Originally Posted by LondonElite

I'm not sure these agencies add a great deal of value. The basics are best explained in the BA thread about EC261, but most of this stuff you can (and should) do yourself.

Originally Posted by mpiotrow

I had a look through the first few posts of the 2021 BA thread, and I see some information about steps to take with BA. Clearly the forms and links listed will not be very helpful, as they are for filing with BA, but there is some good info as to EC261 verbage, etc.

However, that being said, I'll be the first to admit that beyond writing to UA in order to get the EC261 compensation due to me, I'm ill-prepared to take them to court (assuming that's what's necessary) if they deny any sort of responsibility. What else can/should I be doing myself rather than having an agency do it for me? The last time this happened, I went back and forth with UA a few times regarding compensation due to me, and they never budged, so that's when I enlisted the agency's help, and it worked out for me in the end. Otherwise, I would have been dead in the water, with no compensation, as I woulnd't have been able to proceed any further past the communication I had done...

Thanks for any/all help!

Originally Posted by mpiotrow

Thanks Silver Fox! Yes, it was all one PNR. As you said, I do expect UA will pay hardball and deny responsibility (they did the same thing the last time I had a similar problem, as I described in Post 891 above). When that happened before, UA didn't want to do anything for me as far as the delay, so I enlisted the help of AirHelp, and I finally got my payout (minus fees) about 6-8 months later.

To contact United, would you suggest I just go through the Customer Care website? If so, what do I select for section 2 (Type Of Feedback...see screenshot below)? Inquiry?

Also, any suggestions on a compensation firm if/when it comes to that? You mentioned a UK based one...where would I find a list of those? AirHelp and Refundor both seem to be able to help, but if there's a UK based one that would be better suited, I'd be willing to try that (especially if the fees were less...I believe Airhelp charges 35% and Refundor charges 25%. I realize it's basically free money for me, but I'd rather get as much as possible, if that's what I'm due!).

Originally Posted by SeeBuyFly

This seems like a common enough question, but searching didn't yield anything.

We're transferring from LH (intra-Europe) to UA (transatlantic) at FRA with 1:10 between flights. Same ticket, of course. I am sure it will be just fine, but hypothetically, if the first flight is delayed and we miss the second flight, what rules apply?

I believe LH would be responsible for any compensation, but we wouldn't be working with them for the rebooking, but rather with UA. The LH flight in itself might not be delayed enough to trigger EU261, yet cause the whole trip to be delayed by much more. How does that work?

Originally Posted by SeeBuyFly

This seems like a common enough question, but searching didn't yield anything.

We're transferring from LH (intra-Europe) to UA (transatlantic) at FRA with 1:10 between flights. Same ticket, of course. I am sure it will be just fine, but hypothetically, if the first flight is delayed and we miss the second flight, what rules apply?

I believe LH would be responsible for any compensation, but we wouldn't be working with them for the rebooking, but rather with UA. The LH flight in itself might not be delayed enough to trigger EU261, yet cause the whole trip to be delayed by much more. How does that work?

Originally Posted by Silver Fox

Whomsoever is the issuing ticket airline is the one.

Originally Posted by Silver Fox

Whomsoever is the issuing ticket airline is the one.

Originally Posted by threeoh

Not sure this is true -- I've be redirected from ticking carrier to operating carrier to claim my prize before.

Originally Posted by Silver Fox

Good catch. I screwed up and should have said "operating airline". Will edit the post. Thanks.

Originally Posted by SeeBuyFly

Now I'm confused again. Airline A connecting to Airline B, ticket issued by B. No codeshares. Delay caused by A, resulting in missed flight on B. Which is the "operating airline"? That was basically my original question...

Originally Posted by Silver Fox

Airline A.

Originally Posted by SeeBuyFly

Contradicted by post 901 reporting personal experience. Also, how does one go back to A for compensation while also frantically trying to get rebooked by B? How does A know about the ultimate arrival delay on B?