LX (Swiss) Phantom Award Space
Aug 11, 2019, 10:33 am
#121
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Join Date: Apr 2013
Location: PHX
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you don't need any luck with that. Had this issue 3 times with Swiss and UA told me to pound sand. Contacted the DOT that UA was unwilling to honor a ticketed itinerary. Got resolved within 48 hours each time. I always give UA a chance to make it right by figuring it out with the partner or by offering their own metal. When they don’t want to play nice, I usually don’t hesitate to get it fixed.
DOT does not enforce individual claims. You can ask anyone who had their LX F ticket canceled whether DOT would force UA or LX to reinstate this ticket.
Aug 11, 2019, 2:03 pm
#122
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Join Date: Aug 2005
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UA is not going to buy you a ticket on LX, they're going to reroute on their own metal (or available partner award space) which is exactly what they'll offer to do without superfluous DOT complaint.
DOT does not enforce individual claims. You can ask anyone who had their LX F ticket canceled whether DOT would force UA or LX to reinstate this ticket.
DOT does not enforce individual claims. You can ask anyone who had their LX F ticket canceled whether DOT would force UA or LX to reinstate this ticket.
In fact UA has in writing refused to open space on their own metal, repeatedly. Well, let's put it that way, the DOT seemed very interested in hearing about these issues and I always got a personalized reply from them ... plus UA fixed the problem. I understand your perception is different. My experience is how I stated it.
Aug 25, 2019, 11:44 pm
#123
Join Date: Oct 2012
Location: LAX/SNA
Programs: United MP, SQ Krisflyer, SPG, HHonors, SkyPesos
Posts: 60
Just as a word of caution, you can still get your itinerary cancelled even with a confirmation number, ticket, and reserved seat on LX. I had a J segment in November for ZRH-LAX and happened to notice in my United account that it was cancelled. Swiss's manage my booking site said it was deleted. I was literally ticketed 2 weeks ago and reserved a seat on Swiss's site.
The United CSR said that Swiss cancelled the flight segment. Rather than going through the hassle of trying to go through Swiss to get them to open up space, I just opted for a ZRH-LHR-LAX routing on Polaris. I'm not sure who really is at fault, but take this as a warning that your award flight on LX isn't necessarily safe even if it's ticketed and you were assigned a seat!
The United CSR said that Swiss cancelled the flight segment. Rather than going through the hassle of trying to go through Swiss to get them to open up space, I just opted for a ZRH-LHR-LAX routing on Polaris. I'm not sure who really is at fault, but take this as a warning that your award flight on LX isn't necessarily safe even if it's ticketed and you were assigned a seat!
I thought all hope was lost and I’d have to accept my new UA metal itinerary (on fauxlaris no less). I then realized that narrowbody planes like A321 (IST-ZRH leg) don’t have an aisle G, and row 12 would have been in Y even though I was confirmed J. I quickly sent an email to customer care with some screenshots of TK A321 and LX 773 seatmaps to prove that seat 12G could only exist on LX 40 on my itinerary and thus it was written documentation I had a confirmed seat. A couple of days later I got an email with my original itinerary on LX40 and was able to reserve my seat on the LX site.
Now I’m going to be babysitting this itinerary for the next couple of months!
Jan 6, 2020, 10:49 am
#124
Join Date: Sep 2001
Location: ONT/LAX/SNA
Posts: 410
Has anyone experienced phantom availability trying to book Swiss awards? I have an award currently ticked with another *A partner, and am looking for a better routing. Swiss shows as available on United.com, but not on ExpertFlyer. I don't want to end up with my current award cancelled and the new booking not go through if the space is phantom. Any experience or data points you might have would be appreciated.
Thanks,
Danski
Thanks,
Danski
Last edited by WineCountryUA; Jan 6, 2020 at 2:13 pm Reason: Moved to consolidated thread
Apr 25, 2023, 9:19 am
#125
Join Date: Apr 2021
Location: HPN, LAX, HNL, or somewhere in between
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Posts: 436
Sorry to bump this old thread, but I didn't see a recent LX award thread.
I'm searching for an award on 6/18 for 1 pax NYC-Europe in J. Using the UA website and app I see space on LX from JFK and EWR to ZRH when combined with an intra-Europe leg either ZRH-VIE or ZRH-VIE-ATH. Searching NYC-ZRH on the UA site does not show the LX legs alone. Is this married segments or phantom inventory?
I'm searching for an award on 6/18 for 1 pax NYC-Europe in J. Using the UA website and app I see space on LX from JFK and EWR to ZRH when combined with an intra-Europe leg either ZRH-VIE or ZRH-VIE-ATH. Searching NYC-ZRH on the UA site does not show the LX legs alone. Is this married segments or phantom inventory?
Apr 25, 2023, 11:19 am
#126
Join Date: Feb 2022
Location: LAX
Programs: UA
Posts: 1,535
Sorry to bump this old thread, but I didn't see a recent LX award thread.
I'm searching for an award on 6/18 for 1 pax NYC-Europe in J. Using the UA website and app I see space on LX from JFK and EWR to ZRH when combined with an intra-Europe leg either ZRH-VIE or ZRH-VIE-ATH. Searching NYC-ZRH on the UA site does not show the LX legs alone. Is this married segments or phantom inventory?
I'm searching for an award on 6/18 for 1 pax NYC-Europe in J. Using the UA website and app I see space on LX from JFK and EWR to ZRH when combined with an intra-Europe leg either ZRH-VIE or ZRH-VIE-ATH. Searching NYC-ZRH on the UA site does not show the LX legs alone. Is this married segments or phantom inventory?