United Elite recognition / compensation
Nov 29, 2018, 7:26 pm
#61
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Really? I can remember 2 or 3 occasions where I emailed customer service about an issue after missing the automatic unitedcares email. Each time, they just refer me back to the email and tell me the compensation is there. When they gave you compensation, did they go back and cancel the other one? or did you get double compensation?
One time, a long time ago, back when they didnt give out ECTs and they gave out the other kind that doesnt count towards PQD, I specifically emailed them to ask them to trade it in for an ECT. The agreed to do it but said it was a one time thing.
One time, a long time ago, back when they didnt give out ECTs and they gave out the other kind that doesnt count towards PQD, I specifically emailed them to ask them to trade it in for an ECT. The agreed to do it but said it was a one time thing.
Nov 29, 2018, 7:36 pm
#62
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
I can remember 2 or 3 occasions where I emailed customer service about an issue after missing the automatic unitedcares email. Each time, they just refer me back to the email and tell me the compensation is there. When they gave you compensation, did they go back and cancel the other one? or did you get double compensation?
Nov 29, 2018, 7:58 pm
#63
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Thank you for contacting United Airlines Customer Care. We apologize for the flight delay you experienced on March 9, 2014. Although United does evaluate our performance on every level so our recovery efforts go smoothly in the future, we appreciate your taking the time to share your experience with us. Your feedback has been very helpful, and wewanted to let you know that your comments have been included in a report to our senior management for their information and internal use.
You should have received an email inviting you to visit our appreciation website in order to obtain a gesture of goodwill for Flight 15; the URL is www.united.com/appreciation. We hope you will have a chance to visit this website. Please note you have 90 days from the date of your flight to acquire the goodwill gesture.
Thank you for your loyalty as a Premier 1K MileagePlus member. We look forward to providing you with a more positive travel experience.
You should have received an email inviting you to visit our appreciation website in order to obtain a gesture of goodwill for Flight 15; the URL is www.united.com/appreciation. We hope you will have a chance to visit this website. Please note you have 90 days from the date of your flight to acquire the goodwill gesture.
Thank you for your loyalty as a Premier 1K MileagePlus member. We look forward to providing you with a more positive travel experience.
Anyways, next time I'll try emailing them. I agree, I find the form a hassle as well.
Nov 29, 2018, 8:13 pm
#64
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
If you don't use the form (I don't know, I don't find it that difficult) - how do you know if you are getting shortchanged by emailing?
It seems to me - you go with the form - and if you don't like what you see - you email.
It seems to me - you go with the form - and if you don't like what you see - you email.
Nov 29, 2018, 8:59 pm
#65
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 782
Two instances in 2018. EWR to LHR in Y earned me under 200 miles. It was a cheap fare, bought on UA .com but still only earned that little bit. Earned a whole lot more on the return in a super cheap J seat. Last month going EWR to FCO in J paid tickets we were delayed about 4 hours on a MX issue. We did get an apology from the crew and thanks for your patience too. Beyond that zip. The folks taking that same bird back to EWR got some nice EU261 money since they were over 4 hours late from get go. We actually left the gate on time but had to go back... oh well. We had a great time in Rome and around the Med and sitting in J made the delay a lot easier to deal with.
Nov 29, 2018, 9:47 pm
#66
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Do whatever you like. I've been treated fairly by 1kvoice. No intention of changing.
