Wow, after reading many of the posts... (UA pilot post)
Apr 18, 2017, 1:34 am
#76
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I am sure there are some good, hard working and decent folks working at UA who are nothing like the sort of people we have heard about who handle passengers but this smug attitude/sarcastic attitude of this pilot was an eye opener.
Now we know some of their pilots are also the same.
Apr 18, 2017, 4:11 am
#77
Moderator: Midwest, Las Vegas & Dining Buzz
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Perhaps the OP would be happier flying for Fedex or UPS? They have the wrong attitude for a passenger airline - and based on the email Oscar just blasted out to the FF community, some soul searching to do if they wish to continue in the passenger airline business.
That post smacks of the same attitude illustrated in the article I posted in a different thread. It seems the employees are going to double down on the wrong attitude and the conflict is just going to ramp up in the future.
You think people are angry? You're damn right they are! The problem is you don't seem to understand or comprehend why.
That post smacks of the same attitude illustrated in the article I posted in a different thread. It seems the employees are going to double down on the wrong attitude and the conflict is just going to ramp up in the future.
You think people are angry? You're damn right they are! The problem is you don't seem to understand or comprehend why.
I honestly found some of his comments very arrogant to be honest which maybe reflects on the problem within the work community at UA.
I am sure there are some good, hard working and decent folks working at UA who are nothing like the sort of people we have heard about who handle passengers but this smug attitude/sarcastic attitude of this pilot was an eye opener.
Now we know some of their pilots are also the same.
I am sure there are some good, hard working and decent folks working at UA who are nothing like the sort of people we have heard about who handle passengers but this smug attitude/sarcastic attitude of this pilot was an eye opener.
Now we know some of their pilots are also the same.
Apr 18, 2017, 4:55 am
#78
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,604
Fortunately, we have other UA pilots and crew that participate here without making unfair generalizations about people here, most who are thankful for the professionalism of UA employees. ^^ to them.
Apr 18, 2017, 5:13 am
#79
Join Date: Oct 2002
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Originally Posted by 757FO
I would argue, safety is the most critical thing, and the most important thing to be excellent at.
Apr 18, 2017, 5:16 am
#80
Join Date: Apr 2005
Location: ATL
Posts: 802
It's sad that you usually can get better customer facing employees at some minimum wage jobs than at certain airlines. I read one of the posts on United where the poster said that he was satisfied with 75% of the United staff. As someone who has hired over 2,000 customer facing employees in my privately owned business, I can tell you without hesitation that I would be MORTIFIED if I had a 75% customer perceived satisfaction rate of my employees.
Apr 18, 2017, 5:33 am
#81
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Mind you it does remind me of the old but gold joke:
Q: What's the difference between a commercial pilot and God?
A: God doesn't think he is a commercial pilot.
Q: What's the difference between a commercial pilot and God?
A: God doesn't think he is a commercial pilot.
Apr 18, 2017, 5:56 am
#82
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Well stated OP. Sadly too many people forget they are catapulting through the air at easily 600 miles an hour 30-40k feet in the air, getting to somewhere in a fraction of the time it would take to drive. We live in a society for a reasonable cost you can wake up and be on the entire other side of the US in 6 hours or less (depending on where you are at).
I get it, things can be improved, at times airlines mess up, but the industry is scrutinized by the general public far more than it should be. Go take a train or car, and you most likely won't be where you're going anywhere close to the same time.
Yet it seems all people want to do is complain about weather, maintenance, etc. Things can be better sure, but it's taken for granted for sure.
Apr 18, 2017, 6:03 am
#83
Join Date: Apr 2006
Location: Poland
Posts: 869
Maybe it's just me, but I think this could be a great marketing angle for one of the competing airlines. Create a new FT account with an arrogant, rude pilot and go on a rant calling some of it's most loyal customers brats. It's always possible that he's real of course, but I think it's also possible that someone was hoping these rants would go viral and cause more negative publicity for UA.
Apr 18, 2017, 6:33 am
#84
Join Date: Oct 2002
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Maybe it's just me, but I think this could be a great marketing angle for one of the competing airlines. Create a new FT account with an arrogant, rude pilot and go on a rant calling some of it's most loyal customers brats. It's always possible that he's real of course, but I think it's also possible that someone was hoping these rants would go viral and cause more negative publicity for UA.
Apr 18, 2017, 6:45 am
#86
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I sometimes browse the forums over at https://www.airlinepilotforums.com/ and find that pilots can often come across the same way. Always complaining about their contracts and the airlines they work for. You'd think they have the worst jobs in the world after spending some time there.
Apr 18, 2017, 6:52 am
#87
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I'm going to close this. I doubt there's anything new or more left to be said.
l'etoile
UA moderator
l'etoile
UA moderator