Oct 8, 2019, 6:25 am
Last edit by: WineCountryUA
05 April 2020
4 Dec 2019 (updated 29 Dec 2019)
UA Customer Support Agents are now able to extend 31 Jan 2020 expiring 80 PlusPoints to 30 April 2020 for requalified 1Ks (GSs).
At this point, the 80 PlusPoints do not need have come from just GPUs, appears there is no distinction of the original source of the PlusPoints.
This is not correct [anymore]: United MP agents are able to discern if PlusPoints have originated from GPUs or RPUs.
More recently, when calling in, only PlusPoints from GPU's were able to be extended, up to a maximum of 80 PlusPoints to 30 April 2020.
Some have had more success when emailing United as opposed to calling in, although it appears that the extension of PlusPoints from RPUs is an exception rather than the rule.
29 Oct 2019
Historically UA will extend up to 2 GPUs with January expiration to April 30 expiration if the elite has re-qualified for 1K status or GS. Unknown with the change to PlusPoints (4 Dec 2019) if or when a similar extension will be offered and what the form will be.
Generally, UA does not announce the policy until mid to late November. And there is no guarantee the policy will be renewed any year. Will update thread title, if and when, it becomes possible to extend. When UA decides to do this, it can take a week or two before most agents are aware.
The extension can be done via email or phone -- also either by MPSC or phone agents (some phone agents will need to get help).
No extensions of RPUs have been offered in the past. (With the conversion to PlusPoints this may become a moot point). Historically Plats (having no GPUs) have not been included in the extension offer.
And just a reminder, GPUs (or RPUs) cannot be applied to flights scheduled after the expiration date.
Once expired the GPUs cannot be recovered / extended.
Previous threads
[CONFIRMED] GPU's expiring Jan, 31 2019 can be extended (re-qual GS/1Ks max 2 GPU'S) (6 Nov 2018)
[CONFIRMED] GPU's expiring Jan, 31 2018 can be extended (re-qual GS/1Ks max 2 GPU'S) (9 Nov 2017)
[CONFIRMED] GPU's expiring Jan, 31 2017 can be extended (re-qual GS/1Ks max 2 GPU'S) (13 Nov 2016)
[CONFIRMED] GPU's expiring Jan, 31 2016 can be extended (re-qual GS/1Ks max 2 GPU'S) (14 Nov 2015)
[CONFIRMED] GPU's expiring on Jan, 31 2015 will be extended (max 2 GPU'S) (3 Dec 2014)
Extending GPUs Earned in 2013 that Expire on 31-Jan-2014? (11 Dec 2013)
What's the latest on extending "2013" GPUs?
1K® and Platinum members, we're increasing your ability to upgrade by extending PlusPoints expiration dates by six months and expanding Skip Waitlist.
- This means a six-month extension of any PlusPoints set to expire on or before January 31, 2021.
UA Customer Support Agents are now able to extend 31 Jan 2020 expiring 80 PlusPoints to 30 April 2020 for requalified 1Ks (GSs).
This is not correct [anymore]: United MP agents are able to discern if PlusPoints have originated from GPUs or RPUs.
More recently, when calling in, only PlusPoints from GPU's were able to be extended, up to a maximum of 80 PlusPoints to 30 April 2020.
Some have had more success when emailing United as opposed to calling in, although it appears that the extension of PlusPoints from RPUs is an exception rather than the rule.
29 Oct 2019
Just received this email:
Global Premier Upgrades (GPUs) are valid through the end of the following Premier program year and travel must be completed by the expiration date. On 12/04/19 the GPUs and RPUs will be converted into PlusPoints. Before 12/04/19, we will extend two GPUs. After 12/04/19, we will then extend the PlusPoints. There are no extensions on the RPUs.
As a Premier 1K member, we value your business. Thank you for choosing United.
Regards,
_________
MileagePlus® Service Center
Global Premier Upgrades (GPUs) are valid through the end of the following Premier program year and travel must be completed by the expiration date. On 12/04/19 the GPUs and RPUs will be converted into PlusPoints. Before 12/04/19, we will extend two GPUs. After 12/04/19, we will then extend the PlusPoints. There are no extensions on the RPUs.
As a Premier 1K member, we value your business. Thank you for choosing United.
Regards,
_________
MileagePlus® Service Center
Generally, UA does not announce the policy until mid to late November. And there is no guarantee the policy will be renewed any year. Will update thread title, if and when, it becomes possible to extend. When UA decides to do this, it can take a week or two before most agents are aware.
The extension can be done via email or phone -- also either by MPSC or phone agents (some phone agents will need to get help).
No extensions of RPUs have been offered in the past. (With the conversion to PlusPoints this may become a moot point). Historically Plats (having no GPUs) have not been included in the extension offer.
And just a reminder, GPUs (or RPUs) cannot be applied to flights scheduled after the expiration date.
Once expired the GPUs cannot be recovered / extended.
Previous threads
[CONFIRMED] GPU's expiring Jan, 31 2019 can be extended (re-qual GS/1Ks max 2 GPU'S) (6 Nov 2018)
[CONFIRMED] GPU's expiring Jan, 31 2018 can be extended (re-qual GS/1Ks max 2 GPU'S) (9 Nov 2017)
[CONFIRMED] GPU's expiring Jan, 31 2017 can be extended (re-qual GS/1Ks max 2 GPU'S) (13 Nov 2016)
[CONFIRMED] GPU's expiring Jan, 31 2016 can be extended (re-qual GS/1Ks max 2 GPU'S) (14 Nov 2015)
[CONFIRMED] GPU's expiring on Jan, 31 2015 will be extended (max 2 GPU'S) (3 Dec 2014)
Extending GPUs Earned in 2013 that Expire on 31-Jan-2014? (11 Dec 2013)
What's the latest on extending "2013" GPUs?
COVID19: UA Extended 80 JAN 31 2020 PlusPoints → APR but NOW → OCT 2020
Jan 28, 2020, 2:50 pm
#331
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
I was granted an extension of 60 points at beginning of January. A week later I applied 40 of those points to a reservation for 1/22 - 1/25; the upgrades did not clear. Logged in last night to check that the points were redeposited, they were, but the expiration date had reverted back to 1/31/2020. Ugh.
First call was a HUCA and second call another 40 minutes for the rep to correct everything and have the points re-extended.
First call was a HUCA and second call another 40 minutes for the rep to correct everything and have the points re-extended.
Jan 28, 2020, 2:53 pm
#332
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,464
Jan 28, 2020, 2:56 pm
#333
Join Date: May 2016
Location: Guadalajara MX,
Programs: VB, UA, AM
Posts: 163
Surprisingly none of the points were from RPUs. I was lucky enough to have used all RPUs that I had before the conversion and afterwards used 20 points for a Premium Plus seat upgrade from Y. So I was left with 60 points.
Jan 28, 2020, 3:02 pm
#334
Join Date: May 2016
Location: Guadalajara MX,
Programs: VB, UA, AM
Posts: 163
Deducted, Set-aside, Waitlisted, Requested. Whatever it is being called nowadays. They show as waitlisted on the website with I think is a light-blue clock-icon. Anyway nothing cleared so to be sure my total points are in order that is when I notice that the date of expiration had reverted back to 1/31. Even though an extension was given earlier in the month.
Jan 28, 2020, 3:24 pm
#335
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Partner upgrades are deducted immediately. Otherwise, I agree; I don't see how failing to clear the waitlist would have affected the expiration date, but I'd say it's something to keep an eye on for anybody who extended their expiration.
Jan 28, 2020, 4:42 pm
#336
Join Date: Nov 2006
Location: SFO, SJC, BOM, DEL
Programs: UA MM 1K/*G & Marriott Gold, IHG Diamond Ambassador
Posts: 57
Reason below was given.
But what stupid logic. Does a Plat receive 1 GPU or 2 RPUs? Neither. 40 PlusPoints. United should extend up to 80 Plus Points for 1Ks. Period. Agents should not be stuck using old nomenclature.
Stupid policy. I'll try United again before blogging about it. Just a totally customer unfriendly move that makes no sense in the new era of PP.
But what stupid logic. Does a Plat receive 1 GPU or 2 RPUs? Neither. 40 PlusPoints. United should extend up to 80 Plus Points for 1Ks. Period. Agents should not be stuck using old nomenclature.
Stupid policy. I'll try United again before blogging about it. Just a totally customer unfriendly move that makes no sense in the new era of PP.
MatthewLAX - your blog is awesome and I check it out regularly. Thank you for good content!
Jan 28, 2020, 4:58 pm
#337
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
Thanks, good point. I will go back and double check mine as I have had a couple recent flights where my extended PPs didn't clear (no surprise) and I just assumed that would go back into my cache of points with the extension intact.
Jan 31, 2020, 8:37 am
#341
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Jan 31, 2020, 9:12 am
#343
Join Date: Nov 2005
Location: LAX
Programs: UA 1K MM; Bonvoy Titanium; most other FF programs...
Posts: 654
Extend Points with Companion Status
Okay... So due to some life changing events in 2019, I did not requalify for 1K. However, I will retain 1K status through a Million Miler companion status gift.
Any chance they’ll allow me to extend 80 PP I still have from 2019?
🤔
Any chance they’ll allow me to extend 80 PP I still have from 2019?
🤔
Jan 31, 2020, 10:27 am
#344
Join Date: Jan 2018
Programs: UA LT GS | UA LT Club | Marriott LT Titanium
Posts: 1,250
Yes, but call today! Don't email, call.
Jan 31, 2020, 10:29 am
#345
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Yes, if you extend them (by today!)
Yes, get on the phone now! Tomorrow they'll be gone.
Yes, get on the phone now! Tomorrow they'll be gone.