united.com changes - UA Fare Rules now available, after booking, in online itinerary
Jul 18, 2019, 11:08 pm
#1
Original Poster
Join Date: May 2016
Location: SFO
Programs: UA 1k
Posts: 312
united.com changes - UA Fare Rules now available, after booking, in online itinerary
Wasn't sure if it had been reported on already but just saw two changes come up:
1. new e-ticket confirmation e-mail looks more modern, works better on mobile (I did like the old one though)
2. on the reservation confirmation on united.com there is now a button saying "Fare Rules" next to where it says e-mail receipt. i like this so I don't have to call up to ask questions when I don't remember the fare anymore
1. new e-ticket confirmation e-mail looks more modern, works better on mobile (I did like the old one though)
2. on the reservation confirmation on united.com there is now a button saying "Fare Rules" next to where it says e-mail receipt. i like this so I don't have to call up to ask questions when I don't remember the fare anymore
Jul 18, 2019, 11:21 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
This is a really awesome change. Possibly the first real website "upgrade" in years.
Jul 18, 2019, 11:24 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Kudos to UA for this one. It's even -- sort of -- formatted.
Jul 19, 2019, 5:11 am
#4
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,355
Jul 19, 2019, 6:25 am
#6
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
I would bet that this was led by legal / regulatory concerns over a true customer enhancement driver...
But agree, good change. I was always surprised by how hard it was to get fare rules.
But agree, good change. I was always surprised by how hard it was to get fare rules.
Jul 19, 2019, 7:30 am
#7
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Jul 19, 2019, 10:26 am
#8
Join Date: Jun 2011
Posts: 129
Agree that it will be, if they get it working reliably. The option appears intermittently for me, and while, when present, it does bring up the fare basis codes, the rules section is blank. But even that is an improvement, as I can then use ExpertFlyer, and be self-service, rather than calling.
Jul 20, 2019, 3:31 pm
#9
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,515
At the very least, it will be nice to no longer have to manually record the fare basis code for possible reference later on.
IIRC, the code used to be included in the purchase confirmation email up until a few years ago.
IIRC, the code used to be included in the purchase confirmation email up until a few years ago.
Aug 5, 2019, 4:42 am
#10
Join Date: Jan 2007
Location: NYC/Northern NJ
Programs: 1K - UAL, Platinum DL, Marriott, Hilton, SPG
Posts: 1,815
Dumb question - on a minor Schedule Change (which I haven't accepted) anyway to bring up the FareRules to review? Each time I click the reservation it repeatedly brings up the 'Accept New Schedule' or 'Don't Accept New Schedule' which just brings me the informational screen to contact or call Customer case
Aug 5, 2019, 5:07 am
#11
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,462
Dumb question - on a minor Schedule Change (which I haven't accepted) anyway to bring up the FareRules to review? Each time I click the reservation it repeatedly brings up the 'Accept New Schedule' or 'Don't Accept New Schedule' which just brings me the informational screen to contact or call Customer case
Mar 15, 2022, 10:35 pm
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,855
Worked recently for me but over the years I have occansional had the "blank" page. Very randomly.