Brenda and her lies (1k phone agent not being forthcoming)
Apr 19, 2018, 8:00 pm
#76
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If UA printed out these complaints, the "three lies" and malicious intent thing will simply add a sheet of paper to the waste basket and likely have UA instruct its YUL contractor to retrain the YUL outsourced agent. Or worse.
There is a solid reason for not disclosing who holds what status on the UG list. It discourages people from tying up a scarce resource -- phone agents -- to figure out details which change minute-by-minute and then lead to accusations of lying. But, it really isn't important because it's not a debate, it's UA policy.
The next time you are on hold trying to get an agent to help you with something real, you can curse the guy keeping the agent on the phone playing crystal ball about CPU's.
There is a solid reason for not disclosing who holds what status on the UG list. It discourages people from tying up a scarce resource -- phone agents -- to figure out details which change minute-by-minute and then lead to accusations of lying. But, it really isn't important because it's not a debate, it's UA policy.
The next time you are on hold trying to get an agent to help you with something real, you can curse the guy keeping the agent on the phone playing crystal ball about CPU's.
Apr 20, 2018, 11:50 am
#77
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Let's focus back on Brenda specifically. The issue is her pattern of lies, rather than YUL contractor training. Who else here has fallen victim to Brenda and her lies?
Apr 20, 2018, 5:46 pm
#78
Join Date: Jan 2012
Posts: 8
Brenda, you're right! Hope they give you a raise!
Can you even imagine if every entitled frequent flyer got on the phone every time they flew just to "strategize" on how to be upgraded? Brenda was doing the right thing and more than likely not trying to assist her non-rev brethren. Montreal, if you want a guarantee of a premium seat, perhaps you should BUY a premium ticket.
The agent who showed the list, contract staff or not, broke policy. There are other factors that Montreal could never have seen and that even the rogue agent wasn't privy to know.
The agent who showed the list, contract staff or not, broke policy. There are other factors that Montreal could never have seen and that even the rogue agent wasn't privy to know.
Apr 20, 2018, 6:52 pm
#79
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Apr 20, 2018, 7:41 pm
#80
Join Date: Sep 2009
Location: Global
Posts: 5,998
You should hear what Brenda says about you guys! 
Apr 23, 2018, 5:39 pm
#81
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Apr 23, 2018, 7:29 pm
#82
Join Date: Dec 2008
Location: Chicago IL US
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I wanted to apply a GPU to my D fare, LH- operated codeshare and I called Brenda and asked her to kindly change the flight number from the UA codeshare number to the LH actual number so I could apply the GPU online. Brenda told me I had to re-ticket.
Ultimately I refused to be the victim. Debra took care of me after a proper HUCA.
Apr 23, 2018, 7:38 pm
#83
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It did not clear.
I don't ask that question anymore.
Apr 24, 2018, 6:23 am
#85
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 858
I asked Brenda if I could fly the plane if I walked into the cockpit and asked nicely, she said 'yes'.
SHE LIED!!!!!!!
SHE LIED!!!!!!!
Apr 24, 2018, 6:57 am
#86
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
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This is bad. Now, If I call the 1K line and the agent says her name is Brenda, I will laugh so hard that I will not be able to ask my question.
Apr 24, 2018, 7:45 am
#87
Join Date: Aug 2001
Posts: 1,338
So far, no one is talking about Brendan. He is just as bad! 
Apr 24, 2018, 10:45 am
#88
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clearly the OP is in YUL, he needs to fly more AC to appreciate UA.
Apr 24, 2018, 5:46 pm
#89
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Apr 24, 2018, 6:46 pm
#90
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Can someone put this thread to bed, please?