Enhanced customer service commitment including free DirecTV on all DTV A/C.
Nov 13, 2021, 7:09 pm
#106
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
That sounds like you were in a seat with a broken control... Did you flag down a FA to log the defect? My most recent DTV flight was about a month ago and control was definitely available -- but I have had a few over the years where buttons either aren't working or require unconventional force or angle of attack
Nov 13, 2021, 9:11 pm
#107
Join Date: Jan 2013
Location: ICN
Programs: UA GS
Posts: 224
That sounds like you were in a seat with a broken control... Did you flag down a FA to log the defect? My most recent DTV flight was about a month ago and control was definitely available -- but I have had a few over the years where buttons either aren't working or require unconventional force or angle of attack
Nov 14, 2021, 1:06 am
#108
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Nov 14, 2021, 6:59 am
#109
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Yeah...I wouldn't be particularly inclined to believe a single FA when resetting the system fixed the problem. We have MOLA ... this is a MOLFA?
Nov 14, 2021, 12:11 pm
#110
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
As an update for anyone who may be concerned... On board a DTV equipped flight (CLE-EWR) as I type. DTV working as expected, though I did have to hit the guide butter n a few times to get the guide.