Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#1711
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
If you know when you want to travel, it's certainly worth watching beginning around 330.
OP is asking about LH inventory, which is released by LH, not UA.
#1712
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
#1713
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,020
SFO-ORD-YUL//overnight*//ZRH
VCE-ZRH-CDG
CDG-ZRH//overnight*//SFO
*less than 24 hours
United wants extra miles for the VCE-CDG leg which I think should be free under the Excursionist rules. Is there anything I'm missing?
Booking into Business saver with the SFO-YUL sectors in economy as no saver business is available. Booking this routing to make the travel a bit easier on my wife who has back problems.
#1714
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
Tried to book the itinerary below on United using the Excursionist award and failed even after talking to a supervisor. It seems like it is within the rules but I've notices that the system seems to have trouble when you build in overnight stops less than 24 hours (which are allowed and technically not stops on an intl. itin).
SFO-ORD-YUL//overnight*//ZRH
VCE-ZRH-CDG
CDG-ZRH//overnight*//SFO
*less than 24 hours
United wants extra miles for the VCE-CDG leg which I think should be free under the Excursionist rules. Is there anything I'm missing?
Booking into Business saver with the SFO-YUL sectors in economy as no saver business is available. Booking this routing to make the travel a bit easier on my wife who has back problems.
SFO-ORD-YUL//overnight*//ZRH
VCE-ZRH-CDG
CDG-ZRH//overnight*//SFO
*less than 24 hours
United wants extra miles for the VCE-CDG leg which I think should be free under the Excursionist rules. Is there anything I'm missing?
Booking into Business saver with the SFO-YUL sectors in economy as no saver business is available. Booking this routing to make the travel a bit easier on my wife who has back problems.
While you're right that these connections are not stopovers, United no longer considers duration when pricing an itinerary. Instead, if the flights that you want aren't available with a simple origin - destination search, they'll price them on a point-to-point basis. So, unless you see SFO-ORD-YUL-ZRH when you do a SFO-ZRH search, you're unlikely to get it to price as a single award. The same is true for CDG-ZRH-SFO.
So, the best advice I have is to try each origin-destination search individually and see if any of the routings work for you. If you have to piece something together manually, it's likely to cost extra miles.
#1715
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,020
I walked through this with the agent and only when she pulled the VCE-CDG leg did it price correctly. I'll call back again and try to add that sector and see what happens.
#1716
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
This is the issue I was raising - my routing is within their award rules but their IT/search function has trouble creating it. Charging me extra miles for an award routing that doesn't require it per United's rules seems like a fail to me.
I walked through this with the agent and only when she pulled the VCE-CDG leg did it price correctly. I'll call back again and try to add that sector and see what happens.
I walked through this with the agent and only when she pulled the VCE-CDG leg did it price correctly. I'll call back again and try to add that sector and see what happens.
I wish I had a better answer, but this is the way their new system works. Their immediate intent appears to have been to eliminate awards they considered abusive, such as criss-crossing Europe on a single award, spending 23 hours in each city. The actual result is to squash plenty of perfectly reasonable awards such as yours.
VCE-CDG is absolutely valid per the Excursionist Perk, so I'm guessing that the actual problem segment is CDG-ZRH -- I think it's pricing that on its own rather than as part of CDG-SFO. Therefore, it would be counting CDG-ZRH as the Excursionist Perk now. If you add VCE-CDG, that becomes the Perk... but CDG-ZRH is no longer free (the first eligible segment is the free one).
You may be able to swap the two; get VCE-CDG for free and eliminate CDG-ZRH. You'd then need to find another way to get from Paris to Zurich, such as the train.
Good luck!
#1717
Join Date: Jul 2008
Posts: 221
Australia to USA routing
We are looking at SYD-BKK-LHR-EWR-ROC. Does not violate the 4-segment (3 connection) one-way rule, but not sure of the regions. Is this valid and bookable using a UA award (in coach)?
#1718
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,758
Things are much more strict than just the four segment rule now. If it doesn't give you those exact options when you put it SYD to ROC, you're pretty much out of luck, unless you price and pay for a multi-city award.
#1719
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
I don't think you can route to Australia via Europe.
#1721
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
Replacing LHR with ICN, NRT, PVG, HKG, etc. (Asia) will yield a legal routing, but good luck getting UA to offer you that itinerary now that itineraries can't be pieced together segment-by-segment using the multi-city tool and 'correctly' autoprice.
#1722
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Yeah usually all it returns is OZ ICN-SYD or maybe CA PEK-SYD.
#1724
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
#1725
Join Date: Aug 2017
Posts: 1
Award Redemption Plan
Hello all. My fiance and I are trying to find two 1 way business class or above seats with 200k miles from LAX to Italy. We have been searching and have been finding saver awards with Swiss but want to ask the pros to see if this is good or not. We have flexibility but ideally we would fly out the 18th of March and come back the 25 through the 28th of March of 2018. Thanks in advance for any tips or other things found.