united.com changes - UA Fare Rules now available, after booking, in online itinerary
Wasn't sure if it had been reported on already but just saw two changes come up:
1. new e-ticket confirmation e-mail looks more modern, works better on mobile (I did like the old one though) 2. on the reservation confirmation on united.com there is now a button saying "Fare Rules" next to where it says e-mail receipt. i like this so I don't have to call up to ask questions when I don't remember the fare anymore |
Originally Posted by mrt88
(Post 31319428)
2. on the reservation confirmation on united.com there is now a button saying "Fare Rules" next to where it says e-mail receipt. i like this so I don't have to call up to ask questions when I don't remember the fare anymore
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Originally Posted by mrt88
(Post 31319428)
2. on the reservation confirmation on united.com there is now a button saying "Fare Rules" next to where it says e-mail receipt. i like this so I don't have to call up to ask questions when I don't remember the fare anymore
Kudos to UA for this one. It's even -- sort of -- formatted. |
Originally Posted by mrt88
(Post 31319428)
...on united.com there is now a button saying "Fare Rules" next to where it says e-mail receipt....
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That is AWESOME. Works on mobile site too. |
I would bet that this was led by legal / regulatory concerns over a true customer enhancement driver...
But agree, good change. I was always surprised by how hard it was to get fare rules. |
Originally Posted by narvik
(Post 31319992)
That is great, well, except for the fact that I don't know how to decipher it. :)
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Originally Posted by Kacee
(Post 31319446)
This is a really awesome change. Possibly the first real website "upgrade" in years.
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At the very least, it will be nice to no longer have to manually record the fare basis code for possible reference later on.
IIRC, the code used to be included in the purchase confirmation email up until a few years ago. |
Dumb question - on a minor Schedule Change (which I haven't accepted) anyway to bring up the FareRules to review? Each time I click the reservation it repeatedly brings up the 'Accept New Schedule' or 'Don't Accept New Schedule' which just brings me the informational screen to contact or call Customer case
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Originally Posted by RooseveltL
(Post 31380627)
Dumb question - on a minor Schedule Change (which I haven't accepted) anyway to bring up the FareRules to review? Each time I click the reservation it repeatedly brings up the 'Accept New Schedule' or 'Don't Accept New Schedule' which just brings me the informational screen to contact or call Customer case
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Does anyone know if this still works? I have a fare code that shows (KK146NCV), but can't see how to find out the rules anywhere... the page that apparently shows them is half blank.
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Originally Posted by MDTyKe
(Post 34079222)
Does anyone know if this still works? I have a fare code that shows (KK146NCV), but can't see how to find out the rules anywhere... the page that apparently shows them is half blank.
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