Was there ever a time when MP Status was about loyalty?
Oct 21, 2019, 6:50 pm
#1
Suspended
Original Poster
Join Date: Aug 2019
Posts: 200
Was there ever a time when MP Status was about loyalty?
I think we are all bemoaning that MP is now about spend rather than loyalty.
But with the exeption of MM status was there ever a time when yearly status was mainly about loyalty?
Looking at my early flights when MP just came into existance and number of miles flown was fairly close to dollars paid. So in that regard, even back then it was about dollars not loyalty.
But with the exeption of MM status was there ever a time when yearly status was mainly about loyalty?
Looking at my early flights when MP just came into existance and number of miles flown was fairly close to dollars paid. So in that regard, even back then it was about dollars not loyalty.
Oct 21, 2019, 6:58 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,511
In the best case scenario, all of these marketing programs can be characterized as one-way loyalty programs; members being loyal to the program by sending their own (or other people's) money year-after-year.
So, in my opinion, no.
So, in my opinion, no.
Oct 21, 2019, 6:58 pm
#3
Join Date: Jul 2012
Posts: 1,115
Sure, when there were a lot more domestic airlines bringing competition to almost every possible route, it was definitely about loyalty (which in itself also compromises the dollar component, of course).
Those were the times of the mileage runs, finding the longest possible routes a fare would allow, up faring to higher fare classes just for the extra miles, competitions to qualifying for status with the lowest possible spend, and so on. Eventually, people wanted to discuss and share strategies, which led to the creation of this forum, FlyerTalk.
Back then, airlines needed real incentives to make you fly with them. Nowadays, the lack of competition is enough of an incentive.
Those were the times of the mileage runs, finding the longest possible routes a fare would allow, up faring to higher fare classes just for the extra miles, competitions to qualifying for status with the lowest possible spend, and so on. Eventually, people wanted to discuss and share strategies, which led to the creation of this forum, FlyerTalk.
Back then, airlines needed real incentives to make you fly with them. Nowadays, the lack of competition is enough of an incentive.
Oct 21, 2019, 7:16 pm
#7
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
Oct 21, 2019, 8:07 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,462
My personal feeling, not focused on general market dynamics, is that before the CO merger, the UA MileagePlus program was quite rewarding of loyalty. I only flew UA before the merger, but it seems some pmCO folks felt similarly of CO.
Altogether, that suggests the analyses pointing to pre-consolidation loyalty are correct.
Altogether, that suggests the analyses pointing to pre-consolidation loyalty are correct.
Oct 21, 2019, 9:51 pm
#10
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
My personal feeling, not focused on general market dynamics, is that before the CO merger, the UA MileagePlus program was quite rewarding of loyalty. I only flew UA before the merger, but it seems some pmCO folks felt similarly of CO.
Altogether, that suggests the analyses pointing to pre-consolidation loyalty are correct.
Altogether, that suggests the analyses pointing to pre-consolidation loyalty are correct.
Oct 21, 2019, 10:57 pm
#11
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus, Marriott Gold
Posts: 502
I don't understand why people think the Mileage Plan (or any FF program...or any rewards program) is or isn't about loyalty. It definitely is about loyalty, and that loyalty is defined by "actions that positively influence the commercial outlook of the company". A corporation has no emotions, and thus can't define loyalty by feeling loved or protected outside of financial outcomes. Are there any loyalty programs that don't serve to reinforce the revenues of a commercial enterprise? A loyalty program that costs more to implement than the incremental revenue or customer retention value it brings in (on purpose)? Heck, even podcasts want you to "rate, review, and subscribe" to increase their ad revenues.
Loyalty is defined by $$$.
Likewise, we as customers do have loyalty for as long as we feel we receive value for our spending. When we don't, we break ties and "loyally" spend with other providers. We sometimes receive emotional or physical benefits instead of financial ones, because we're human, but we still demand benefits when we have choice. We often value emotional benefits over straight financial ones, but we're still expecting a return.
Well, there's one exception: sports. If you're a "fan" you are expected to emotionally and financially support your team no matter how terrible the product is that they provide. To rationally decide that the massive corporation or institution taking your money and time and purposefully providing a terrible product no longer deserves your support makes you a "bad fan" or "fair weather" instead of a rational actor. But that's just how strong the emotional benefit can be.
Loyalty is defined by $$$.
Likewise, we as customers do have loyalty for as long as we feel we receive value for our spending. When we don't, we break ties and "loyally" spend with other providers. We sometimes receive emotional or physical benefits instead of financial ones, because we're human, but we still demand benefits when we have choice. We often value emotional benefits over straight financial ones, but we're still expecting a return.
Well, there's one exception: sports. If you're a "fan" you are expected to emotionally and financially support your team no matter how terrible the product is that they provide. To rationally decide that the massive corporation or institution taking your money and time and purposefully providing a terrible product no longer deserves your support makes you a "bad fan" or "fair weather" instead of a rational actor. But that's just how strong the emotional benefit can be.
Oct 22, 2019, 8:37 am
#13
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,636
People delude themselves what the purpose of these programs are. They are to create incentives for making decisions that favour the company which the consumer would not have otherwise made (e.g. spending more to fly with them rather than a cheaper alternative). Recently the programs have been tweaked to better factor in the profitability of the customer
Oct 22, 2019, 9:05 am
#14
Join Date: Nov 2006
Location: EWR
Programs: UA MM GS, Marriott Titanium
Posts: 519
I don’t really understand why people are so emotional about this.
GS is arguably about UA loyalty, rewarding only UA metal flights, but has always been solely based on spend. Now the rest of MP follows suit. PQM based on fate class were previously a proxy for spent with more loopholes but MP was never about rewarding the person who could find a great deal via a mileage run. They just accepted it and now no longer do.
GS is arguably about UA loyalty, rewarding only UA metal flights, but has always been solely based on spend. Now the rest of MP follows suit. PQM based on fate class were previously a proxy for spent with more loopholes but MP was never about rewarding the person who could find a great deal via a mileage run. They just accepted it and now no longer do.