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TAP (TP) award booking experiences using United miles

TAP (TP) award booking experiences using United miles

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Old Nov 1, 18, 1:48 pm
  #31  
 
Join Date: Nov 2011
Programs: United
Posts: 30
I've also had issues with TAP recently - I found a pretty ...... deal on business class routing IAD>EWR>LIS and back for 1Q19. My first booking on United's site just sat there for more than 24 hours without being ticketed... so I tried it again and it was immediately ticketed. I got a notification two weeks later that TAP just straight up cancelled half the flights on my itinerary. Because of the cancellation, United ended up giving me much better routing (IAD>LIS) on United metal to boot! When I looked at booking, that seat was easily 2.5x what I paid for my initial routing.
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Old Nov 1, 18, 2:45 pm
  #32  
 
Join Date: Jul 2012
Location: NYC
Programs: United Premier Platinum, Hertz President Circle, Marriott/SPG Premier Plat Elite, Avis Preferred
Posts: 232
This is beyond frustrating. I can only imagine.
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Old Nov 1, 18, 3:13 pm
  #33  
 
Join Date: Aug 2014
Location: SFO/CDG
Programs: UA 1k
Posts: 205
I have a similar problem trying to book intra-Europe around Christmas. Multiple flights are available online but return the rapidly changing availability message. This has been going on for a week so not that rapid.
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Old Nov 1, 18, 3:49 pm
  #34  
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Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.8MM, Hyatt Discoverist, Marriott Gold, Hilton Silver, IHG Gold
Posts: 46,318
Other award search issues are being reported in https://www.flyertalk.com/forum/unit...-find-any.html
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Old Jan 4, 19, 10:15 am
  #35  
 
Join Date: Jun 2010
Posts: 1,980
Why no TAP flights available to book on United awards this summer? I need to book from Cincinnati area to Lisbon for late June and late August. TAP Portugal partner flights are not showing up on United for award or even cash purchase so far and usually they are by this time, I know from booking in years past. I know TAP has announced a major expansion of US origination cities. Does anyone know if something changing with their United alliance?
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Old Jan 4, 19, 12:30 pm
  #36  
 
Join Date: Jan 2019
Programs: ual
Posts: 1
unable to book TAP using UAL miles

I can book my flight within Portugal using $$$ but not using UAL miles, despite choosing any date at all. A call to United resulted in their statement that there is a problem with coordination of TAP and UAL computers documented since Dec 7, 2018, unresolved as of yesterday, However, my son has booked this same flight way back in September to take place the same month I want to book (May 2019). Is his already ticketed and confirmed reservation still valid???
Any info on his booking or my inability to make my booking will be much appreciated!
Thanks.
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Old Jan 4, 19, 6:42 pm
  #37  
 
Join Date: Jun 2010
Posts: 1,980
Anybody else having trouble finding TAP award flights on the United website?
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Old Jan 4, 19, 8:18 pm
  #38  
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Join Date: Aug 2005
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Originally Posted by krdirect View Post
Is his already ticketed and confirmed reservation still valid???
but of course it is ...
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Old Jan 4, 19, 9:57 pm
  #39  
 
Join Date: May 2016
Location: SFO
Programs: UA 1k
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Originally Posted by Tizzette View Post
Anybody else having trouble finding TAP award flights on the United website?
Yup... It has been broken for a while, I just sent another e-mail to the 1kvoice as it is quite annoying, I fly a lot to LIS and not having the TP award inventory removes a lot of the options into there...
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Old Jan 4, 19, 10:12 pm
  #40  
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Originally Posted by Tizzette View Post
Anybody else having trouble finding TAP award flights on the United website?
when TP announces SFO service, I ran to grab an award in C. It was available on their site. But the United website would not show it. I called United and they shared the info from above that the system has been broken.

I thought about purchasing the relatively low one-way business-class fare for about $1500, but I decided to wait it out.

now, the lower business class is sold out and it is about $2200. Its also not available as an award on the tap website
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Old Jan 4, 19, 10:15 pm
  #41  
 
Join Date: May 2016
Location: SFO
Programs: UA 1k
Posts: 232
Originally Posted by zrs70 View Post


when TP announces SFO service, I ran to grab an award in C. It was available on their site. But the United website would not show it. I called United and they shared the info from above that the system has been broken.

I thought about purchasing the relatively low one-way business-class fare for about $1500, but I decided to wait it out.

now, the lower business class is sold out and it is about $2200. Its also not available as an award on the tap website
I actually managed to grab some seats on that non-stop but took some work to force it through, it ticketed successfully on 016 and reservation looks clear on TP website too, i even chose seats, but it took a ton of tries until it stuck.
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Old Jan 5, 19, 12:58 pm
  #42  
 
Join Date: Mar 2011
Location: Fort Worth, TX
Programs: UA 1K 2MM, Marriott Gold
Posts: 2,142
Writing this from Lisbon now.
I went through hell in mid-November trying to buy a ticket using GPUs to somewhere in Europe and connecting to Lisbon. Was on for hours with UA trying to fix this with 3 different tickets purchased and then cancelled because TP would not confirm the segments. I can’t remember all the details other than the final supervisor I spoke to just said “TAP is not playing nice”
Finally I gave up and ended flying via MUC/FRA to connect with LH.
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Old Jan 5, 19, 3:59 pm
  #43  
 
Join Date: Feb 2017
Programs: United GS; AA EXP; Marriott Ambassador
Posts: 154
Wow... had a similar issue before with TP and moved on. Now I know why...
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Old Jan 9, 19, 1:43 pm
  #44  
 
Join Date: Apr 2005
Posts: 105
I am having the same problem now

Hi All,

I know this thread is slightly stale but I am seeing the same problem. TAP has plenty of availability in J in September from EWR to LIS, and I can see that availability with other carriers - Aeroplan, Avianca as well as Expert Flyer, but nothing on United.

Has anyone tried calling to get United to check with TAP and book?
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Old Jan 9, 19, 4:47 pm
  #45  
 
Join Date: May 2016
Location: SFO
Programs: UA 1k
Posts: 232
I got confirmation from 1kvoice that they were having some "technical" problems (that they blamed on TP), and that they pulled all TP award availability from the UA system. Quite frustrating... I actually do think this could be UA not wanting as many redemptions happening on TP as they'd have to pay TP for it, vs. charging ridiculous standard award prices on their own metal.

Haven't tried booking over the phone this time, but a few months ago I did have a Rep who when I pressed them said they were able to see it on "compass" or something along those lines, but not on their other system. Wasn't able to book in the end though.
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