Reliability of CPU / “Premier Upgrade Notification” e-mail
Feb 27, 2018 | 6:09 pm
#1
Original Poster
Join Date: Jun 2015
Location: SNA/LAX
Programs: DL Diamond, SW A List, HHonors Diamond, SPG Platinum, Marriott Platinum United 1K
Posts: 202
Reliability of CPU / “Premier Upgrade Notification” e-mail
So in my past life at DL, I’d constantly get e-mails reminding me how generously DL had upgraded my seat (including confirming the C+ seat I chose at booking). When I status-matched to UA...no more e-mails. Until now when I got a “Premier Upgrade Notification” notifying me of a Y—>F bump on IAH to MCO Saturday.
so...is this new? Was I just omitted because of my status-challenge status?
so...is this new? Was I just omitted because of my status-challenge status?
Feb 27, 2018 | 6:10 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 12,778
So in my past life at DL, I’d constantly get e-mails reminding me how generously DL had upgraded my seat (including confirming the C+ seat I chose at booking). When I status-matched to UA...no more e-mails. Until now when I got a “Premier Upgrade Notification” notifying me of a Y—>F bump on IAH to MCO Saturday.
so...is this new? Was I just omitted because of my status-challenge status?
so...is this new? Was I just omitted because of my status-challenge status?
Feb 27, 2018 | 6:20 pm
#3
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
There is also the "Upgrade Status Update" email, which informs you that you have NOT been upgraded before T-24 and that you're now being moved onto the gate upgrade standby list. I get a lot more of those emails these days.
Feb 27, 2018 | 6:24 pm
#4
Join Date: Nov 2005
Location: DTW and ORD
Posts: 667
So in my past life at DL, I’d constantly get e-mails reminding me how generously DL had upgraded my seat (including confirming the C+ seat I chose at booking). When I status-matched to UA...no more e-mails. Until now when I got a “Premier Upgrade Notification” notifying me of a Y—>F bump on IAH to MCO Saturday.
so...is this new? Was I just omitted because of my status-challenge status?
so...is this new? Was I just omitted because of my status-challenge status?
Feb 27, 2018 | 6:25 pm
#5
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Plat
Posts: 13,343
UA doesn't consider E+ an upgrade, and won't send an email confirming you picked a seat in E+.
UA will sometimes send emails about clearing the upgrade to F, it's a crapshoot.
UA will sometimes send emails about clearing the upgrade to F, it's a crapshoot.
Feb 27, 2018 | 6:26 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 12,778
This one ("upgrade status update") also sometimes (always?) confusingly shows only the first segment of the itinerary for which the upgrade was requested, which may have actually been upgraded.
Feb 27, 2018 | 6:27 pm
#7
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
To the point that when I got a "Premier Upgrade Notification" I confused it with the "Upgrade Status Update" that I usually get and it took me a long time to realize that I was upgraded.
Feb 27, 2018 | 6:35 pm
#8
Join Date: Nov 2005
Location: DTW and ORD
Posts: 667
I don't think UA really needs to send that 24 hour before departure email anymore. I've viewed my reservation for an uncleared waitlist within 24 hours, and it still shows I'm on the list even though I'm not showing on the actual upgrade list until I check in.
Feb 27, 2018 | 7:28 pm
#9
Join Date: Nov 2004
Location: Far from CDG
Programs: AA LT PLT (3.6+ MM), UA 1K LT Gold, Hilton LT Diamond, Bonvoy Gold.
Posts: 1,672
I never get emails from United for CPU's. Only for RPU and GPU upgrades. I generally know if I have been CPU'd by an email from Concur (CWT) with a "something has changed on your itinerary" message. 99 times out of 100, I go to the UA site and see a segment has been upgraded....
Feb 27, 2018 | 10:09 pm
#10
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,199
IME, the emails have been more consistent for CPUs for the last little while...maybe for the last 1-2 years. Prior to that, sometimes I got them, sometimes I didn't.
That said, the last year or so especially upgrades have been tough, especially in advance. Just dropped to silver this month. Was gold last year, but typically travel in a party of 3 (wife, was also gold, and toddler, no status). There was a huge change when we went to having 3 seats instead of 2, though that's pretty much in line with expectations. At silver, even typically traveling on more leisure routes and mostly non-peak times, I expect my days of upgrades are pretty much over.
That said, the last year or so especially upgrades have been tough, especially in advance. Just dropped to silver this month. Was gold last year, but typically travel in a party of 3 (wife, was also gold, and toddler, no status). There was a huge change when we went to having 3 seats instead of 2, though that's pretty much in line with expectations. At silver, even typically traveling on more leisure routes and mostly non-peak times, I expect my days of upgrades are pretty much over.
Feb 27, 2018 | 10:14 pm
#11
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
Feb 27, 2018 | 10:22 pm
#12
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
How long were you seated before you realized that you had been upgraded?
Last edited by transportprof; Feb 27, 2018 at 11:19 pm
Feb 28, 2018 | 1:25 am
#13
Join Date: Dec 2016
Location: ORD
Programs: UA 1K
Posts: 65
Feb 28, 2018 | 5:21 am
#14
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
That said, I did have two times when I realized I was upgraded to Polaris Business when the agent came on board to give me a new boarding pass. And, one of those times, it was totally unexpected as I did not have an upgrade instrument waitlisted.
Mar 1, 2018 | 1:43 am
#15
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
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