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Updates to UA MP Multi-City Award Travel & Award Fee Changes (Post Oct 2016){Archive}

Updates to UA MP Multi-City Award Travel & Award Fee Changes (Post Oct 2016){Archive}

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Old Feb 4, 19, 4:25 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
United's Announcement and FAQ

Kacee's Interpretation

Main Impact Since October 6
  • Fee Changes such as platinum members are subject to various award fees
  • No more free stopover - replaced with Excursionist Perk
  • Agents no longer have the ability to find routings that do not show up on united.com
  • Manually constructing trips using multi-city search results in multiple award fares being charged
  • Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
  • Singapore Airlines segments are priced separately (add-ons)

Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
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Old Apr 27, 17, 11:12 pm
  #1501  
 
Join Date: Dec 2005
Location: Washington, DC
Programs: BAEC Blue, Priority Club Platinum, SPG Gold, Hilton Gold
Posts: 1,717
Originally Posted by jsloan View Post
Unfortunately, multi-city search doesn't work very well. We've theorized that the issue is that the total length of the query time is limited (to improve responsiveness), and that the multi-city queries take longer and generate more results, so they time out earlier -- but it's just a theory. An agent can normally book that type of itinerary as a round-trip if so desired (e.g., to limit change fees).



In theory, yes, if you get a good agent. In practice, YMMV unless there is still space available on all of the un-flown segments. I have personally been able to do this -- even online -- in the post-Oct 2016 world, but I'd consider that anecdotal evidence at best, and certainly not a guarantee of future UA behavior.
Great thank you, not a huge deal if it can't be changed, it'd just be nice to save a few hours of time and not have to Amtrak to DC.

One other question, I have to start at YYZ because there's no saver space from DC to Toronto. I don't believe you can combine saver & standard on a one way, but would it be possible to book two separate awards or even two separate tickets and have them linked to prevent missed connections?
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Old Apr 27, 17, 11:39 pm
  #1502  
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Originally Posted by terpfan101 View Post
One other question, I have to start at YYZ because there's no saver space from DC to Toronto. I don't believe you can combine saver & standard on a one way, but would it be possible to book two separate awards or even two separate tickets and have them linked to prevent missed connections?
Unfortunately, it isn't possible to link PNRs to help with missed connections. However, if you are willing to pay for the standard award from WAS to YYZ, try using multi-city search to insert YYZ as an additional destination. UA to AC has a one hour minimum connection time at YYZ, and I'd argue the sensible connection time is closer to two hours, especially if you're planning to stop at the lounge or at a restaurant.

Anyway, under the new policy, this will price as a one-way intra-North America standard award plus a round-trip North America to Europe *A award -- in other words, an extra 25K, assuming you choose coach for the WAS-YYZ leg. I just tried this out and I can verify that it priced correctly.
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Old Apr 28, 17, 1:22 am
  #1503  
 
Join Date: Dec 2005
Location: Washington, DC
Programs: BAEC Blue, Priority Club Platinum, SPG Gold, Hilton Gold
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Originally Posted by jsloan View Post
Unfortunately, it isn't possible to link PNRs to help with missed connections. However, if you are willing to pay for the standard award from WAS to YYZ, try using multi-city search to insert YYZ as an additional destination. UA to AC has a one hour minimum connection time at YYZ, and I'd argue the sensible connection time is closer to two hours, especially if you're planning to stop at the lounge or at a restaurant.

Anyway, under the new policy, this will price as a one-way intra-North America standard award plus a round-trip North America to Europe *A award -- in other words, an extra 25K, assuming you choose coach for the WAS-YYZ leg. I just tried this out and I can verify that it priced correctly.
Good to know and yes I tried it and it worked exactly as you described even with the many routes. However as I was getting ready to book I ultimately decided it didn't make sense to pay 25k miles for me and my wife for a flight that'd cost $160 each. I'll pay cash and go with a flight that gives me at least 4 hours connection time.
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Old Apr 29, 17, 11:55 pm
  #1504  
 
Join Date: Feb 2017
Posts: 4
Baggage question

Sorry if this has been asked and answered. I am currently waiting for my flight using the Excursionist Perk. I am flying Brussels Airlines from CDG to BRU. They said my economy award ticket from United doesn't include checked baggage. Does the Excursionist Perk flight include baggage? I ended up paying 35 euro baggage fee and I'm wondering if I can get United to reimburse me.

Last edited by kingkewl; Apr 30, 17 at 12:08 am
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Old Apr 30, 17, 5:27 pm
  #1505  
 
Join Date: Apr 2017
Programs: United
Posts: 7
New Zealand award travel

So I am trying to book award tickets to new zealand (ZQN in particular via AKL or SYD) in august for a ski trip. Departure airport will be SFO. United stopped running it's AKL direct route in the southern hemisphere winter, so the only airline that does so is Air New Zealand. I can't figure out how to find (if any exist) even direct economy tickets on that flight via awards. Is it possible to do so?

If not I'll just have to route through SYD or somewhere in Asia. Any recommendations on how to do so and end up in ZQN? Obviously business class saver is hard there, so I might try the waitlist trick?
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Old May 1, 17, 12:28 am
  #1506  
 
Join Date: Oct 2003
Location: Haifa, Israel
Programs: UA 1K, AAdvantage Platinum; Hertz 5-star, IHG Plat
Posts: 620
International Award Question

UA Experts -

Looking for some ideas and help

I currently have two bookings (1k saver awards):
1: TLV-SEA (via FRA)
2: PDX-TLV (via SFO)

The first one was made back in September before the Award Ticket changes.

At this point I am trying to find a way to combine the two reservations into one so I can add in a "stopover" using the new excursionist perk.

Desired change:
TLV-SEA (via FRA) - No Change
SEA-LAX (excursionist perk)
LAX-SEA (via SFO) - Change PDX-SFO to LAX-SFO (same day)

I have found (online) saver availability on the SEA-LAX and LAX-SFO segments.

How can this be done? The agent i got on the phone couldn't find a way - suggested just canceling it all out and re-booking - issue being Saver space on the international legs.

I guess my back-up option is to just change PDX-TLV to LAX-TLV and purchase with $$ the SEA-LAX leg
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Old May 1, 17, 7:34 am
  #1507  
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Join Date: Apr 2013
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Originally Posted by bosbjg View Post
At this point I am trying to find a way to combine the two reservations into one so I can add in a "stopover" using the new excursionist perk.
Not possible.

Your only option is canceling and rebooking, but that only works if there's saver availability for the full itinerary.
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Old May 1, 17, 2:17 pm
  #1508  
 
Join Date: May 2011
Posts: 26
Trying to book PLS-EWR-RDU for 2 adults and 2 children in Economy. If we book it as one trip (flights less than 24hrs apart) it wants 37,500 miles/pp but if the EWR-RDU is two days later it wants to charge another 25,000 for that segment. (The award miles needed are really high because the dates are over Thanksgiving).

Is there a way to book it as a single trip PLS-EWR on Friday and EWR-RDU Fri or Sat with the 37,500 miles/pp and then call and change the second segment EWR-RDU to Sunday without having to pay the additional 25,000 miles? If so when can the change be made (within 24 hrs? Will we have to pay the change fee of $75pp or the phone fee of $25/pp?)

Dollar wise the tickets would be $670 (M class) if two days apart or $636 as one oneway trip. My inlaws are buying us our tickets and would rather use miles (they are United Chase explorer cardholders and accumulated a lot of miles but haven't flown United recently and have no status and neither do we.
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Old May 1, 17, 5:52 pm
  #1509  
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Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
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Originally Posted by maa3 View Post
Trying to book PLS-EWR-RDU for 2 adults and 2 children in Economy. If we book it as one trip (flights less than 24hrs apart) it wants 37,500 miles/pp but if the EWR-RDU is two days later it wants to charge another 25,000 for that segment. (The award miles needed are really high because the dates are over Thanksgiving). ...
OW awards are not allowed to have a 2-day break (or any break >24 hours when an international ticket). The two day break is causing this to be booked as two separate awards. You will not be able to call in and change from a valid award to an invalidate award without paying the higher mileage levels.
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Old May 1, 17, 7:17 pm
  #1510  
 
Join Date: May 2011
Posts: 26
Ok, thanks.
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Old May 5, 17, 12:32 pm
  #1511  
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Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,415
Currently booked on international C award but one domestic in Y because of no availability at booking. The flight is now available in C. Will UA charge fee to get that leg changed to C?

thanks
fdw
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Old May 7, 17, 9:57 pm
  #1512  
 
Join Date: Jan 2010
Location: Philadelphia, PA
Programs: United MP 1K, SPG Gold
Posts: 175
Why is UAs website terrible, and why do i have to wait an hour on phone , ugh

I made a change to an award itinerary last night for my wife on the united website. I picked out the new flight and paid the change fee and miles. Everything looked like it went through, but the reservation was never exchanged, as i got the "Please call United" message when i view my itinerary.

I've been on the phone with them for the last hour over lunch just to get them to cancel the old flight and ticket the new one for me, had to provide my credit card and security questions again. why cant the website just work? i feel like any time i do anything on the website, it involves me calling united up anyways, and worst part was that the flight never got ticketed. if its this tough for an experienced traveler i couldnt imagine the frustration for the kettles!!
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Old May 7, 17, 10:14 pm
  #1513  
 
Join Date: Mar 2011
Location: Canada
Programs: UA 1K, Marriott Bonvoy PLAT, Priority Pass, Star Alliance Gold
Posts: 3,305
Exclamation united.com v. aircanada.ca

You will have a very hard time convincing this FT that united.com is a terrible WEB site. For over a decade, I struggled with aircanada.ca which is certainly a candidate for this dubious honour. When I switched to united.com, it was a big improvement - better security features, seat selection, it tells you miles per segment, permits courtesy holds.............I could go on all day.

Your problem, Evident (ly) is you do not have status with UA. Once you do and you call the 1K desk, you will soon discover they have little or no wait times (versus 45 mn at AC). I very much doubt if you will feel the same way.
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Old May 7, 17, 10:17 pm
  #1514  
 
Join Date: Jan 2010
Location: Philadelphia, PA
Programs: United MP 1K, SPG Gold
Posts: 175
Originally Posted by Antonio8069 View Post
You will have a very hard time convincing this FT that united.com is a terrible WEB site. For over a decade, I struggled with aircanada.ca which is certainly a candidate for this dubious honour. When I switched to united.com, it was a big improvement - better security features, seat selection, it tells you miles per segment, permits courtesy holds.............I could go on all day.

Your problem, Evident (ly) is you do not have status with UA. Once you do and you call the 1K desk, you will soon discover they have little or no wait times (versus 45 mn at AC). I very much doubt if you will feel the same way.
I've been 1K/PP with United for years. I had no wait time getting to a rep. It was the rep actually processing the change and reissuing the ticket for me that took an hour and 20 minutes. and they still aren't done, but will send me a confirmation in email later. If the website isn't built to handle the backend of a simple change on an itinerary, then it's pretty much worthless and that option shouldn't be made available to customers.
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Old May 7, 17, 10:18 pm
  #1515  
 
Join Date: Aug 2010
Programs: BAEC (Gold), SPG (Lifetime Plat), Star Alliance, One World, Virgin (Gold)
Posts: 209
Holding on for 60 minutes with or without status is not acceptable.

The shame is the airlines customer service teams don't realise this....
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