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Originally Posted by gtpdiddy
(Post 37232556)
Has anyone called the 1K desk to request the PP upgrade that way?
GT |
Site still down
Anyone here having any luck?
GT |
Originally Posted by gtpdiddy
(Post 37234431)
Anyone here having any luck?
GT |
I've posted this issue on the UA FB group and their X account. Hopefully they'll respond. Site is still giving the same error.
GT |
It’s interesting that LH seems to be working right now, so maybe it is on the NH end for once.
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Yes, still not working for NH upgrade. How can we resolve this?
GT |
Originally Posted by cfischer
(Post 37235803)
It’s interesting that LH seems to be working right now, so maybe it is on the NH end for once.
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Originally Posted by gtpdiddy
(Post 37232551)
One interesting thing is when I go to ANA site to input the ANA booking code, the UA code share itinerary and the NH itinerary both showed up. I called ANA to fix it but they can't touch it b/c it's a travel agency ticket. I called UA and the 1K desk said they've seen it before and shouldn't be an issue to request the PP upgrade. Would this be the problem or it doesn't matter? I've asked my travel agency to look into it as well to see if they can remove the duplicate UA codeshare itinerary.
GT |
Miracles do happen! Looks like someone fixed the NH upgrade software at least for using plus points. After trying for weeks unsuccessfully, this morning it let me get on the upgrade list for our January trip from NRT to BKK. So, keep trying....
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Looks like they fixed the problem after I called the 1K desk yesterday, but now this error shows up for me. I found another agent on ANA direct and she managed to remove the UA duplicate itinerary for me and to add my UA MP number and other ID info to the itinerary. I'll wait until tomorrow to request upgrade again. Hopefully the error below won't happen to me!
If it still happens, any way to fix this? GT https://cimg5.ibsrv.net/gimg/www.fly...c37dd73d60.jpg |
SUCCESS! Interesting that I had to including my UA Ticket # to make it work, otherwise it gives me the error there is another passenger on the same flight! This is despite me getting ANA resolve my duplicate UA booking.
GT |
Originally Posted by gtpdiddy
(Post 37238749)
Looks like they fixed the problem after I called the 1K desk yesterday, but now this error shows up for me. I found another agent on ANA direct and she managed to remove the UA duplicate itinerary for me and to add my UA MP number and other ID info to the itinerary. I'll wait until tomorrow to request upgrade again. Hopefully the error below won't happen to me!
If it still happens, any way to fix this? GT https://cimg5.ibsrv.net/gimg/www.fly...c37dd73d60.jpg |
Originally Posted by gtpdiddy
(Post 37238749)
Looks like they fixed the problem after I called the 1K desk yesterday, but now this error shows up for me. I found another agent on ANA direct and she managed to remove the UA duplicate itinerary for me and to add my UA MP number and other ID info to the itinerary. I'll wait until tomorrow to request upgrade again. Hopefully the error below won't happen to me!
If it still happens, any way to fix this? GT https://cimg5.ibsrv.net/gimg/www.fly...c37dd73d60.jpg |
I suppose with that error it's always possible that you do actually share a name with someone else on the flight, and the ticket number is needed for disambiguation.
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Thank you njwatson32 and RoomChaser ! Indeed adding the 016 ticket # did the trick.
Fingers crossed for NH 159 on 10/15 and NH 160 on 10/19 to clear! I've had zero luck on day flights but 100% hit on their night flights. How about the others' experience? Much appreciated! GT |
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