Thai Airways (TG) award booking experiences using UA miles
Apr 22, 2019, 11:17 am
#91
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Jan 10, 2023, 10:39 pm
#92
Join Date: Jul 2006
Posts: 295
Seat assignments on TG for award travel
Aloha! Is there a way to get access to seat assignments for TG or Virgin Australia flights that have been booked in business class using United miles? I'm assuming I can call the airlines directly, but I'm hoping there's an easier way that won't involve long wait times on the phone.
Mahalo!
Mahalo!
Jan 10, 2023, 10:44 pm
#93
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
Aloha! Is there a way to get access to seat assignments for TG or Virgin Australia flights that have been booked in business class using United miles? I'm assuming I can call the airlines directly, but I'm hoping there's an easier way that won't involve long wait times on the phone.
Mahalo!
Mahalo!
if not, calling is the way.
Jan 11, 2023, 5:32 am
#95
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
you can get the partner PNRs by looking at your record on the UA site. At least with TG, you can use that to pull up the reservation on the TG site, and should be able to select seats that way. Theoretically, that should also work for Virgin Australia, though I’ve never flown them so not 100% sure how that works.
if not, calling is the way.
if not, calling is the way.
Jan 11, 2023, 5:33 am
#96
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
I seem to recall trying that fairly recently and not able to get it to work. TG's app worked for mine. (And made me appreciate United's app just that much more!)
Jan 11, 2023, 5:40 am
#97
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,317
+1 - the last time we flew to BKK from TYO we used the TG app to get our J seats -- all of the other options didn't work....
Jan 11, 2023, 7:07 am
#98
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
I always email them [email protected] giving name, flight date and ONR and specify which seat I want and they are very good about responding
Jan 11, 2023, 7:12 am
#99
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
There's always been a trick for TG seat assignment. Years ago it was "use the OZ website." Better than the previous "email the LA ticket office" (which is now long gone).
Jan 11, 2023, 7:42 am
#100
Join Date: Jun 2007
Location: Aurora, CO
Programs: Statusless and proud
Posts: 7,582
Sometimes there will be an issue where it says you have to fill in further passenger information on the Thai website, but the fields you need to fill out are greyed out. If you call the TG office, they can fix that known bug and then you'll have the ability to change whatever you need on the site. I'm sure some of the other workarounds listed above work just as (if not more) easily.
Jan 11, 2023, 9:39 am
#101
Join Date: Jan 2007
Location: Mexico
Programs: AM Plat, UA Plat, AA Gold, Bonvoy Titanium, Amex Plat
Posts: 238
I emailed the Thai Airways Los Angeles office and they took care of the request within 24 hours. Super painless. Send your Thai confirmation # or eticket number, full names and desired seats.
Aug 13, 2023, 5:15 pm
#103
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
Anyone booked a TG award recently? Booked one for the first time in years, and unable to select seats on TG (BOM-BKK and BKK-ICN). Don't recall having this problem in the past, but as I said it's been a long time. Do I have to call in?
Aug 13, 2023, 6:33 pm
#104
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
Sometimes there will be an issue where it says you have to fill in further passenger information on the Thai website, but the fields you need to fill out are greyed out. If you call the TG office, they can fix that known bug and then you'll have the ability to change whatever you need on the site. I'm sure some of the other workarounds listed above work just as (if not more) easily.
This actually appears to be my problem after looking carefully. I don't have a "title" in my reservation, but the field is greyed out. I guess if that were fixed, I'd be able to manage my seats and meals. I've emailed in about the seats, so let's see what happens. Had already tried the website, app, SAS, OZ, and all the other tricks...
Aug 13, 2023, 6:54 pm
#105
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
That is TG's fault, not yours. I just booked an award for my partner on a TG flight (connecting to UA in HKG) and encountered the same issue. This is absolutely a new issue and entirely on TG IT, as the UA segment is ticketed just fine. (I'll note that TG also has added her middle name on to her first name AND put it in the middle name field, so it's in the reservation twice - clearly some glitchiness in how TG is importing the data from UA.) We will probably try calling TG for a seat assignment. Everything else can be cleared up at check-in.
Last edited by Kacee; Aug 13, 2023 at 7:30 pm