream...
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Last edited by IAH-OIL-TRASH; Jan 18, 20 at 9:52 pm
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Old Jan 18, 20, 3:07 pm
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Originally Posted by IAH-OIL-TRASH View Post
All thatís promised with E+ is extra legroom. The rest is unfortunately on the traveler to figure out. Some day, maybe day cursor over a seat seat will yield all pertinent info on seat:
1) pitch
2) window situation
3) bulkhead/non-bulkhead
4) tray location (seatback vs armrest storage)
5) underseat storage (some bulkheads have storage, some donít)
6) power
7) recline (some F seats recline less than others in same cabin)
8) etc

One can always dream...
Not going to happen on a seat by seat basis.

Equipment changes all the time.
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Old Jan 18, 20, 3:11 pm
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Id say the OP "hit the wall"
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Old Jan 18, 20, 3:13 pm
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Originally Posted by HNLbasedFlyer View Post
Not going to happen on a seat by seat basis.

Equipment changes all the time.
Yes, but the seat descriptor functionality goes with the a/c, not the flight. If a 787 is swapped out for a 777, the correct descriptors would show up allowing passenger to see what their newly assigned seat is like and allows them to switch, if desired.
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Old Jan 18, 20, 3:32 pm
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It is the principle of the matter. Nor am I going to complain. I'm aware of their rules and regulations and would not complain for a change fee or equipment swap resulting in different seats.

Last edited by WineCountryUA; Jan 18, 20 at 4:32 pm Reason: removed quote of deleted content
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Old Jan 18, 20, 3:40 pm
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UA happily describes it as a window seat and then sells it but with lots of small print disclaimers. Itís not unreasonable for people to expect a window in a window sear.
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Old Jan 18, 20, 4:31 pm
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Originally Posted by lhrsfo View Post
UA happily describes it as a window seat ....
Where in the E+ purchase process does it make that claim?
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Old Jan 18, 20, 4:37 pm
  #13  
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Originally Posted by lhrsfo View Post
UA happily describes it as a window seat and then sells it but with lots of small print disclaimers. Itís not unreasonable for people to expect a window in a window sear.
I did a dummy booked right before I posted that I was wrong about the window seat description. They only show it as extra legroom and various prices depending upon location. In some cases, even the window and aisles have a different price, with the middle being lower.
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Old Jan 18, 20, 7:20 pm
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Another reason the 737 is an inferior aircraft.
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Old Jan 18, 20, 9:01 pm
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Of course the middle seat is the cheapest?
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