Cancelled Flight w. Confirmed GPU
Mar 17, 2019, 4:20 pm
#1
Original Poster
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
Cancelled Flight w. Confirmed GPU
I've got an international flight that was cancelled where I was confirmed with a GPU into Polaris.
In the past, for the most part, I've had success being reaccommodated directly into revenue business seats if there's no PZ open...was curious if that extends to *partners.
In the case of LX/AC, etc. will they also grab a revenue J seat?
In the case of LH/NH, will they grab a revenue J seat (since globals do extend to those airlines) or will they need an I seat?
In the case of a UA/LH combo reaccomodation, normally you'd need two GPUs, 1 for UA and 1 for LH/NH...will they just use the one for both?
In the past, for the most part, I've had success being reaccommodated directly into revenue business seats if there's no PZ open...was curious if that extends to *partners.
In the case of LX/AC, etc. will they also grab a revenue J seat?
In the case of LH/NH, will they grab a revenue J seat (since globals do extend to those airlines) or will they need an I seat?
In the case of a UA/LH combo reaccomodation, normally you'd need two GPUs, 1 for UA and 1 for LH/NH...will they just use the one for both?
Mar 17, 2019, 4:26 pm
#2
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,272
I've got an international flight that was cancelled where I was confirmed with a GPU into Polaris.
In the past, for the most part, I've had success being reaccommodated directly into revenue business seats if there's no PZ open...was curious if that extends to *partners.
In the case of LX/AC, etc. will they also grab a revenue J seat?
In the case of LH/NH, will they grab a revenue J seat (since globals do extend to those airlines) or will they need an I seat?
In the case of a UA/LH combo reaccomodation, normally you'd need two GPUs, 1 for UA and 1 for LH/NH...will they just use the one for both?
In the past, for the most part, I've had success being reaccommodated directly into revenue business seats if there's no PZ open...was curious if that extends to *partners.
In the case of LX/AC, etc. will they also grab a revenue J seat?
In the case of LH/NH, will they grab a revenue J seat (since globals do extend to those airlines) or will they need an I seat?
In the case of a UA/LH combo reaccomodation, normally you'd need two GPUs, 1 for UA and 1 for LH/NH...will they just use the one for both?
Mar 17, 2019, 4:55 pm
#4
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,839
United will rebook SWU/GPU upgraded passengers in the upgraded cabin pm JV and *A partners when IRROPS occurs. I've had them do both LH and AC for me in your situation. They are pretty good about it
Mar 17, 2019, 5:46 pm
#5
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
LH to UA misconnection at MUC
LH insisted on rebooking on original booking class. I had UA MUC-IAD GPUed. But LH caused the misconnection. So, I overnighted at MUC at LH’s expenses. UA got me a Polaris seat on UA metal next day.
Mar 17, 2019, 6:33 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
While it is 100% the responsibility of the carrier causing a misconnect to handle the rebooking, there is nothing preventing UA from doing so. In this situation, I would call the US number and ask for assistance as a 1K. UA will do this so long as there is space. Others may or may not and are a backup if UA does tell you to start with the operating carrier.
Mar 17, 2019, 6:35 pm
#7
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,422
Own metal is more or less guaranteed; getting rebooked positive space on a partner is YMMV and the agent is doing you a favor.
Mar 17, 2019, 8:25 pm
#8
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
And even if they do, the partner will sometimes refuse to transport in J because the underlying coupon is for economy travel.
Mar 18, 2019, 12:54 am
#10
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,422
Also, slightly off topic, but last time I had a (domestic) segment with a supported upgrade canceled, I had an agent who was willing to try to get me into F on DL or AA but neither worked. Had to be rebooked positive space on UA instead.
Mar 18, 2019, 2:44 am
#11
Join Date: Aug 2013
Location: YYZ
Programs: United 1K,CX GOLD,SPG GOLD, Club Carlson GOLD, Accor PLAT, Amex PLAT
Posts: 219
Can’t speak for OAL but on at least 3 occasions UA has rebooked my upgraded international flights that misconnected, delayed, etc. in C/D/J to accommodate - all UA metal. They seem to be pretty decent about it, but I normally go in asking for exactly the flights I want specifically stating that I want to be accommodated in the cabin I was originally flying in.
Mar 19, 2019, 1:01 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,072
LX is particularly strict. There is a thread in the LH forum: LH Sen booked into PE and misconnected. LH rebooked into LX business ... pax was downgraded to Y! Now that is within the LH group! Imagine how they will treat a 016 'upgrade'.
Mar 19, 2019, 4:16 pm
#13
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
While it is 100% the responsibility of the carrier causing a misconnect to handle the rebooking, there is nothing preventing UA from doing so. In this situation, I would call the US number and ask for assistance as a 1K. UA will do this so long as there is space. Others may or may not and are a backup if UA does tell you to start with the operating carrier.
Mar 19, 2019, 7:41 pm
#14
Join Date: Dec 2015
Programs: UA Silver, AA Gold
Posts: 221
I was once accommodated on Asiana in J by UA when I had a misconnect on the original UA confirmed GPU flight. I simply asked the 1K desk if I could be reaccomodated in J.. after a long hold, she booked and ticketed me in J on Asiana. The friendly Polaris club agents at SFO thought Asiana would refuse the ticket and downgrade me at checkin... but Asiana didn’t and I flew J on Asiana to my destination. I was sweating bullets all the way through checkin, boarding, and up to door closed and push back, but it worked. YMMV.
