Brenda and her lies (1k phone agent not being forthcoming)
Apr 16, 2018, 8:19 am
#16
Join Date: Jul 2011
Location: In between IAD and DCA
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This forum is hilarious sometimes
Apr 16, 2018, 8:43 am
#17
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Brenda is probably having a good laugh right now.......
Apr 16, 2018, 8:57 am
#18
Join Date: Nov 2012
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Apr 16, 2018, 9:00 am
#19
Join Date: Nov 2007
Location: Colorado
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Posts: 5,656
I’m with others, Brenda didn’t lie, she simply wouldn’t share. Huge difference.
Apr 16, 2018, 9:14 am
#20
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
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Apr 16, 2018, 10:17 am
#21
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,595
Exactly. When I call UA now and ask that kind of question, I'm much more favorably disposed to the agent who is honest and says "I can't release that information."
Apr 16, 2018, 10:25 am
#22
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,,,Hence I had called to ask how many GS and 1Ks were on the waitlist and Brenda told me she could not look that up (lie #1 )...
As for "can't look that up" vs "can't release that" - depending on OPs version. {Posters} often tell their side in a convenient way, or at best, have misinterpreted....
Last edited by WineCountryUA; Apr 16, 2018 at 10:37 am Reason: discuss the issue;not the poster(s)
Apr 16, 2018, 10:33 am
#23
Join Date: Aug 2008
Location: PHL
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She could have elaborated a little. Instead of saying "I can't lookup that information" she could have said "I'm not permitted to release that information". Regardless, I agree that you should never rely on any customer service agent to make any decisions. MAYBE a club agent or a gate agent depending on the question and the circumstance.
Apr 16, 2018, 10:44 am
#24
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
Posts: 812
Spent 5 mins working on a post....NM...contemplated it....no point in discussing it anymore...this forum is uninviting!
ps... it wasn't in defense of the op either.
ps... it wasn't in defense of the op either.
Apr 16, 2018, 10:45 am
#25
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Amusing Monday thread indeed.
But I'm wondering why not just buy J/F ticket and not have to worry about upgrades? YUL-Hawaii J/F fares are dirt cheap, like in the $1,100 RT range.
But I'm wondering why not just buy J/F ticket and not have to worry about upgrades? YUL-Hawaii J/F fares are dirt cheap, like in the $1,100 RT range.
Apr 16, 2018, 11:45 am
#27
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
"Brenda" is an alias a lot of airline agents use, not only at United.
Apr 16, 2018, 1:05 pm
#29
Suspended
Join Date: Aug 2017
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Posts: 2,931
I've actually had pretty good luck with UA phone agents, the only liars they hire work at the airport CS counters.
Apr 16, 2018, 2:36 pm
#30
Join Date: Sep 2002
Location: CHS
Posts: 2,246
I seem to get a lot more misinformation from phone agents than the ones at the airport. Regardless, it pays to HUCA or politely excuse oneself and find a different airport agent if you aren’t getting correct information or your desired outcome.