United Domestic First Class Experience Survey
Nov 18, 2016, 4:02 pm
#16
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Nov 18, 2016, 5:15 pm
#17
Original Poster
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
When I flew Turkish in J last year, internet is free for J class and all you needed was your seat number and last name and it logged you in. I'm sure United could implement some combination of assigned seat number and name or MP number.
Nov 18, 2016, 7:15 pm
#18
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
I got the same survey, marked things like premium security and check-in very low since I get those anyway with pre-check and status but emphasized the basic wifi and storage space since overheads fill up so quickly on some planes.
Nov 18, 2016, 8:16 pm
#19
Join Date: Jan 2011
Programs: AC E
Posts: 35
Lounge Access
I recently flew a long domestic on a PAID BUSINESS ticket, and learned that this would not get me into the United Lounge.
A couple months earlier I had learned that my Star Alliance Gold would not get me in either.
I did not get a survey. I personally think that a PAID business class ticket should get one into the airline lounge. I suppose an upgrade is earned so that should also, but really...
A couple months earlier I had learned that my Star Alliance Gold would not get me in either.
I did not get a survey. I personally think that a PAID business class ticket should get one into the airline lounge. I suppose an upgrade is earned so that should also, but really...
Nov 18, 2016, 8:30 pm
#20
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
What made it hard to fill out was that a number of the benefits are already included as elite benefits (e.g., Priority Boarding, Priority Security, Free Checked Bag) and it wasn't at all clear as to whether any of the benefits would be incremental to what we already get through status.
Nov 18, 2016, 8:48 pm
#21
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
I think MP signin is the way to go. You don't say F passengers get free wifi; instead, you say MileagePlus members seated in F get free basic wifi. Problem solved - if you're not a MP member, you don't get the wifi access.
Alternatively, they could put some access code cards (ala the old RCC ones) in the inflight bag for FAs to hand out to non-MP members. That seems cumbersome though.
Nov 18, 2016, 8:52 pm
#22
Join Date: Jan 2014
Location: ORD
Programs: UA 1k, SPG Plat 100
Posts: 619
I recently flew a long domestic on a PAID BUSINESS ticket, and learned that this would not get me into the United Lounge.
A couple months earlier I had learned that my Star Alliance Gold would not get me in either.
I did not get a survey. I personally think that a PAID business class ticket should get one into the airline lounge. I suppose an upgrade is earned so that should also, but really...
A couple months earlier I had learned that my Star Alliance Gold would not get me in either.
I did not get a survey. I personally think that a PAID business class ticket should get one into the airline lounge. I suppose an upgrade is earned so that should also, but really...
*G should get you access to any *G lounge (of which I believe all vanilla UCs are), assuming it's not MP that gave you *G.
Nov 18, 2016, 9:15 pm
#23
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Got it. Took it.
As others have said, I did not value Priority Boarding and Checked Bags at all, since I have those anyway. In the context of the questions, considering what I would value in an F cabin ticket, other items consistently would take priority (for MY purchasing decisions)
As others have said, I did not value Priority Boarding and Checked Bags at all, since I have those anyway. In the context of the questions, considering what I would value in an F cabin ticket, other items consistently would take priority (for MY purchasing decisions)
Nov 18, 2016, 9:34 pm
#24
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
Received the same survey and filled it out this evening.
I don't really value the Priority Check-in on domestic itineraries as I usually check-in using the app (and for the most part, don't check bags). I am currently a 1K but if I lost status and was still purchasing F tickets, I'd value Priority Boarding.
Complimentary WiFi would be nice. Consistent entertainment options would be great as well.
I don't really value the Priority Check-in on domestic itineraries as I usually check-in using the app (and for the most part, don't check bags). I am currently a 1K but if I lost status and was still purchasing F tickets, I'd value Priority Boarding.
Complimentary WiFi would be nice. Consistent entertainment options would be great as well.
Nov 19, 2016, 7:05 am
#26
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I think I put the free basic wifi fairly high up based on the number of times I picked it. The bits on priority boarding could have been better-written; I'd be all for boarding F ahead of Group 1, for example, but the option was always stuff like "priority boarding" with no detail.
Likewise, what the heck was all the "free checked bag" stuff about? F already gets that. Are they actually considering taking that away except as a credit card & elite benefit? Talk about nickel and diming...
The premier check in was just weird. I never check a bag for a domestic flight, and even then I would probably check in online and just drop my bag. That was my lowest mark every time.
I have to say, surveys like this worry me. While there have been a few exceptions, I'm concerned about take aways. Wifi was the only real possible add, anything else surveyed would probably result in a take away.
Nov 20, 2016, 5:07 am
#29
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
They do set expectations - "Because you have flown in United FirstŪ in the past, we'd like to hear your thoughts about our premium service. Please take this 15-minute survey to share your feedback."
Nov 20, 2016, 6:50 am
#30
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
I initially looked at the length and passed. After seeing the comments here (and sitting home with time to expend) I filled it out. First thoughts, they have their work cut out for them. With reviews coming from no status, status, infrequent flyers, road warriors, ect. I did find the one you like / dislike difficult. As a 1K MM'er and have membership to the UC most of these questions were moot. I mean how do you rank desirability amenities that you already have? That said I have completed it and I hope that UA management under Oscar continues to improve service. On the question (paraphrased)what will a new product do to your purchasing manner? I specifically rerouted a trip in December to tryout the Polaris product.