The PlusPoint request is made directly to ANA, not United.

I’m traveling, but search on something like “Using united plus points on ANA” to get the thread, that has the how to.

I'm used to LH, not NH, but I believe it's the same process - you request from the United side, no?

It is the same process, and the same request form on the United site. If you call/contact ANA about use of UA PlusPoints they will have absolutely n:confused: idea what you are talking about.

If the webform Xyzzy links to is broken, then sorry to say but you're SOL. Nobody reachable by the general public (reservations agents, web support agents, supervisors, etc.) can manually apply PPs for non-UA flights or effect some other workaround. They might be able to submit an IT ticket, but I would not count on that getting resolved in a matter of days.

I've had this too. And in those cases, nobody at UA was able t:( help.

So I just spoke to United and they said that the only way I can request the upgrade - with Star Alliance (MileagePlus) or Plus Points - is if I had bought the ticket directly from ANA. They said that the flight must be marketed and sold by the same carrier, so the ticket on 016 stock means that it's not eligible for either upgrade type. I was under the impression that it *had* to be on 016 stock but the flight itself needed to carry the NH code. I guess I misunderstood?

That is incorrect. It's time to call back. The segment has to have the NH code, but ticket stock does n:ot matter. If it's a UA ticket, a UA agent can change the segment to the (in this case) NH code -- if there is available space in the proper fare bucket.

The segment does have the NH code - they made that change already. It's a UA 016 stock ticket and there are 3 segments in the one-way itinerary. The first is UA domestic (in Z), the second is NH (in Z) and the third is NH (in D). It's the 2nd leg I want to upgrade - the 3rd flight does not have F-class on it.

This is coming from a high-level source within UA's Mileage program. They are saying it had to be on 205 stock to apply a PP or MP/*A upgrade.

An 016 ticket should work fine for PlusPoints to be applied. And in this case, it's g:ot to have the NH code -- which it apparently does. Calling in isn't going to help as the only way to request an upgrade via PlusPoints is via the UA upgrade tool. If that fails, UA can try to fix the tool, but it's basically a black box.

Absolutely untrue.

Other thing to check is that the flight has been ticketed appropriately. When you go to NH website do you see the flight as ticketed? I ask because I had similar scenario last week. I had booked on UA and called them the change flight number, which they did, but despite that the UA upgrade tool would not work for either PP or miles. I noticed on the NH website that my reservation was 'not purchased '. I called UA who said all was okay but I explained that NH could not see that i had a paid ticket. In the end they reissued me a new ticket (different number) with the NH flight numbers and I was easily able to waitlist for upgrade (and also status changed on NH website).

I guess I mispoke earlier. The upgrade request for upgrade is made to ANA via UA’s upgrade request portal. It definitely can be requested for a 016 (UA) issued ticket, unless there has been a very recent change. Once the upgrade request is made, UA has nothing to do with the request. Confirmation of an upgrade even comes directly from ANA, not United.

Thanks, all. Yes, ANA site shows it as ticketed. I'm at a loss. Oh well :(

What phone number are you guys using to contact web support to reissue a UA codeshare onto the NH code? I could rebook the entire segment from scratch with a new ticket number and a new PNR for the same price, but it'd be the UA codeshare and that'd need to get edited to be on the NH code. The premier desk agent I just spoke to said that isn't possible.

The process sometimes breaks and it is tough to find someone who either acknowledges it or knows who to call to get it fixed. I used the LH and *A system today successfully, so it is not a general problem. Could be an issue on the NH side as well.
i would keep trying, not much else you can do anyway.

I'm having the same issue with NH ticket number. This is definitely UA IT related issues. I spoke with premier desk. The agent said she will report it to the lead. However, the tool works on LH. I doubt that they left it broken on NH. I tried with PP and miles. No luck.

Same error? If yes, we are on the same board. Their web issue. You'll see the same error even if you fill wrong information. The web no longer work on some airlines. We might only can keep reporting this issue until their IT fix it.
https://cimg6.ibsrv.net/gimg/www.fly...c3ece15da6.png


I found the same error. PP only work on LH. No longer on NH and Copa flight. I thought it could be something wrong on NH. But I don't think so when I found out this. You can do some tests on SAUA. Only some airlines respond different error code when you fill incorrect information. Most of them shows the same error regardless the flight information. It makes me believe that the web is not processing this information.

But it is processing it if working for LH and some airlines give different response?