Unable to use United Cares form
Mar 15, 2019, 7:43 am
#1
Original Poster
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
Unable to use United Cares form
I was trying to fill out the United Cares form at https://www.united.com/unitedcares/ and it gives the error invalid MP account number. If I try using the confirmation number under Identity Confirmation Options instead, it states invalid confirmation number. The same if I try to use the eticket number. Is this a known issue? Any ways around it?
Thanks.
Thanks.
Mar 15, 2019, 8:22 am
#3
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,199
I just tried and rejects mine too....
United really doesn't care but some people at UA do. I send comment emails to the1K people- [email protected]
You can try sending there and ask they forward to the proper department....
United really doesn't care but some people at UA do. I send comment emails to the1K people- [email protected]
You can try sending there and ask they forward to the proper department....
Mar 15, 2019, 9:06 am
#4
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,157
I had a problem when using it a few days ago when using my MP number. When I'd used it a few weeks earlier for the exact same flight it had worked perfectly with the MP number.
I ended up using different details (confirmation number I think?) and it worked.
I ended up using different details (confirmation number I think?) and it worked.
Mar 15, 2019, 9:15 am
#5
Original Poster
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
Unfortunately none of the options work.
Mar 15, 2019, 12:10 pm
#6
Join Date: Jul 2013
Location: DAY/CMH
Programs: UA MileagePlus
Posts: 2,474
If you're pasting from the clipboard, make sure there isn't a stray space character at the end. There's no excuse for this, but I've encountered a few places on ua.com where the validation routine fails to strip them off.
Mar 15, 2019, 3:25 pm
#7
Original Poster
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
Mar 15, 2019, 3:56 pm
#8
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I used to have a similar issue until I figured out what was - it was the entering of my first name. My UA boarding pass appends my first name and middle name together. I found that just entering my first name wouldn't work - but if I entered exactly like stated on my boarding pass it worked with combined first and middle name it worked.
Mar 15, 2019, 7:04 pm
#11
Join Date: Dec 2017
Posts: 413
I used to have a similar issue until I figured out what was - it was the entering of my first name. My UA boarding pass appends my first name and middle name together. I found that just entering my first name wouldn't work - but if I entered exactly like stated on my boarding pass it worked with combined first and middle name it worked.
Mar 18, 2019, 6:55 pm
#12
Join Date: Dec 2016
Programs: Mileage Plus 1K \\ ConciergeKey
Posts: 531