Dec 27, 2016, 9:23 pm
Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
Jan 18, 2019, 11:53 am
#2956
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,423
I don't want to pay $75 per ticket to cancel a free award ticket. I think that's ridiculous, but that's what the CSR told me. Is there any way to get around it, besides hanging up and trying for a more sympathetic agent?
I am worried about a no-show for the LHR->MXP leg impacting my return flight from Italy.
I am worried about a no-show for the LHR->MXP leg impacting my return flight from Italy.
You're absolutely right that if you no-show LHR->MXP, your onward flights will be cancelled.
Jan 18, 2019, 12:31 pm
#2957
Join Date: Nov 2003
Location: SEA
Programs: AS MVPG MR Platinum Prem
Posts: 239
Can I book an award for two people on a single PNR pulling the appropriate number of miles from each of their accounts? Don't have enough in a single account for both, but each individually does, so not trying to "pool" miles, just book together as one record. Alaska Airlines allows this no problem, even on partner awards, does United? Would prefer to do that if possible in case of irrops but if its not policy and have to play "call until maybe get someone willing to do it" I won't waste my time and will just book separate.
Thanks
Thanks
Jan 18, 2019, 12:39 pm
#2958
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Jan 19, 2019, 9:25 am
#2959
Join Date: Apr 2007
Location: TPE/KHH/LAX
Programs: JL Diamond, CX MPC Silver, OW Emerald, Hilton Diamond, Marriott Titanium
Posts: 1,144
The rules have not changed, but the booking process has. You are generally limited to what the system offers you, and the choices tend to be much fewer than what was offered in the past. You could try calling to book the combination you want, but there's a good chance the result will be the same.
You can also separately check for SNA-SFO award availability. It's likely that UA is only offering the evening flights for saver awards. If there is reasonable availability on SNA-SFO, you book what UA offers first and then call to request change to the earlier flights with availability.
This sounds like UA control of domestic award availability which I have to deal with all the time. I can't get from RIC-ORD to be able to do ORD-XXX TPAC.
This sounds like UA control of domestic award availability which I have to deal with all the time. I can't get from RIC-ORD to be able to do ORD-XXX TPAC.
Jan 19, 2019, 1:58 pm
#2960
Join Date: Mar 2006
Location: Leaving FT for good - going outside
Posts: 132
Is the Multi City (using for excursionist routing) not pricing excursionist leg correctly again?
For a J itinerary after checking all the legs, I am trying to use Multi City - it offers a Y excursionist leg for 0 miles but 30K for J (all saver awards are available).
Is it broken again, or never fixed from previous time?
Or am I crazy? Please don't answer the last question.... I am here, right?
For a J itinerary after checking all the legs, I am trying to use Multi City - it offers a Y excursionist leg for 0 miles but 30K for J (all saver awards are available).
Is it broken again, or never fixed from previous time?
Or am I crazy? Please don't answer the last question.... I am here, right?
Jan 19, 2019, 5:13 pm
#2961
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,423
Jan 19, 2019, 5:36 pm
#2962
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
02/05/2019 SFO (UA) EWR (TP) LIS 30k+$86.20
02/09/2019 LPA (SK) ARN (SK) KRN 0+$28.30
02/12/2019 CPH (SK) ORD 30k+$42.03
Jan 19, 2019, 5:38 pm
#2963
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,423
It seems to work in Y, but it doesn't work in J. It's only allowing the excursionist perk if the free leg is in Y, even if the previous flight is in J.
Jan 20, 2019, 12:46 am
#2964
Join Date: Mar 2006
Location: Leaving FT for good - going outside
Posts: 132
Jan 28, 2019, 2:55 pm
#2965
Join Date: May 2014
Location: Dayton, OH
Programs: CarlsonGold,HHDiamond, SPGGold,ChoiceGold, *Silver, WNCompanionPass, ASMVPGold, HyattDiamond,IHGPlat
Posts: 255
Anybody know why United is not showing availability on LAX-IST flight after April 29th?
Jan 28, 2019, 3:24 pm
#2966
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
Jan 28, 2019, 3:58 pm
#2967
Join Date: May 2014
Location: Dayton, OH
Programs: CarlsonGold,HHDiamond, SPGGold,ChoiceGold, *Silver, WNCompanionPass, ASMVPGold, HyattDiamond,IHGPlat
Posts: 255
No availability LAX-IST after April 29th.
Could you show an example? Here's a picture of what United has in their non-stop calendar. FYI: Turkish website shows Economy Limited (i.e. Saver Space) throughout the year. Also, this doesn't seem to be limited to United. ANA and Aeroplan sites are doing the same thing.
Jan 28, 2019, 4:51 pm
#2968
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
Hmmm ... it appears that I spoke too soon. Sorry. 
I've been scouring for saver fares, and I know that I saw LAX-IST, IST-FCO pop up late last week (and maybe even this weekend). But I cannot find them now. Did you catch the notification about Singapore, TAP and THAI awards being temporarily unavailable? I wonder if the problem isn't spreading.
I've been scouring for saver fares, and I know that I saw LAX-IST, IST-FCO pop up late last week (and maybe even this weekend). But I cannot find them now. Did you catch the notification about Singapore, TAP and THAI awards being temporarily unavailable? I wonder if the problem isn't spreading.
Jan 28, 2019, 5:06 pm
#2969
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,423
Hmmm ... it appears that I spoke too soon. Sorry. I've been scouring for saver fares, and I know that I saw LAX-IST, IST-FCO pop up late last week (and maybe even this weekend). But I cannot find them now. Did you catch the notification about Singapore, TAP and THAI awards being temporarily unavailable? I wonder if the problem isn't spreading.
I've been scouring for saver fares, and I know that I saw LAX-IST, IST-FCO pop up late last week (and maybe even this weekend). But I cannot find them now. Did you catch the notification about Singapore, TAP and THAI awards being temporarily unavailable? I wonder if the problem isn't spreading.The fact that it's available on TK's website isn't relevant. Airlines can (and do) provide award additional availability to their own members.
Jan 28, 2019, 5:38 pm
#2970
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
The problem is that while I can go directly to NZ to purchase that a ticket on that flight, going about it this way means that it's going to look like there is at least one unaccompanied minor (i.e. either one or both of the iapetus jrs. will wind up on a different PNR than mrs. iapetus), which will lead to all sorts of other headaches. Just thought I'd see if any of my fellow FTers have some insight on this that I lack ...