Can FA be too clown-ish and cheerful?
Sep 8, 2016, 7:17 pm
#31
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,273
As others have said, cheerful beats grumpy. Having said that, I am not a fan of announcements over the PA giving anything other than the necessary information. The best FA for me is the one that goes through exactly what needs to be said, as quickly as possible, without breaks in the announcement (e.g., turning the PA off and on multiple times during an announcement). I almost exclusively fly long-haul and if I am watching a movie, I like my interruptions as short and infrequent as possible.
Sep 8, 2016, 7:26 pm
#32
Join Date: Sep 2010
Posts: 270
this.
u can be grumpy
u can be happy
just be professional
but i'm also the guy who prefers if the lounge agents NOT greet me with a robust "HELLO AND THANK YOU FOR YOUR PATRONAGE..." with a big ol' smile and eye contact...but i get that in this board some people need that affirmation for their spend.
u can be grumpy
u can be happy
just be professional
but i'm also the guy who prefers if the lounge agents NOT greet me with a robust "HELLO AND THANK YOU FOR YOUR PATRONAGE..." with a big ol' smile and eye contact...but i get that in this board some people need that affirmation for their spend.
Sep 9, 2016, 12:06 pm
#33
Join Date: Dec 2004
Location: SEA
Programs: Million Miles achieved | 2017 Delta Platinum, United NADA, Global Entry, PreCheck, NEXUS
Posts: 1,295
Like it or not, the FA is in a service role, at least when serving. A key part to that is "reading" the customer. For some people, the flight is a chance to zone out. Others want to chat. Yet others want to work. To each his own.
No different than a restaurant. A good server gets it that a person who wants their food and to be left alone ought to be left alone.
No different than a restaurant. A good server gets it that a person who wants their food and to be left alone ought to be left alone.
Sep 9, 2016, 4:43 pm
#35
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,597
Just one add. I've experienced a flight where a "clowning" FA resulted in slow service, as he was actually spending too much time joking with each customer.
As others have said, as long as it's professional and doesn't get in the way of the job, I don't mind it at all.
As others have said, as long as it's professional and doesn't get in the way of the job, I don't mind it at all.