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Updates to UA MP Multi-City Award Travel & Award Fee Changes (Post Oct 2016){Archive}

Updates to UA MP Multi-City Award Travel & Award Fee Changes (Post Oct 2016){Archive}

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Old Feb 4, 19, 4:25 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
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United's Announcement and FAQ

Kacee's Interpretation

Main Impact Since October 6
  • Fee Changes such as platinum members are subject to various award fees
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
  • Singapore Airlines segments are priced separately (add-ons)

Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
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Old Aug 3, 16, 6:59 pm
  #166  
 
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
Originally Posted by Kacee View Post
Wow that e-mail describing the program devaluation as a "user friendly" "enhancement" is offensive.

Send your thank you notes to DOJ.
The accountants spend all their time trying to figure out how to produce another dime of profit and then the marketing department gets to "spin" it as a customer benefit. Every company does this.

I can only guess that in order to be SVP of marketing or CEO you have to have lost all of your common sense.

If United were to say - "in order to remain competitive and invest more in our hard product and customer support we have to find expense in other places like this", people would probably understand. Oscar - please fire whomever is spinning this stuff for you...
bldr1k is offline  
Old Aug 3, 16, 7:06 pm
  #167  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by Siberian_Viktorya View Post
Does UA keep a team of employees whose sole duty
is sit there all day long and try to come up with ways
to make a couple more bucks
and give loyal customer
another reason to leave UA for good? one of these
days, the last straw will definitely brake the camel's
back.
Probably, yes.
transportprof is offline  
Old Aug 3, 16, 7:27 pm
  #168  
 
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 3,614
Originally Posted by Siberian_Viktorya View Post
Does UA keep a team of employees whose sole duty
is sit there all day long and try to come up with ways
to make a couple more bucks and give loyal customer
another reason to leave UA for good? one of these
days, the last straw will definitely brake the camel's
back.
Yes. And they'd probably make more money by firing those people than by making these "enhancements" that drive business away from UA.
STS-134 is offline  
Old Aug 3, 16, 7:33 pm
  #169  
 
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,627
The 10,000 mile domestic stopover is gone too.
raehl311 is offline  
Old Aug 3, 16, 7:34 pm
  #170  
FlyerTalk Evangelist
 
Join Date: May 2007
Location: Houston
Programs: UA Gold, Marriott Gold
Posts: 11,351
Originally Posted by susiesan View Post
Last year I flew from Yangon-NRT stopover DEN-MCI. So now that wouldn't be allowed?

2 years ago I flew SIN-Seoul stopover SFO-MCI. And that wouldn't be allowed either? My main reason for switching my allegiance from AA to UA was for the stopovers on award tickets. Way to piss off your customers UA.
Neither of those were ever allowed on a one way award, nor what the post you're replying to was talking about (US-EU-Asia RT with a EU stopover).

Originally Posted by susiesan View Post
Would this scenario prohibit a 3 day stopover in Japan on the way to CGK or anywhere else in Asia?
Yes, that's two one ways now, regardless if part of an RT.

Originally Posted by susiesan View Post
Confused. How would this work for a vacation award trip I took 2 years ago;
flew MCI-SFO on UA-Seoul-RGN on Asiana all the way through.
stayed 2 weeks in Myanmar
flew RGN-NRT on ANA. Had 5 day stopover. Flew NRT-DEN-MCI on UA.
Booked as a round trip award with a stopover in one direction. So now this would be 3 awards? Going to Myanmar one award, return 2 awards if I want to stopover in Japan?
Correct, it would now be 3 one way awards.
mduell is offline  
Old Aug 3, 16, 7:44 pm
  #171  
 
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 3,616
Originally Posted by FlyfromDenver View Post
+1
Rarely upgraded; get to watch 1Ks get free drinks and snacks around me. The use of award tickets without a fee was really all that was left. I may end up 1K for next year but I will hit MM in Sept so lifetime gold will be good enough. No more extra trips to maintain status. I'll be buying business on whatever airline is cheapest - and it's always my own money.
The free drinks and snacks benefit when seated in Y is not all that it's cracked-up to be. I am running at less than 50% this year on getting my freebies.

On one flight, the FA started arguing loudly with me about whether 1Ks were entitled to free snack boxes-like I was trying to scam her, so I just clammed-up to avoid creating a disturbance.
zombietooth is offline  
Old Aug 3, 16, 7:58 pm
  #172  
 
Join Date: Jul 2015
Posts: 380
Originally Posted by zombietooth View Post
The free drinks and snacks benefit when seated in Y is not all that it's cracked-up to be. I am running at less than 50% this year on getting my freebies.

On one flight, the FA started arguing loudly with me about whether 1Ks were entitled to free snack boxes-like I was trying to scam her, so I just clammed-up to avoid creating a disturbance.
Take down her name and file a report with UA? At least you'll get 5000 to
7000 miles as compensation for each incident.
Siberian_Viktorya is offline  
Old Aug 3, 16, 8:00 pm
  #173  
 
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G; Marriott Bonvoy Gold; ALL Gold; Hertz PC
Posts: 8,122
I think I read upthread correctly, but did someone say they lowered the fee for kettles?! Why on earth is that even considered useful? Kettles are the least likely to have any sort of material miles worth redeeming...that can't really be worth all that much.
PsiFighter37 is offline  
Old Aug 3, 16, 8:08 pm
  #174  
A FlyerTalk Posting Legend
 
Join Date: Apr 2001
Location: NYC
Posts: 69,204
Originally Posted by PsiFighter37 View Post
I think I read upthread correctly, but did someone say they lowered the fee for [non-elite members]?! Why on earth is that even considered useful? [Non-elite members] are the least likely to have any sort of material miles worth redeeming...that can't really be worth all that much.
They can earn plenty of points via credit cards. :-:

Doesn't mean giving them a better deal at the expense of Platinums is necessarily good business, but don't assume they have no points.
sbm12 is offline  
Old Aug 3, 16, 8:10 pm
  #175  
 
Join Date: Nov 2006
Location: COS/DEN
Programs: UA 1P (w/ no expectations whatsoever); Marriott Gold; Hilton Silver; Hertz Pres
Posts: 686
This must be a new definition of "streamline" that I'm not familiar with.
CaptKornDog is offline  
Old Aug 3, 16, 8:20 pm
  #176  
 
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,627
Originally Posted by CaptKornDog View Post
This must be a new definition of "streamline" that I'm not familiar with.
Streamline the number of fee types to make it easier for the agents to know how much to charge you and reduce the amount of bad software United IT has to write.


They did bury the lead on this - looking at the previews of the new booking engine, it does appear the new booking engine will have better features.
raehl311 is offline  
Old Aug 3, 16, 8:21 pm
  #177  
 
Join Date: Jun 2012
Posts: 4,709
What does UA's new announcement on fee structures mean? Does that mean elite benefits of change/cancellation now only applies to the elite him/herself (vs. flights he/she books for others)?
TOMFORD is offline  
Old Aug 3, 16, 8:23 pm
  #178  
formerly FrequentFlyKid
 
Join Date: Nov 2002
Location: Cleveland, Ohio
Programs: United Global Services, Marriott Bonvoy Ambassador, National Executive Elite
Posts: 970
I was just discussing with an agent at the 1K desk that I thought service and attitude had gotten better this year. From the Premier desk to the airport (most of them, anyway) to the cabin crews; I genuinely thought things were getting better. And then this. I just can't understand taking away the Platinum's benefit of no change fees.

The stopover change - at first look - doesn't seem to be overly restrictive with the caveat that the illegal stopovers many of us have gotten will certainly no longer be permitted.

I found this comment on the website the most ironic...

Why are you removing the stopover policy?


"Many members found the stopover policy to be confusing. Our goal is to keep the benefit while making the process of booking your multi-city trip easier, so we are introducing the Excursionist Perk, which is a free one-way award within select multi-city itineraries."

I always found that United was more confused about it's own stopover policy than the customers.
In The 216 is offline  
Old Aug 3, 16, 8:23 pm
  #179  
 
Join Date: Apr 2010
Posts: 342
http://mileageplusupdates.com/mileag...nglish/flight/

This is a fantastic change! Makes redeposit a lot more attractive.

Thank you United. ^^
sybloc is offline  
Old Aug 3, 16, 8:27 pm
  #180  
 
Join Date: May 2002
Location: US
Programs: UA GS 2MM
Posts: 1,582
So United eliminated the stopover because "many members found it confusing" (according to the FAQ) and replaced it with an "Excursionist Perk" because clearly that's much better understood...

A "stopover" is a common event in air travel and self-explanatory to travelers. An Excursionist Perk, a name United made up and trademarked, is ambiguous to 100% of passengers and far more confusing than a stopover. Why not just tell the truth about why you changed the benefit (or come up with a better excuse)?
cmhua777 is offline  

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