Timing of meal service in Polaris. Is there an official policy?
#16
Join Date: Oct 2015
Location: SAN
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I like fast meal service on the red eye: SFO/LAX/IAH/DEN-LHR so I can get in my sleep and generally decline the breakfast before arrival so i can sleep longer and the dining on order at the Arrivals lounge is much tastier. On the return I prefer a slower meal service as it is day time flight, however the return flights are a much harder slog on the FAs as most people stay awake.
#17
Join Date: Nov 2012
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I take longer to eat than most, and I often fall behind the attendants' normal schedule for app/main/dessert. I've never had one try to rush me along. Unless I'm not interpreting correctly, the experience you describe seems normal, actually. Did the FA pressure you to take dessert as soon as your dishes were cleared or to stop eating your nuts when the appetiser was served?
I have to add that my wife is European and a meal is something to enjoy.
#18
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#19
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On a flight ORD-MUC last May, the FA told my wife that she should talk less to her neighbor and eat faster. However, my wife did have an excuse for eating in a slow manner: the spicy chicken is not so easy to eat if you don't want all the sauce on the front of your shirt.
I have to add that my wife is European and a meal is something to enjoy.
I have to add that my wife is European and a meal is something to enjoy.
Also, too bad the pyjamas aren't loaded on all flights. They are a perfect match for the spicy chicken!
#20
Join Date: Jul 2007
Location: San Francisco/Sydney
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I've never had any issue getting the meal whenever I've wanted it.
A few days ago flying EDI-EWR I was asleep almost as soon as we were airborne - before they had even bought around the menus and taken orders. About 5 hours into the flight I went up and asked to have breakfast. They said they were about 30 mins off serving the pre-arrival meal, but when I said I'd prefer the breakfast that they served just after take-off they were more than happy to comply!
I'd say close to half my flights I either have the 'fast" option (when they bring everything at once), or have the meal at a later time in the flight. In fact, one of the things I like most about United is that their quick service option includes the main, where on most other airlines I've flown it's everything except the main course.
A few days ago flying EDI-EWR I was asleep almost as soon as we were airborne - before they had even bought around the menus and taken orders. About 5 hours into the flight I went up and asked to have breakfast. They said they were about 30 mins off serving the pre-arrival meal, but when I said I'd prefer the breakfast that they served just after take-off they were more than happy to comply!
I'd say close to half my flights I either have the 'fast" option (when they bring everything at once), or have the meal at a later time in the flight. In fact, one of the things I like most about United is that their quick service option includes the main, where on most other airlines I've flown it's everything except the main course.
#21
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Join Date: Sep 2003
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I guess your UA 1K-level flying is all domestic if that's what you were expecting. For decades, the meal service has begun fairly soon after take-off.
#22
Join Date: Jul 2003
Location: Washington DC
Posts: 1,357
My experience on red-eye UA flights (trans-Atlantic) is that it is much better to eat a not-too-spicy but tasty dinner in the LH lounge beforehand, and then go right to sleep after takeoff, skipping the UA in-flight dinner! LH's lounge offerings are nutritious, tasty, but not too spicy to keep me awake at night (that would be Turkish Airlines), just right for a red-eye.... I do take the in-flight breakfast.
#23
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My experience on red-eye UA flights (trans-Atlantic) is that it is much better to eat a not-too-spicy but tasty dinner in the LH lounge beforehand, and then go right to sleep after takeoff, skipping the UA in-flight dinner! LH's lounge offerings are nutritious, tasty, but not too spicy to keep me awake at night (that would be Turkish Airlines), just right for a red-eye.... I do take the in-flight breakfast.
#24
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#25
Join Date: Jan 2013
Location: Delaware
Programs: UA Mileage Plus, Amtrak Guest Rewards
Posts: 1,393
I get the point of having the meal served right after take-off on Red Eye flights, especially T-Atl where sleeping time is limited.
I do wonder why they serve the meal so soon after takeoff on the longer daylight T-Pac flights. I'm not talking about holding the meal off 4-5 hours, but maybe start 90 minutes into the flight. I wonder this because:
1. All J customers have lounge access and probably filled up there.
2. People get hungrier when they are awake.
3. Food is a great way to breakup a little boredom on a 15 hour flight.
I'm referring to flights such as ex-SYD/MEL, EWR/ORD-PEK/PVG/NRT, etc. These flights all depart before noon when people had a good nights sleep either at a hotel or at home and aren't in a rush to get to sleep.
I do wonder why they serve the meal so soon after takeoff on the longer daylight T-Pac flights. I'm not talking about holding the meal off 4-5 hours, but maybe start 90 minutes into the flight. I wonder this because:
1. All J customers have lounge access and probably filled up there.
2. People get hungrier when they are awake.
3. Food is a great way to breakup a little boredom on a 15 hour flight.
I'm referring to flights such as ex-SYD/MEL, EWR/ORD-PEK/PVG/NRT, etc. These flights all depart before noon when people had a good nights sleep either at a hotel or at home and aren't in a rush to get to sleep.
#26
Join Date: Jan 2014
Location: Denver, Colorado
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So how long does it take you to eat 1 or 2 pieces of shrimp or salmon for appetizer? Not really sure whats there is to drag out "enjoying." On my flight from LAX-LHR and MXP - EWR, wasn't really impressed with the food nor did the quantity of the food warrant dragging things on.
If you really like drawn out meals, try Swiss. Last year, lunch and dinner service dragged on 3 hours. Should have been a clue to me when it seemed half the BC cabin seemed to have chosen the express meal.
If you really like drawn out meals, try Swiss. Last year, lunch and dinner service dragged on 3 hours. Should have been a clue to me when it seemed half the BC cabin seemed to have chosen the express meal.
#27
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Join Date: Jun 2005
Posts: 57,599
I like fast meal service on the red eye: SFO/LAX/IAH/DEN-LHR so I can get in my sleep and generally decline the breakfast before arrival so i can sleep longer and the dining on order at the Arrivals lounge is much tastier. On the return I prefer a slower meal service as it is day time flight, however the return flights are a much harder slog on the FAs as most people stay awake.
#28
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Join Date: Mar 2012
Location: South Wales, UK
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OK seems to be a minor split decision.
Like many others, I will do the "forget the salad, main course ASAP on the red eyes (which are always long haul, never domestic BTW).
It just seemed to me that there is no rhyme or reason for a full dinner service at 11am GMT (5am cen), and a further light meal at 7pm gmt prior to arrival.
Maybe next time, I will ask them for the light meal about two hours after take off and the main meal two hours before landing, and see how that is received.
Like many others, I will do the "forget the salad, main course ASAP on the red eyes (which are always long haul, never domestic BTW).
It just seemed to me that there is no rhyme or reason for a full dinner service at 11am GMT (5am cen), and a further light meal at 7pm gmt prior to arrival.
Maybe next time, I will ask them for the light meal about two hours after take off and the main meal two hours before landing, and see how that is received.
#29
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
There are at least a few people who did not have the time or inclination to enjoy a tasty meal in the lounge prior to boarding and at least a few others who happily will have two meals relatively close together.
Knowing you cannot please all the people all of the time, meal service soon after take-off is the easiest way to meet the needs of the largest percentage of people.
Hungry? They are getting your meal out quickly.
Not hungry? Ask them to slow it down.
Delaying my individual meal service is easier than speeding up my individual meal service.
Knowing you cannot please all the people all of the time, meal service soon after take-off is the easiest way to meet the needs of the largest percentage of people.
Hungry? They are getting your meal out quickly.
Not hungry? Ask them to slow it down.
Delaying my individual meal service is easier than speeding up my individual meal service.