Glass found in the ice cream, so no sundaes in Business. [Some Back: 2 June 2017]
May 14, 2017, 5:15 pm
#106
Join Date: May 2008
Programs: UA/CO GS, PP, MM
Posts: 360
It seems everyone constantly complains about how hard the ice cream is when served. Common folks, this is so childish. Just let it sit a few moments; I'm sure you are all aware it's kept that solid by dry ice. If the F/A'S took them out early and they started to melt you'd complain about that too.
May 14, 2017, 6:38 pm
#107
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,034
I think most people aren't complaining solely about the quality but the fact that UA has said nothing official about it. They need to realize that the less communicative they are, the more their advertising about Polaris comes off as BS / false advertising. It's really infuriating. I also would have thought that UA Insider would have chimed in about this by now.
May 14, 2017, 8:46 pm
#108
Join Date: May 2013
Posts: 3,361
I think most people aren't complaining solely about the quality but the fact that UA has said nothing official about it. They need to realize that the less communicative they are, the more their advertising about Polaris comes off as BS / false advertising. It's really infuriating. I also would have thought that UA Insider would have chimed in about this by now.
May 14, 2017, 9:19 pm
#110
Join Date: Jul 2005
Location: NYC
Programs: Marriott Platinum Elite, National Executive, United Gold
Posts: 1,181
Yes, but the sundaes are not promoted as part of the broader Polaris marketing strategy, and also more importantly, the menu clearly states that menu options may not necessarily be available ("we apologize if your first choice may is not available").
May 14, 2017, 9:49 pm
#111
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,981
Nice try. Entrees only.
May 15, 2017, 12:08 am
#112
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,845
Have you actually had the mango flavored hockey puck? It sounds like you haven't. Its literally like a solid block of mango flavored ice. Its not a case of "letting it sit for a few moments" as it is literally frozen solid. Yes i'm aware its kept cool by dry ice and it is literally that cold and solid.
after finally being removed from the breakfast menu (egg and hockey puck)
its now in the dessert!-this guy cannot be killed..!
where will he pop up next?
May 15, 2017, 4:59 am
#113
Join Date: Jul 2005
Location: NYC
Programs: Marriott Platinum Elite, National Executive, United Gold
Posts: 1,181
May 15, 2017, 6:31 am
#115
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,295
Customers seated in United Polaris business class will enjoy a five-course meal. Menus feature a chilled appetizer, salad, a choice of entree, a cheese course and a selection of desserts including our signature ice cream sundae.
I don't see any "subject to availability" text but even if it were there, its still a promotion.
I didn't get ice cream or sorbet on SEA-IAD last week. There, the site just gives a sample menu so I cut them a little slack on that.
Last edited by eng3; May 15, 2017 at 7:09 am
May 15, 2017, 7:15 am
#116
Join Date: May 2008
Programs: UA/CO GS, PP, MM
Posts: 360
Bingo. It's listed on the menu as their "signature sundae" and there is no text about subject to availability, nor has availability ever been a problem in the past. The first several times I got the mango hockey puck I was really PO'd as I was anticipating the sundae. I believe an unwitting flight attendant or two may have caught the brunt of that disappointment, sorry to say. Finally I came here and realized there was a reason. Didn't make it any better but now I know to keep my (sundae) expectations in check.
May 15, 2017, 8:43 am
#117
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Join Date: Sep 2002
Location: LAX/TPE
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The sundae is a signature feature of Business on Continental long before the merger, and I believe United had this as part of its catering program as well.
What I find incredulous, is UA catering still cannot source vanilla ice cream from another vendor until the current vendor's supply can be confirmed safe? How many weeks has this been going on now?
We're talking about buying frozen vanilla ice cream, this isn't plutonium.
What I find incredulous, is UA catering still cannot source vanilla ice cream from another vendor until the current vendor's supply can be confirmed safe? How many weeks has this been going on now?
We're talking about buying frozen vanilla ice cream, this isn't plutonium.
May 15, 2017, 8:47 am
#118
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Join Date: Jul 2010
Programs: AA
Posts: 14,769
The sundae is a signature feature of Business on Continental long before the merger, and I believe United had this as part of its catering program as well.
What I find incredulous, is UA catering still cannot source vanilla ice cream from another vendor until the current vendor's supply can be confirmed safe? How many weeks has this been going on now?
We're talking about buying frozen vanilla ice cream, this isn't plutonium.
What I find incredulous, is UA catering still cannot source vanilla ice cream from another vendor until the current vendor's supply can be confirmed safe? How many weeks has this been going on now?
We're talking about buying frozen vanilla ice cream, this isn't plutonium.
Also to those saying who cares, obviously more than a few people as we are up to over 100 posts about an ice cream sundae.
May 15, 2017, 8:50 am
#119
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I thought the issue was the actual sundae bowls cracking, not the ice cream itself. Either way, I can't believe they haven't yet found a solution to this.
Also to those saying who cares, obviously more than a few people as we are up to over 100 posts about an ice cream sundae.
Also to those saying who cares, obviously more than a few people as we are up to over 100 posts about an ice cream sundae.
Unacceptable.
May 15, 2017, 8:59 am
#120
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
In the last month, have taken 2 transcon flights in FC and the Mango Sorbet that they serve is pretty bad. Has a distinct bitter aftertaste. Wonder if it is because of the age or the excess freezing.