Refuse an Upgrade?
Jun 14, 2022, 3:49 pm
#46
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
That display is not to be trusted. You're not supposed to have jumped up, and there's a good chance you didn't. 
Sadly, for three-class planes, it seems that the list doesn't match what the computer actually does.
It'd be nice if the agent had called you up to let you know that the only available seat was an aisle and asked if you wanted it. Unfortunately, not all agents will do that, as you discovered.
Sadly, for three-class planes, it seems that the list doesn't match what the computer actually does.It'd be nice if the agent had called you up to let you know that the only available seat was an aisle and asked if you wanted it. Unfortunately, not all agents will do that, as you discovered.
The only available upgrade was a MIDDLE seat not even aisle.
Sep 29, 2022, 8:34 am
#47
Join Date: Jul 2001
Posts: 2,925
I have a TATL itinerary tomorrow. First segment is domestic and I’m #1 on the upgrade list with 2 bulkhead seats not assigned. Currently have an exit row seat which I much prefer over a bulkhead. I’m #3 on the TATL upgrade list with 8 seats unassigned. I called yesterday and asked an agent to remove the CPU request for the domestic leg, which she said she did. I’m still showing as #1 on the domestic upgrade list with the CPU request in place.
Should I call and request it be removed again? I still have about 28 hours before my 1st leg, but I don’t want to do anything that might impact the other upgrade requests.
Should I call and request it be removed again? I still have about 28 hours before my 1st leg, but I don’t want to do anything that might impact the other upgrade requests.
Sep 29, 2022, 10:40 am
#49
Join Date: Jul 2001
Posts: 2,925
Thanks, I thought so. However, after 3 calls trying to accomplish this, I’m giving up.
Call #1 yesterday, resulted in no change.
Call #2, 10 minutes ago, the agent removed me from the domestic segment AND the TATL segments. I emphasized several times that I only wanted to be removed from the domestic segment upgrade list. She confirmed that was what she did.
Call #3 , 5 minutes ago, I explained the whole situation to the 3rd agent and she got me reinstated to the TATL segment. But, now I’m also back on the domestic segment list!!!
I’m afraid to try again because who knows what would happen next. 🤷♂️
Call #1 yesterday, resulted in no change.
Call #2, 10 minutes ago, the agent removed me from the domestic segment AND the TATL segments. I emphasized several times that I only wanted to be removed from the domestic segment upgrade list. She confirmed that was what she did.
Call #3 , 5 minutes ago, I explained the whole situation to the 3rd agent and she got me reinstated to the TATL segment. But, now I’m also back on the domestic segment list!!!
I’m afraid to try again because who knows what would happen next. 🤷♂️
Sep 29, 2022, 10:47 am
#50
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
Sep 29, 2022, 10:56 am
#51
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,516
I have a TATL itinerary tomorrow. First segment is domestic and I’m #1 on the upgrade list with 2 bulkhead seats not assigned. Currently have an exit row seat which I much prefer over a bulkhead. I’m #3 on the TATL upgrade list with 8 seats unassigned. I called yesterday and asked an agent to remove the CPU request for the domestic leg, which she said she did. I’m still showing as #1 on the domestic upgrade list with the CPU request in place.
Should I call and request it be removed again? I still have about 28 hours before my 1st leg, but I don’t want to do anything that might impact the other upgrade requests.
Should I call and request it be removed again? I still have about 28 hours before my 1st leg, but I don’t want to do anything that might impact the other upgrade requests.
Sep 29, 2022, 10:56 am
#52
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,027
FT United forum has a few FAs and pilots who are occasional posters. It would be nice if an experienced phone agent was a regular contributor to add knowledge in these cases. Someone who could actually explain the process so we can explain it to a less experienced agent - agents probably don’t get too many requests to be removed from CPU list. I definitely have had success in being removed from CPU consideration for a particular segment while being left in place for another.
I may be strange, but I have zero interest in a CPU from a E+ window seat to a single-aisle F seat on a red eye Hawaii to West Coast. I can lean against the window to sleep better in E than in F on narrow-bodies. So yeah, CPU me LAX-LAS, but no thanks for that redeye HNL-LAX CPU
I may be strange, but I have zero interest in a CPU from a E+ window seat to a single-aisle F seat on a red eye Hawaii to West Coast. I can lean against the window to sleep better in E than in F on narrow-bodies. So yeah, CPU me LAX-LAS, but no thanks for that redeye HNL-LAX CPU
Last edited by IAH-OIL-TRASH; Sep 29, 2022 at 11:14 am
Sep 29, 2022, 3:52 pm
#53
Join Date: Jul 2001
Posts: 2,925
