Last edit by: WineCountryUA
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
#61
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I see your point and answer as if this was a quiz about the contract of carriage. However at T 15 , The gate agent could of looked in the system and see that they had a runner. I don’t believe the flight was held just for my friend, it was the last flight of the evening to Los Angeles and he could’ve walked slow, had UA give him a hotel, food vouchers etc. and took the first flight out in the morning in first. He went through these scenarios with the 1K desk when he was in Panama. They protected him on the last flight of the day and the first one in the morning. When he got off his flight from Panama he still had a business class ticket. Anyway, I see your point I hope you see mine
#62
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I see your point and answer as if this was a quiz about the contract of carriage. However at T 15 , The gate agent could of looked in the system and see that they had a runner. I don’t believe the flight was held just for my friend, it was the last flight of the evening to Los Angeles and he could’ve walked slow, had UA give him a hotel, food vouchers etc. and took the first flight out in the morning in first. He went through these scenarios with the 1K desk when he was in Panama. They protected him on the last flight of the day and the first one in the morning. When he got off his flight from Panama he still had a business class ticket. Anyway, I see your point I hope you see mine
In either case, your friend would likely be given some miles/ETC for the inconvenience caused by the delay if they ask 1KVoice, but not formal downgrade compensation.
#63
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Keep in mind, the gate agent had to process an upgrade for the next person on the list. If they'd waited for your friend, and he hadn't shown, either that step gets skipped -- and someone writes into FT about how the agent didn't bother to upgrade them, despite an empty seat -- or the flight gets an extra delay.
I understand your point, but I don't consider it reasonable,. By any standard, your friend received absolutely superb service, including being put onto a flight five minutes after the door was scheduled to close.
He can write in for a refund of the fare difference between Y and J fort the IAH-LAX segment. It's not likely to be very much.
The current standard for an inconvenience ETC is a six-hour delay at the final destination. That's not to say it's impossible, but it's no guarantee either.
#64
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In the day when I would solicit Bumps, I’ve seen the gate agents look into their system and sometimes say something like this oh those people are coming in on XXX, I see they cleared customs, etc. I believe they were doing this to see how many people could actually make the flight who are connecting or miss connecting and to determine how many volunteers they would need.
Other times for myself over the years when I ran to a gate the agent would say I saw you were coming that your flight just arrived at gate XXX. So there are proactive agents that can and will look into the system.
To answer the one question presented above by jsloan , yes while running my friend saw a united agent and asked if they can call ahead to the gate to let them know he’s running. I believe he was just passing someone in the hall perhaps they didn’t have a radio, the woman just shrugged her head and my friend continued running. I too agree it was a great effort on his part, however we’re in different camps regarding how UA handled the issue
Other times for myself over the years when I ran to a gate the agent would say I saw you were coming that your flight just arrived at gate XXX. So there are proactive agents that can and will look into the system.
To answer the one question presented above by jsloan , yes while running my friend saw a united agent and asked if they can call ahead to the gate to let them know he’s running. I believe he was just passing someone in the hall perhaps they didn’t have a radio, the woman just shrugged her head and my friend continued running. I too agree it was a great effort on his part, however we’re in different camps regarding how UA handled the issue
Last edited by Flying Machine; Sep 8, 2021 at 9:28 am
#65
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#66
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To answer the one question presented above by jsloan , yes while running my friend saw a united agent and asked if they can call ahead to the gate to let them know he’s running. I believe he was just passing someone in the hall perhaps they didn’t have a radio, the woman just shrugged her head and my friend continued running.
OK, so this person got protected in J, on two flights, based on a CPU?!?
I have been protected in J after a CPU. I didn't ask for it; in fact, I was embarrassed by it when I saw that I wouldn't have cleared on my replacement flight. I certainly wouldn't have complained afterwards if I had gotten exactly what I paid for. Most of the time after IRROPS, that's exactly what happens: I end up flying in Y.
OP: I'm sorry, but we're going to have to agree to disagree on this one. In my book, your friend got absolutely top-notch service here.
#67
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I have been protected in J after a CPU. I didn't ask for it; in fact, I was embarrassed by it when I saw that I wouldn't have cleared on my replacement flight. I certainly wouldn't have complained afterwards if I had gotten exactly what I paid for. Most of the time after IRROPS, that's exactly what happens: I end up flying in Y.
Obviously a known risk, but something I can overlook when originally booking.
#68
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But how would the GA know that they had a "runner". If I knew that I wouldn't get to the gate until T-5 min, even after racing across terminals to get there, I might not even bother.
In either case, your friend would likely be given some miles/ETC for the inconvenience caused by the delay if they ask 1KVoice, but not formal downgrade compensation.
In either case, your friend would likely be given some miles/ETC for the inconvenience caused by the delay if they ask 1KVoice, but not formal downgrade compensation.
#69
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I have held multiple protection before, and I have had a GA call my destination gate to warn of a runner twice -- both in ORD actually... The first time I was just out of an unexpected hospital stay on a business trip -- heading home to an appointment with a specialist at home the next morning. My wife and I got to a completely empty gate and we're met by an agent coming up the jetway "You made it!" And closed the door behind us... I made it to my seat coughing up a lung from the marathon and I'm sure more than a few people were worried about that combined with my hospital ID wristband...)
Second time I got to the gate literally as the agent slammed it in my face... You win some you lose some, I guess. My exasperated muttering combined with the agent confirming that they had received a call but didn't think I would possibly make it got a supervisor to spontaneously offer an low-value ETC (given that the delay was UA-controllable and the door closed at D-12).
#70
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In Canada, AC can see if passengers have scanned their BP at security. Yes, different airline, different agency, but it's certainly possible, in theory, and it seems like something that would really help the airlines.
#71
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#72
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Conceivably but unless Aero has changed in the past couple years it's not easy for agents, likewise if they don't have the bag tag # -- which they probably wouldn't in this scenario -- at least pre-aero an agent has to dig through the check-in history on the PNR, note the bag tag #, and then reference a different system to actually see the status of the bag (this was the case with pmCO and early postmUA, at least) in other words it takes a really motivated or bored and educated agent to do this...
(Side observation: CO used to print the bag tag #s on the BP... Wonder why that stopped?)
It's slowly changing with introduction of new technologies (like automated DL scanners) but in most cases TSA don't even know that TSA has scanned a boarding pass. Most of the desko scanners are decentralized barcode validators more than anything else. I suspect there may be Privacy Act concerns about storing/retaining/sharing that data that the TSA doesn't feel would be worth dealing with.
(Side observation: CO used to print the bag tag #s on the BP... Wonder why that stopped?)
It's slowly changing with introduction of new technologies (like automated DL scanners) but in most cases TSA don't even know that TSA has scanned a boarding pass. Most of the desko scanners are decentralized barcode validators more than anything else. I suspect there may be Privacy Act concerns about storing/retaining/sharing that data that the TSA doesn't feel would be worth dealing with.
Last edited by lincolnjkc; Sep 8, 2021 at 1:09 pm
#73
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#74
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#75
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If that's the case how is it that TSA can scan my passport in lieu of BP and let me through the security checkpoint?