HUCA - what CRM capabilities does UA have?
Aug 15, 2018, 1:29 pm
#31
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Yes and odds are very high that a negative note will be noticed if you call back and ask for something that's already been denied.
I'm not familiar with the interface, but these seem to be recorded differently - and more prominently - than notes that relate to the travel itself.
I'm not familiar with the interface, but these seem to be recorded differently - and more prominently - than notes that relate to the travel itself.
Aug 15, 2018, 6:11 pm
#32
Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
Posts: 770
The old CIO quit after Smisek pulled the plug on Amadeus Altea, which basically most of Star Alliance uses, including UA's best friend LH group, and chose to develop SHARES internally.
We call that "penny wise" pound foolish.
Add leaving JFK and selling the ps slots to Delta to that list of "penny wise" pound foolish greatest hits.
Aug 16, 2018, 3:23 pm
#33
Join Date: Nov 2002
Location: UK
Posts: 816
Another venue got thousands in spending from me because although their ticket prices are higher, I don't have BS fees tacked on at the last moment(e.g. with venue A a $100 ticket can turn into a $119 ticket; venue B a $125 ticket is a $125 ticket) -- I pay more but I feel the relationship is more fair and I'm not being taken advantage of.
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Aug 17, 2018, 5:20 am
#35
Join Date: Nov 2017
Posts: 3,359
First they came after the Global Services priority check-in areas, and I did not speak out as I wasn't a Global Service member. Then they came for the soup in First Class and I did not speak out as I wasn't a First Class traveller. Then they came after the US residents with spending requirements but I wasn't a US resident. Then they came after the showers in the domestic United Clubs and there was no one left to speak for me.
Safe Travels,
James