United Domestic First Class Experience Survey
Nov 18, 2016, 2:34 pm
#1
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United Domestic First Class Experience Survey
Just got and finished the United First experience survey. Anyone else get one of those yet? Many of the questions that were asked regarding priority boarding, free lounge access, free basic internet, pre ordering of meals hopefully makes it into their their "to do" improvement list!
Last edited by WineCountryUA; Nov 18, 2016 at 2:40 pm Reason: title updated per OP request
Nov 18, 2016, 2:47 pm
#4
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Nov 18, 2016, 2:51 pm
#5
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I also completed it. Very long, but one of those which threw various combinations of binary "pick one you like and one you don't" from multiple options, which then repeated in different combinations screen after screen.
Nov 18, 2016, 3:14 pm
#6
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Nothing really that revealing in there as to their thinking for future products or features.
Nov 18, 2016, 3:17 pm
#7
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Nov 18, 2016, 3:22 pm
#8
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What made it hard to fill out was that a number of the benefits are already included as elite benefits (e.g., Priority Boarding, Priority Security, Free Checked Bag) and it wasn't at all clear as to whether any of the benefits would be incremental to what we already get through status.
Nov 18, 2016, 3:31 pm
#10
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Took forever, very repetitive.
Yes this gave me trouble too.
What made it hard to fill out was that a number of the benefits are already included as elite benefits (e.g., Priority Boarding, Priority Security, Free Checked Bag) and it wasn't at all clear as to whether any of the benefits would be incremental to what we already get through status.
Nov 18, 2016, 3:31 pm
#11
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Nov 18, 2016, 3:41 pm
#12
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What made it hard to fill out was that a number of the benefits are already included as elite benefits (e.g., Priority Boarding, Priority Security, Free Checked Bag) and it wasn't at all clear as to whether any of the benefits would be incremental to what we already get through status.
Nov 18, 2016, 3:47 pm
#13
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Nov 18, 2016, 3:55 pm
#14
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I said MP members, not Premiers. Don't think it's completely unreasonable to ask pax to sign up for MP to get free wifi in F. Yes, perhaps a little gimmicky, but it seems like a win for UA and not an unreasonable burden.
Alternatively just sign in with PNR.
Alternatively just sign in with PNR.
Nov 18, 2016, 4:02 pm
#15
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Yes, I did one of these surveys a week or two ago. They seemed to be trying out a bunch of different options to go with F purchases.
I think I put the free basic wifi fairly high up based on the number of times I picked it. The bits on priority boarding could have been better-written; I'd be all for boarding F ahead of Group 1, for example, but the option was always stuff like "priority boarding" with no detail.
Likewise, what the heck was all the "free checked bag" stuff about? F already gets that. Are they actually considering taking that away except as a credit card & elite benefit? Talk about nickel and diming...
I think I put the free basic wifi fairly high up based on the number of times I picked it. The bits on priority boarding could have been better-written; I'd be all for boarding F ahead of Group 1, for example, but the option was always stuff like "priority boarding" with no detail.
Likewise, what the heck was all the "free checked bag" stuff about? F already gets that. Are they actually considering taking that away except as a credit card & elite benefit? Talk about nickel and diming...
