Oct 8, 2019, 6:25 am
Last edit by: WineCountryUA
05 April 2020
4 Dec 2019 (updated 29 Dec 2019)
UA Customer Support Agents are now able to extend 31 Jan 2020 expiring 80 PlusPoints to 30 April 2020 for requalified 1Ks (GSs).
At this point, the 80 PlusPoints do not need have come from just GPUs, appears there is no distinction of the original source of the PlusPoints.
This is not correct [anymore]: United MP agents are able to discern if PlusPoints have originated from GPUs or RPUs.
More recently, when calling in, only PlusPoints from GPU's were able to be extended, up to a maximum of 80 PlusPoints to 30 April 2020.
Some have had more success when emailing United as opposed to calling in, although it appears that the extension of PlusPoints from RPUs is an exception rather than the rule.
29 Oct 2019
Historically UA will extend up to 2 GPUs with January expiration to April 30 expiration if the elite has re-qualified for 1K status or GS. Unknown with the change to PlusPoints (4 Dec 2019) if or when a similar extension will be offered and what the form will be.
Generally, UA does not announce the policy until mid to late November. And there is no guarantee the policy will be renewed any year. Will update thread title, if and when, it becomes possible to extend. When UA decides to do this, it can take a week or two before most agents are aware.
The extension can be done via email or phone -- also either by MPSC or phone agents (some phone agents will need to get help).
No extensions of RPUs have been offered in the past. (With the conversion to PlusPoints this may become a moot point). Historically Plats (having no GPUs) have not been included in the extension offer.
And just a reminder, GPUs (or RPUs) cannot be applied to flights scheduled after the expiration date.
Once expired the GPUs cannot be recovered / extended.
Previous threads
[CONFIRMED] GPU's expiring Jan, 31 2019 can be extended (re-qual GS/1Ks max 2 GPU'S) (6 Nov 2018)
[CONFIRMED] GPU's expiring Jan, 31 2018 can be extended (re-qual GS/1Ks max 2 GPU'S) (9 Nov 2017)
[CONFIRMED] GPU's expiring Jan, 31 2017 can be extended (re-qual GS/1Ks max 2 GPU'S) (13 Nov 2016)
[CONFIRMED] GPU's expiring Jan, 31 2016 can be extended (re-qual GS/1Ks max 2 GPU'S) (14 Nov 2015)
[CONFIRMED] GPU's expiring on Jan, 31 2015 will be extended (max 2 GPU'S) (3 Dec 2014)
Extending GPUs Earned in 2013 that Expire on 31-Jan-2014? (11 Dec 2013)
What's the latest on extending "2013" GPUs?
1K® and Platinum members, we're increasing your ability to upgrade by extending PlusPoints expiration dates by six months and expanding Skip Waitlist.
- This means a six-month extension of any PlusPoints set to expire on or before January 31, 2021.
UA Customer Support Agents are now able to extend 31 Jan 2020 expiring 80 PlusPoints to 30 April 2020 for requalified 1Ks (GSs).
This is not correct [anymore]: United MP agents are able to discern if PlusPoints have originated from GPUs or RPUs.
More recently, when calling in, only PlusPoints from GPU's were able to be extended, up to a maximum of 80 PlusPoints to 30 April 2020.
Some have had more success when emailing United as opposed to calling in, although it appears that the extension of PlusPoints from RPUs is an exception rather than the rule.
29 Oct 2019
Just received this email:
Global Premier Upgrades (GPUs) are valid through the end of the following Premier program year and travel must be completed by the expiration date. On 12/04/19 the GPUs and RPUs will be converted into PlusPoints. Before 12/04/19, we will extend two GPUs. After 12/04/19, we will then extend the PlusPoints. There are no extensions on the RPUs.
As a Premier 1K member, we value your business. Thank you for choosing United.
Regards,
_________
MileagePlus® Service Center
Global Premier Upgrades (GPUs) are valid through the end of the following Premier program year and travel must be completed by the expiration date. On 12/04/19 the GPUs and RPUs will be converted into PlusPoints. Before 12/04/19, we will extend two GPUs. After 12/04/19, we will then extend the PlusPoints. There are no extensions on the RPUs.
As a Premier 1K member, we value your business. Thank you for choosing United.
Regards,
_________
MileagePlus® Service Center
Generally, UA does not announce the policy until mid to late November. And there is no guarantee the policy will be renewed any year. Will update thread title, if and when, it becomes possible to extend. When UA decides to do this, it can take a week or two before most agents are aware.
The extension can be done via email or phone -- also either by MPSC or phone agents (some phone agents will need to get help).
No extensions of RPUs have been offered in the past. (With the conversion to PlusPoints this may become a moot point). Historically Plats (having no GPUs) have not been included in the extension offer.
And just a reminder, GPUs (or RPUs) cannot be applied to flights scheduled after the expiration date.
Once expired the GPUs cannot be recovered / extended.
Previous threads
[CONFIRMED] GPU's expiring Jan, 31 2019 can be extended (re-qual GS/1Ks max 2 GPU'S) (6 Nov 2018)
[CONFIRMED] GPU's expiring Jan, 31 2018 can be extended (re-qual GS/1Ks max 2 GPU'S) (9 Nov 2017)
[CONFIRMED] GPU's expiring Jan, 31 2017 can be extended (re-qual GS/1Ks max 2 GPU'S) (13 Nov 2016)
[CONFIRMED] GPU's expiring Jan, 31 2016 can be extended (re-qual GS/1Ks max 2 GPU'S) (14 Nov 2015)
[CONFIRMED] GPU's expiring on Jan, 31 2015 will be extended (max 2 GPU'S) (3 Dec 2014)
Extending GPUs Earned in 2013 that Expire on 31-Jan-2014? (11 Dec 2013)
What's the latest on extending "2013" GPUs?
COVID19: UA Extended 80 JAN 31 2020 PlusPoints → APR but NOW → OCT 2020
Apr 14, 2020, 9:41 am
#436
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
kinda frustrating...I've called a few times and can't get united to manually extend the 80 plus points that expire April 30th. In addition, I'm now above the revised Plat qualification level and should be receiving 40 points for my 2020 travel. Would be nice to be able to use those 120 points...I have a trip where PN is available, but can't book (I've already confirmed travel that used my Jan 2021 points)
Apr 14, 2020, 10:15 am
#439
Join Date: Nov 2001
Location: New York, NY
Posts: 639
yup--I'm GS. Have been since the program started. About one flight away from requal for 1k for 2021...
In a normal year, once qualifying for Platinum, the RPUs would have been deposited within days. Not sure why the plus points haven't been deposited this year yet.
In a normal year, once qualifying for Platinum, the RPUs would have been deposited within days. Not sure why the plus points haven't been deposited this year yet.
Apr 14, 2020, 10:36 am
#440
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,405
Because UA hasn't gone back and retroactively adjusted the qualification levels yet.
I'm disappointed that a GS agent wouldn't do the extension for you manually, even if it meant extending them to 1/2021 instead of 7/2020, since you were trying to use them immediately.
I'm disappointed that a GS agent wouldn't do the extension for you manually, even if it meant extending them to 1/2021 instead of 7/2020, since you were trying to use them immediately.
Apr 18, 2020, 12:49 pm
#442
Join Date: Feb 2008
Posts: 1,597
Nothing you can do. They are dealing with a lot. We just need to give them time on this. Once they do it, if availability is still there, then we can upgrade.
Apr 18, 2020, 2:51 pm
#443
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 891
Apr 18, 2020, 9:10 pm
#444
Join Date: May 2005
Programs: United 1K 3MM
Posts: 387
Apr 18, 2020, 9:18 pm
#445
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Apr 19, 2020, 9:02 pm
#446
Join Date: Sep 2001
Location: SFO
Programs: UA1k3.00mm;AAex-EXP;Hy Glob;Acc Plt;HH Dia;Onyx Plt;Mar LT Tit;IHG DiAm;RR P;RRA G;BW D;Hcom G
Posts: 2,759
