Glass found in the ice cream, so no sundaes in Business. [Some Back: 2 June 2017]
Apr 16, 2017, 5:35 am
#1
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Glass found in the ice cream, so no sundaes in Business. [Some Back: 2 June 2017]
Just finished an AMS-ORD trip in Polaris Business and was told that the sundaes are temporarily not available due to glass breakage issues with the serving globes. According to our flight attendant, the new globe serving bowls were cracking and left shards of glass in the ice cream therefore the sundae sevice was removed. In its place however was the economy class ice cream in paper cups with no toppings. Anyone else experiment this?
Apr 16, 2017, 7:23 am
#2
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ther dessert items being served.
Apr 16, 2017, 12:11 pm
#3
Join Date: Nov 2008
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Just finished an AMS-ORD trip in Polaris Business and was told that the sundaes are temporarily not available due to glass breakage issues with the serving globes. According to our flight attendant, the new globe serving bowls were cracking and left shards of glass in the ice cream therefore the sundae sevice was removed. In its place however was the economy class ice cream in paper cups with no toppings. Anyone else experiment this?
Apr 18, 2017, 5:20 am
#4
Join Date: Dec 2008
Posts: 449
We found glass in the ice cream, so no sundaes in business class until we fix this.
Was on United 33 NRT-LAX, 4/17 in Business Class (won't call it Polaris until they actually have Polaris seats in the cabin).
Flight was fine, service was extra-nice. But sadly they did not serve ice-cream sundaes, as they have for many years on this route. Instead they served vanilla ice-cream from pre-packaged cups (some Japanese brand, don't remember the name), and no toppings to go with it. Also offered a group of delicious petite-fours (both Japanese and Western Style) as well.
When I inquired with the FA why the Ice Cream Sundae's were not being served, she said that they discovered glass in one of the Vanilla Ice Cream Containers, and not wanting to risk anything, they discontinued serving it until they had assurances it was safe again to serve.
Anybody else experience this?
Flight was fine, service was extra-nice. But sadly they did not serve ice-cream sundaes, as they have for many years on this route. Instead they served vanilla ice-cream from pre-packaged cups (some Japanese brand, don't remember the name), and no toppings to go with it. Also offered a group of delicious petite-fours (both Japanese and Western Style) as well.
When I inquired with the FA why the Ice Cream Sundae's were not being served, she said that they discovered glass in one of the Vanilla Ice Cream Containers, and not wanting to risk anything, they discontinued serving it until they had assurances it was safe again to serve.
Anybody else experience this?
Apr 18, 2017, 5:29 am
#5
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There have been multiple reports in the Let's Eat and Polaris threads. Sundae service has been pulled from all flights until issue resolved 
Apr 18, 2017, 5:53 am
#6
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If they're serving pre-packaged ice cream, I don't see why they couldn't continue doing the sundae service in compostable cardboard bowls. Wouldn't that be preferable?
Apr 18, 2017, 5:57 am
#7
Join Date: Dec 2008
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I'm not sure the if glass was from the bowl, but from the ice cream itself. The FA made it sound like the problem was from the Ice Cream maker. I could have been mistaken though.
Apr 18, 2017, 6:04 am
#8
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I had heard that the new ice cream bowls were cracking, likely due to the extreme cold involved. The ice cream UA served in the past was pre-portioned int
glass bowls and then kept cool with dry ice. The new bowls were not as heavy as the old ones. Between the extreme cold and the bouncing around during the trip from the catering facility to the plane there is plenty of opportunity for bumps and bounces - and therefore breakage.
glass bowls and then kept cool with dry ice. The new bowls were not as heavy as the old ones. Between the extreme cold and the bouncing around during the trip from the catering facility to the plane there is plenty of opportunity for bumps and bounces - and therefore breakage.
Apr 18, 2017, 6:45 am
#9
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I figured it was only a matter of time until they would run into an issue with the bowls. The design was awesome, but I'm sure after repeated use, washing, packing, transport, etc, they would be prone to some sort of breakage. Hopefully they will come up with some solution that isn't just the standard boring sundae bowls; incidentally those sundae bowls came about because they were using the standard BusinessFirst glasses which were breaking because of the same issue.
Apr 18, 2017, 6:50 am
#10
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Damn, flying J for the first time 2 weeks from today and was looking forward to the sundae the most.
Okay, not really, I'm more looking forward to the lie-flat bed and legroom, but the sundae was nice too
Okay, not really, I'm more looking forward to the lie-flat bed and legroom, but the sundae was nice too
Apr 18, 2017, 7:00 am
#11
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Far better to be safe rather than sorry.
Apr 18, 2017, 8:48 am
#12
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Was on United 33 NRT-LAX, 4/17 in Business Class (won't call it Polaris until they actually have Polaris seats in the cabin).
Flight was fine, service was extra-nice. But sadly they did not serve ice-cream sundaes, as they have for many years on this route. Instead they served vanilla ice-cream from pre-packaged cups (some Japanese brand, don't remember the name), and no toppings to go with it. Also offered a group of delicious petite-fours (both Japanese and Western Style) as well.
When I inquired with the FA why the Ice Cream Sundae's were not being served, she said that they discovered glass in one of the Vanilla Ice Cream Containers, and not wanting to risk anything, they discontinued serving it until they had assurances it was safe again to serve.
Anybody else experience this?
Flight was fine, service was extra-nice. But sadly they did not serve ice-cream sundaes, as they have for many years on this route. Instead they served vanilla ice-cream from pre-packaged cups (some Japanese brand, don't remember the name), and no toppings to go with it. Also offered a group of delicious petite-fours (both Japanese and Western Style) as well.
When I inquired with the FA why the Ice Cream Sundae's were not being served, she said that they discovered glass in one of the Vanilla Ice Cream Containers, and not wanting to risk anything, they discontinued serving it until they had assurances it was safe again to serve.
Anybody else experience this?
Apr 18, 2017, 8:50 am
#13
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Oh wow my GF is going to be bummed on Friday. The sundae is the only UA food she likes.
Apr 18, 2017, 8:50 am
#14
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I figured it was only a matter of time until they would run into an issue with the bowls. The design was awesome, but I'm sure after repeated use, washing, packing, transport, etc, they would be prone to some sort of breakage. Hopefully they will come up with some solution that isn't just the standard boring sundae bowls; incidentally those sundae bowls came about because they were using the standard BusinessFirst glasses which were breaking because of the same issue.
Apr 18, 2017, 8:53 am
#15
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It seems like it should be possible to transport/store the ice cream in single-serving disposable packaging and stock bowls the same way other glassware is done. I imagine that is a bit more prep-intensive for the FA's, though.