Is on-line upgrading broken?
Sep 8, 2018 | 11:46 am
#1
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Is on-line upgrading broken?
This is the second time in a couple of weeks that I'e tried to apply a GPU or RPU to an existing reservation online and found the process broken.
Has anyone else encountered difficulties in applying upgrade instruments online? Is there a work-around, other than calling in?
Has anyone else encountered difficulties in applying upgrade instruments online? Is there a work-around, other than calling in?
Sep 8, 2018 | 11:49 am
#2
Join Date: Mar 2009
Location: DPS
Programs: AS Titanium, LH Senator
Posts: 1,908
This is the second time in a couple of weeks that I'e tried to apply a GPU or RPU to an existing reservation online and found the process broken.
Has anyone else encountered difficulties in applying upgrade instruments online? Is there a work-around, other than calling in?
Has anyone else encountered difficulties in applying upgrade instruments online? Is there a work-around, other than calling in?
Workaround for me has been to apply upgrades during the booking process.
Sep 8, 2018 | 1:00 pm
#3
Join Date: Jul 2007
Location: Brisbane, Australia
Programs: UA 1K/MM, Marriott Titanium, IHG Gold, Hertz PC, Avis PC
Posts: 8,531
I applied one GPU about 2 weeks ago, and 4 other GPUs and two RPU's within the few weeks before that. Some of those had space available, others did not and were waitlisted.
All were done online after booking (tickets booked via our corporate TA), and without issue.
All were done online after booking (tickets booked via our corporate TA), and without issue.
Sep 8, 2018 | 3:50 pm
#5
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,680
I had something like this happen to me a few months ago. I couldn't apply RPUs or GPUs on-line even when there was availability. I had to call in the get the instruments applied. At the suggestion of a CSR, I was forwarded to web support. They told me they would look into it, and I haven't had any issues since. Next time it happens and you call to apply the instrument, ask to be transferred to web support (after getting the instrument applied, of course).
Sep 8, 2018 | 4:12 pm
#6
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K ex-GS(NL) 2.4MM, WN A, Bonvoy Ambassador, IHG Diamond, HH Gold, BW Diamond Select!, Hertz PC
Posts: 2,847
I've not had problems applying upgrades, but I consistently have issues with RPU's when they don't clear before check-in. 9 out of 10 times I don't get placed on the upgrade list, I have to call in, they tell me it's a known issue, and I get added, but at the bottom of the list (with one exception where an agent said she performed some sort of override to put me in my rightful position).
Sep 9, 2018 | 1:33 am
#7
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,448
no issues at all applying RPUs. I am doing this weekly now since I am giving them away to co-workers ... still 14 left for the year and no plans on using them.
Sep 10, 2018 | 9:57 am
#10
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Looks like I'll have to go the web tech support route as it's still not working for me. Just to be clear, the part that's broken is applying GPU and RPU. The web site is perfectly happy to charge my credit card for an upgrade! 