PanAmWT

You are not only in the minority you also missed the whole point. The GS line is needed when we check in bags. If you do not check in bags then it is not even relevant. And as several people pointed out, using CLEAR at international terminal is significantly faster than going through the T3 Global lounge, because CLEAR makes you bypass the TSA ID check. You also don't have to wait for the line leading to the baggage conveyor belt, you get escorted directly to where the conveyor belt starts.

Agreed totally. But the UA's T3 CLEAR station is a bit far from the Pre-check. Flying UA international, going through CLEAR is so much faster than taking a detour to T3, going through GS lobby, getting checked at TSA ID check, then joining the lines to the conveyor belt before you can put your carry-ons on the belt. You skipped ALL of these when you go through CLEAR at International terminal.

Thank you for your efforts. I will send (PM) you an email address at the HQ, the one I contacted and received a personal call. Please send your note to this manager. I hope her associate will call you also..

LIH

The GS may be flying on fares that have a multiplier that get him to 25K PQM (1 additional GPU) with roughly 5K BIS miles (though I think the max is 4x?). I largely only fly discount first domestic fares so I am not an expert on the full fare international PQM multipliers.

nomad420

While I have no problem with the last part of your comment about the CC v. PL. What can I say and yes it has led to arguments and take a guess at who loses. However, drop offs for me at T3 are a breeze. I go right to the door in front of the GS lobby (I think it is #6 ) and your there, couldn't be easier. I set on the chair/couch while they process my bags and tickets. Maybe it is my luck but I don't think it has taken ever more than 5 mins to clear TSA off the lobby. Pick up a new paper after clearing TSA and, well sometimes, head to the PL. But I get the argument here, I don't feel strongly either way about this. I agree that it doesn't seem like a huge deal to have both options.

roxie

spartacusmcfly

Again, take a step back. The time from Uber drop-off to Polaris lounge at SFO int'l is typically less than 5 minutes (w/ TSA pre). If you have baggage, you typically add another 5 minutes. You're now asking UA to spend a half-million dollars annually to staff a dedicated GS line, to save folks 5 min, at an airport that already boasts the fastest int'l check-in time of any airport in the world. I think the push back OP got from GS agent wasn't poor customer service. It was simply her being surprised at such a petty ask given how many other places those resources could be spent on GS initiatives.

greenpau

threeoh

I think people on this thread are asking UA to spend about $100 to put put up some ropes and a sign that says "Global Services".

deskover54

I could care less about the line. but that is correct. it's $100 that's already been spent on the sign. should be no incremental staffing - keep the level the same as it is without the line. that person calls 1k/polaris when nobody in the GS line. unless there's some other cost we're not aware of, it should be super minimal.

PanAmWT

Is there a typo?

LordHamster

Quick question folks, and forgive me if this has been asked before:

I logged into my account today and noticed that I have far fewer GPUs being shown for next year than I should have. Is anyone else missing GPUs? Is there currently an issue with the website?

wxguy

There's a known issue that on the detailed account summary page, all GPUs/RPUs show a 2020 expiration, even though they're correctly "coded" for 2021 -- you can see that on the initial summary page that comes up when you login by hovering over the (?). But the total number should be correct.

spartacusmcfly

No typo. Staffing for three shifts, 7 days a week, requires at least 4-5 folks. The fully loaded cost, in one of the most expensive labor markets in the country, will easily cost half million annually.

As for the 'simply put up a sign' argument, that doesn't work in practice. Unfortunately, workers staffing low volume queues feel entitled to disappear to the back office or do something else for long periods of time. Yes, they could pull from the 1K line, but they often don't. So now you've inconvenienced 10x the number of travelers because there is one fewer person at the desk. Not to mention the hassle of setting up the queuing system for the GS line and having to worry about policing the line (like they police the 1K line) to make sure random traveler doesn't queue up.

Broadly, it appears UA is trying to simplify gate and check-in operations. UA moved to two boarding lines, while other airlines use up to 9 lines. Similarly, they've removed an underutilized GS check-in queue. I applaud their efforts around operational simplification.

If you really need that level of rigidity and recognition in the check-in process, then consider the German or Japanese airlines. Otherwise, appreciate SFO int'l for what it is -- one of the most efficient and elegant check-in flows of any airport in the world.

deskover54

I've never once seen that at the old GS line at SFO. 100% of my experiences say they pull from the 1K/Polaris line when nobody in the GS line.

n8-the-gr8

No the original flight was not CPU-eligible. It was Europe back to the US. So everyone on the upgrade list would have been using instruments but as others have mentioned it sounds like my friend was last on the list due to her status but was the only one with a GS GPU and the others ahead of her likely had 1K GPU's so when PN opened up she was cleared ahead of them.

canadiancow

So the old SFO intl GS line is gone. It was just roped off last time I was there, but it's been eliminated now.

Everyone should just start checking in at T3 and asking for assistance to intl, as recommended. As a form of protest.

And I'm shocked at the arguments that check-in is so fast and efficient.

1. That's irrelevant
2. Last time I was there, we stood in line for about 15. Certainly not the end of the world, but also not appropriate