WHY is UA 960 cancelled today (1 Aug 2019)? Rescheduled as UA2827?
Aug 1, 2019, 11:42 am
#16
Join Date: Feb 2018
Location: IAD
Programs: UA Gold
Posts: 209
I was supposed to be on UA 960 as well (coming in from a regional airport). Got the cancellation and auto-rebooking to 2827 notice, but with a total CF of a seat map scramble. Threw me out of my Polaris seat and to the back of E-. UA phone rep said it was under airport control so they couldn’t do anything about it. Asked again when I checked in at the regional airport, same response. They told me to check with a gate agent once at EWR.
Any chance I’ll get my Polaris seat back? Originally purchased R fare, then took a very reasonable UG offer about 8 weeks ago which rebooked into P. No status if it matters.
Any chance I’ll get my Polaris seat back? Originally purchased R fare, then took a very reasonable UG offer about 8 weeks ago which rebooked into P. No status if it matters.
Aug 1, 2019, 11:46 am
#17
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
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I was recently WX due to a very long string of thunderstorms a couple of hundred miles west of IAD -- there was no reasonable rerouting to IAD and IAD was bright and sunny.
Additionally, crews or aircraft can be delayed due to weather at other airports leading to the delays out of EWR. It is not as simplistic as looking out the window to understand the issue.
Aug 1, 2019, 11:52 am
#18
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
That said, you should be proactive. You need to do some searches and look to see what seats remain. If there is space available up front, ask to be seated there. If not, and you're willing to re-route, look for an alternate routing, preferably on UA, that has space available, and ask to be moved to that. If the only space remaining is on a partner airline, you can ask about business, but UA may only be willing to seat you in PE.
Aug 1, 2019, 11:58 am
#19
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I would expect them to rebook you positive space on UA metal in J, or positive space PE on other airlines with a bit of pushing. I think J on another airline is a lot to ask for, but you should get the upgrade refunded if you don't fly.
Aug 1, 2019, 2:13 pm
#22
Join Date: Feb 2018
Location: IAD
Programs: UA Gold
Posts: 209
Got it straightened out at EWR, although did lose my original seat. The ladies at the Polaris lounge claimed they don’t know why 960 was cancelled either. Seems nobody at UA is willing to say.
Aug 1, 2019, 7:02 pm
#23
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She is at the gate now and 2827 is delayed. She asked to be rebooked on LX 19, but gate agent said it’s not possible for him to do it and she would have to go to a service center. The current 25 min delay is still OK, but I fear rolling delays. Wish UA would have allowed rebooking earlier and saved us all this headache as i’m awake at 3am dealing with it now.
Aug 1, 2019, 7:11 pm
#24
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
She is at the gate now and 2827 is delayed. She asked to be rebooked on LX 19, but gate agent said it’s not possible for him to do it and she would have to go to a service center. The current 25 min delay is still OK, but I fear rolling delays. Wish UA would have allowed rebooking earlier and saved us all this headache as i’m awake at 3am dealing with it now.
With the flight this close to being scheduled to depart, I don't think you're going to get any change unless another delay gets posted, and only if that affects the minimum connection time in FRA.
I was supposed to be on UA 960 as well (coming in from a regional airport). Got the cancellation and auto-rebooking to 2827 notice, but with a total CF of a seat map scramble. Threw me out of my Polaris seat and to the back of E-. UA phone rep said it was under airport control so they couldn’t do anything about it. Asked again when I checked in at the regional airport, same response. They told me to check with a gate agent once at EWR.
Any chance I’ll get my Polaris seat back? Originally purchased R fare, then took a very reasonable UG offer about 8 weeks ago which rebooked into P. No status if it matters.
Any chance I’ll get my Polaris seat back? Originally purchased R fare, then took a very reasonable UG offer about 8 weeks ago which rebooked into P. No status if it matters.
Aug 1, 2019, 7:22 pm
#26
Join Date: Feb 2018
Location: IAD
Programs: UA Gold
Posts: 209
Thanks for the suggestions - I was able to get it straightened out and back into Polaris, although the new BP in the app reverted back to R fare class. Weird.
They’ve overbooked and are now asking the VDB’s to come forward. They’ve catered the flight now, so pretty sure they’re not planning on cancelling it.
They’ve overbooked and are now asking the VDB’s to come forward. They’ve catered the flight now, so pretty sure they’re not planning on cancelling it.
Aug 1, 2019, 7:25 pm
#27
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Last edited by BThumme; Aug 1, 2019 at 7:30 pm
Aug 1, 2019, 7:28 pm
#29
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Aug 1, 2019, 7:29 pm
#30
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
If they do need volunteers, I'm willing to bet UA could go wayyyyyyy higher. Like at least $3k. Lots of similar reports on TATLs on the VDB thread. I'd have her go up and ask for 3k if she can be somewhat flexible.
You're right, no comp since it's a us carrier ex usa.
You're right, no comp since it's a us carrier ex usa.