Non-Polaris swap to/from Polaris seat re-assignment process?
Nov 23, 2018, 11:24 am
#31
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,709
I have an upcoming flight that was originally booked on an IPTE 772. When I purchased my ticket, I reserved an aisle seat in row 20, the first E+ row. Knowing UA the way I do, I checked the website at least twice daily to watch for shenanigans. Sure enough, when it became likely that our flight was changed to a Polaris configured bird, they reassigned seats, and I was moved to an aisle seat well back in the E+ range. Fortunately, I was able to change my seat back to row 20 and the new Premium Plus cabin.
I am a 1MM Plat, and was I protected when the airframes changed? Of course not.
Nov 25, 2018, 4:43 pm
#32
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,207
Happened the same way again for the return but now I’m in row 9. Why 1 to 9, who knows. I agree with everyone else, it seems quite random.
Dec 3, 2018, 5:22 am
#34
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,401
Just had my SFO-IAD 5Dec swap from an IPTE to a Polaris 772. The system moved me from 1A to 1A. I'll just hang there in case of a swap back!
Dec 12, 2018, 12:11 am
#39
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,525
2A on IPTE 777 got moved to 3A on Polaris 777 (with 2A already assigned by the time I checked). Hope the system is smart enough to move me back to 2A if it swaps back to IPTE.
EDIT: EF shows 1A as blocked (for pilot rest perhaps? Can anyone confirm?), so presumably 1A IPTE got moved to 2A Polaris, hence why I in 2A got moved to 3A.
EDIT: EF shows 1A as blocked (for pilot rest perhaps? Can anyone confirm?), so presumably 1A IPTE got moved to 2A Polaris, hence why I in 2A got moved to 3A.
Last edited by dkc192; Dec 12, 2018 at 12:35 am
Dec 12, 2018, 5:36 am
#41
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
2A on IPTE 777 got moved to 3A on Polaris 777 (with 2A already assigned by the time I checked). Hope the system is smart enough to move me back to 2A if it swaps back to IPTE.
EDIT: EF shows 1A as blocked (for pilot rest perhaps? Can anyone confirm?), so presumably 1A IPTE got moved to 2A Polaris, hence why I in 2A got moved to 3A.
EDIT: EF shows 1A as blocked (for pilot rest perhaps? Can anyone confirm?), so presumably 1A IPTE got moved to 2A Polaris, hence why I in 2A got moved to 3A.
Did you try to change back to an odd numbered seat? When my wife was assigned 2L, she was not very happy but luckily at the gate they gave her 5L. She had asked at check-in but the agent said nothing was available.
Dec 12, 2018, 9:51 am
#42
Join Date: Jun 2014
Location: Chicago
Programs: United Gold, Marriott/Bonvoy Titanium, Hilton Diamond
Posts: 18
Seat Changes due to Retrofitted Swap
12/14/18 ORD-FRA (4 seats)
777-200 -> N788UA #2888
Original: 1k Status
Economy+: 26A & 26D (3rd to last row in Economy+ section)
Changed to 22A & 22D (Last row of Premium+ section - 3 rows)
Original: Silver Status
Economy+ 26B & 26C (3rd to last row in Economy+ section)
Changed to 32F & 32G (3rd row of front Economy+ section)
With this change to a retrofitted 772, the higher status made it into Premier+ seats automatically and even took consideration of the original arrangement of window/aisle across seat assignments during seat swaps.
12/14/18 ORD-FRA (4 seats)
777-200 -> N788UA #2888
Original: 1k Status
Economy+: 26A & 26D (3rd to last row in Economy+ section)
Changed to 22A & 22D (Last row of Premium+ section - 3 rows)
Original: Silver Status
Economy+ 26B & 26C (3rd to last row in Economy+ section)
Changed to 32F & 32G (3rd row of front Economy+ section)
With this change to a retrofitted 772, the higher status made it into Premier+ seats automatically and even took consideration of the original arrangement of window/aisle across seat assignments during seat swaps.
Dec 13, 2018, 4:37 pm
#43
Join Date: Jul 2008
Location: Virginia and Vitoria, ES Brazil
Programs: UA 1K, Million Miler, *G, JJ, AD, Global Entry, CLEAR, H.O.G. Life Member
Posts: 1,407
Well, I went from 1D to 1F, however 3L opened up, so switched to that.
Last edited by qfrodo; Dec 20, 2018 at 4:34 am Reason: update seat info
Feb 15, 2019, 5:15 am
#44
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,520
I just received an email saying that due to equipment change, my seat had been reassigned from 1D to 5D. This is for Sunday (17 Feb)) CDG-ORD. I assumed this was due to switch from 2-1-2 763 to Polaris 763. Seemed like an odd seat switch. But here's the thing: I go to look at the seamap for my flight and it still shows 2-1-2 763. As do all the "where is the aircraft coming from" seat maps for the few flights prior. So what's happening here? It's possible the aircraft swap reswapped in the 90 minutes between the time I received the email and the time I checked the seat map. Or the cynic in me thinks UA may have caved to some DYKWIA who demanded 1D (the best seat on the 2--1-2 763 IMO) and used the aircraft swap excuse on me. I'm pretty annoyed at the moment.
UPDATE: E-mailed GS (where they promise "personalized response within 4 hours") twice, once on Friday, once yesterday. No acknowledgment, response or explanation. Passenger seated in 1D seems rather nondescript but who knows.
UPDATE: E-mailed GS (where they promise "personalized response within 4 hours") twice, once on Friday, once yesterday. No acknowledgment, response or explanation. Passenger seated in 1D seems rather nondescript but who knows.
Last edited by st530; Feb 17, 2019 at 3:47 am
Mar 9, 2019, 12:36 am
#45
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,277
763 - V1 seatmap to V2 translation? Polaris
If my flight goes from non-polaris V1 to V2 with Polaris, what will my seat assignment end up being? I assume there is an exact method United uses.
If I am in 5A on non polaris, what seat will I get on the polaris plane? trying to avoid the angled seats!
If I am in 5A on non polaris, what seat will I get on the polaris plane? trying to avoid the angled seats!