Flight status upgrade tab greyed out in app - no elites in Y?
Nov 26, 2016, 10:35 am
#1
Original Poster
Join Date: Dec 2007
Posts: 844
Flight status upgrade tab greyed out in app - no elites in Y?
As the thread title says, the upgrade list is greyed out for UA5768 BDL-ORD today (November 26). Does this mean there is nobody on the upgrade list?
Y is full (according to the standby tab), with just a couple of unassigned seats in Y+.
Y is full (according to the standby tab), with just a couple of unassigned seats in Y+.
Nov 26, 2016, 10:40 am
#2
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I usually see that when the plane has no F like a CRJ200. What kind of plane is it?
Nov 26, 2016, 10:46 am
#3
Join Date: Feb 2003
Location: San Francisco, CA, USA
Programs: UA 1K (2MM), Marriott Lifetime Titanium (UGH), Uber Diamond
Posts: 750
Nov 26, 2016, 11:25 am
#5
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,696
That's normal for the E17x flights, it's been broken for more than a year.
IIRC they provide full tails instead of ship numbers, which UA's amazing IT platform can't entirely cope with.
It does NOT mean there are no elites in Y.
IIRC they provide full tails instead of ship numbers, which UA's amazing IT platform can't entirely cope with.
It does NOT mean there are no elites in Y.
Nov 26, 2016, 2:46 pm
#7
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,853
Yes, I looked on the APP the other day for a friend whom was traveling on an E175 to see where he was on the UG List. It was greyed out as well, but in fact he did get the UG at the gate.. Safe travels..
Nov 26, 2016, 3:21 pm
#8
Original Poster
Join Date: Dec 2007
Posts: 844
This is the first time I've noticed this on Embraer flights, and I've flown on a few this year (both 170s and 175s), so if it was always like that, I would have noticed before now.
In fact, checking the app for the plane's previous flight shows an upgrade list. So, it can't be because of the reg number vs. tail number issue as speculated.
In fact, checking the app for the plane's previous flight shows an upgrade list. So, it can't be because of the reg number vs. tail number issue as speculated.
Last edited by rmadisonwi; Nov 26, 2016 at 6:23 pm
Nov 26, 2016, 4:08 pm
#9
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,184
As others have said it comes and goes with UAEX flights and seems to be hit or miss on different flight on the same day -- it seems that at some level in the back end the assumption is made that Express == No Upgrade. (Or maybe it's based on flight number range...honestly I haven't paid close enough attention)
The reg number vs. tail number has been blamed for a number of things but based on my own observations I think it's a red herring in every case (and especially this one based on the sporadic nature of it vs. the very consistent reg number use over the past year+)
The reg number vs. tail number has been blamed for a number of things but based on my own observations I think it's a red herring in every case (and especially this one based on the sporadic nature of it vs. the very consistent reg number use over the past year+)
Nov 26, 2016, 10:40 pm
#10
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,163
As others have said, nothing new for some aircraft types.
If you want to view the list, go to the mobile website (mobile.united.com), lookup the flight, and then modify the URL and change the word(s) right before the question mark (It'll be something like FlightDetails) to "UpgradeList".
If you want to view the list, go to the mobile website (mobile.united.com), lookup the flight, and then modify the URL and change the word(s) right before the question mark (It'll be something like FlightDetails) to "UpgradeList".
Nov 28, 2016, 8:18 am
#11
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,676
I'm a mostly domestic segment guy, and as such I have had maybe 30 segments this year on the 175. This morning's flight is the first time I've seen the upgrade tab not available. I had seen that before in the early days of the Q400's, when some had first and some didn't, but this is a first for me on the 175.