Award booking surprise
#1
Original Poster
Join Date: Jan 2015
Location: CLE
Programs: United, Hilton, Marriott, Hertz, National
Posts: 189
Award booking surprise
I recently booked a round trip award flight in business at the standard award rates - 137k award miles for the outbound segment and 155k award miles for the return. The original itinerary was CLE-EWR-FRA and the reverse on the return. I had to make a modification to the return segment to leave from MUC instead of FRA. When looking at the flights ex-MUC, I noticed the standard rates were lower for just about every flight. In the end, the new return flight I selected (MUC-EWR-CLE) was 124k award miles, saving 31k award miles. The 31k award miles were immediately redeposited into my MP account. Interestingly, when I originally booked the flights, the return flight I ended up changing into ex-MUC was showing as 155k award miles. Out of curiosity, I checked the rates on the outbound segment which I didn't need to change. Sure enough, the exact CLE-EWR-FRA outbound itinerary I originally booked was now showing as a standard award of 106k miles. I "changed" into the same outbound itinerary and saved another 31k award miles, which were immediately redeposited into my MP account. All of the changes I made were processed without error and I have receipts and confirmations showing the updated award miles used.
Should I be concerned this was error of some sort? Something just doesn't feel right here.
Should I be concerned this was error of some sort? Something just doesn't feel right here.
#3
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
Everyday Awards
Everyday Awards are a new type of air travel award with pricing that varies from flight to flight. They replaced Standard Awards on November 1, 2017. Everyday Awards offer expanded availability on flights operated by United, United Express and Copa Airlines and are subject to capacity controls. While seats for award travel may not be available on certain flights, there are more seats available for Everyday Awards than for Saver Awards.
#5
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
#6
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
If there's no saver, you end up in Standard/Everyday award category, which is up to 155K miles each way - but with much greater availability.
At the classic "1 cent per mile", 300k is still only $3k, which is likely a lot less than actually buying a similar ticket.
#7
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
That said, the flexibility of the Every Day redemptions may make them appealing to those who have big piles of points (or really don't want to spend the cash on a relatively expensive ticket).
#9
Original Poster
Join Date: Jan 2015
Location: CLE
Programs: United, Hilton, Marriott, Hertz, National
Posts: 189
Believe me, it was painful to spend even 230k miles, but there were no saver awards available unless I wanted three layovers where one of them required an airport change and the other one was for 11 hours. I'm definitely going to keep an eye open for saver awards opening up or decreases in the everyday awards. The cost of the flight in cash would be $7,100, so it works out to 3 cpm for this award ticket, which I think is good.
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
Believe me, it was painful to spend even 230k miles, but there were no saver awards available unless I wanted three layovers where one of them required an airport change and the other one was for 11 hours. I'm definitely going to keep an eye open for saver awards opening up or decreases in the everyday awards. The cost of the flight in cash would be $7,100, so it works out to 3 cpm for this award ticket, which I think is good.
Last edited by xliioper; Jan 12, 2019 at 1:41 pm
#11
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
#12
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
When they do this, UA values the miles at 2 cents/mile, although there have been reports of people being able to reduce this by basing value on things like merchandise purchases where are generally well below 1 cent/mile value, or even just on the fact that United will frequently sell miles for well below 2 cents/mile.