Jan 3, 2016, 1:51 pm
Last edit by: WineCountryUA
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
May 12, 2021, 1:51 pm
#1
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I have been flying quite a bit in the last month and have quite a few good experiences to relay to FT but this is one of of the better ones.
Flying on an award ticket from EWR -SFO then over night SFO with SFO-KOA (not award fwiw) I was downgraded initially in EWR from F to E by gate agent. She said it was "a tough decision" but the flight was overbooked so since I was a 1K flying on miles she choose me for the downgrade. When I asked about compensation I was told I would get my miles back and that was basically it. I could discuss further compensation with CS but told to just board as it was now getting late. I took my E+ seat and they literally closed the doors when another passenger came up to me and said I was in her seat. Trying to remain calm I went up to the FA who had just closed the doors and was told they had a last minute no show in F so I was back "upfront" again and they gave my E+ seat to the women who was apparently stand by. The flight was indeed sold out. So I guess all is well that ends well but was not too happy with UA with the initial treatment. It seems flying on an award F ticket is never a sure thing!?
Flying on an award ticket from EWR -SFO then over night SFO with SFO-KOA (not award fwiw) I was downgraded initially in EWR from F to E by gate agent. She said it was "a tough decision" but the flight was overbooked so since I was a 1K flying on miles she choose me for the downgrade. When I asked about compensation I was told I would get my miles back and that was basically it. I could discuss further compensation with CS but told to just board as it was now getting late. I took my E+ seat and they literally closed the doors when another passenger came up to me and said I was in her seat. Trying to remain calm I went up to the FA who had just closed the doors and was told they had a last minute no show in F so I was back "upfront" again and they gave my E+ seat to the women who was apparently stand by. The flight was indeed sold out. So I guess all is well that ends well but was not too happy with UA with the initial treatment. It seems flying on an award F ticket is never a sure thing!?
Last edited by nomad420; May 12, 2021 at 2:43 pm
May 12, 2021, 1:54 pm
#2
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May 12, 2021, 2:02 pm
#3
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This is most commonly caused by an aircraft change
May 12, 2021, 2:24 pm
#4
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Lately -- with full flights and perhaps encouraged by the "change your mind anytime" for all fares except BE -- I've been seeing a fairly significant number of flights where the AC has not changed but that are showing availability along the lines of J1 C0 Y0 with a completely full seat map. I've heard some rumblings from off the record sources that "the flight was oversold in front up until a couple hours ago" or similar.
I'm reasonably sure about two weeks ago I forced a flight into a J oversell during IROPS (The app let me rebook myself on a flight that airport agents were telling me had no availability, expert mode was showing it as J1 and everything else 0, and I didn't get a seat assignment until the next day) but that's more of a "back of the mind feeling" than any concrete evidence to support it. As it turned out the flight left the gate the first time 100% full; and stayed at about 99% after our first gate return...so it seems the algorithms are smart enough to keep UA out of trouble most of the time while maximizing loads/revenue.
I'm reasonably sure about two weeks ago I forced a flight into a J oversell during IROPS (The app let me rebook myself on a flight that airport agents were telling me had no availability, expert mode was showing it as J1 and everything else 0, and I didn't get a seat assignment until the next day) but that's more of a "back of the mind feeling" than any concrete evidence to support it. As it turned out the flight left the gate the first time 100% full; and stayed at about 99% after our first gate return...so it seems the algorithms are smart enough to keep UA out of trouble most of the time while maximizing loads/revenue.
May 12, 2021, 2:46 pm
#5
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FWIW this was NOT an aircraft change situation. They openly stated they "over sold" the flight. I figured there would be more compensation than just "getting my miles back" but the GA didn't want to get into any of that with me and just said call CS.
May 12, 2021, 3:08 pm
#6
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I know for a fact United overbooks F by one on some routes. One of them is sfo-sin I’m sure there are many others. It makes sense though. Full J fares on that route can be 15k and I’m sure United’s downgrade compensation is far from that and I’m sure most of the time someone misconnects.
May 12, 2021, 3:11 pm
#7
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I don't know that the downgrade order is strictly defined, but I'm pretty sure "1K on a miles ticket" is only really supposed to be targeted if everyone else was also 1K or GS. It sounds like you had one of those gate agents who makes up policies on the spot, especially since they told you that you'd get no additional compensation. Also, I believe she's supposed to start by soliciting volunteers.
I wouldn't take this one experience as evidence of policy -- I'm thinking rogue agent.
May 12, 2021, 3:41 pm
#8
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...
I don't know that the downgrade order is strictly defined, but I'm pretty sure "1K on a miles ticket" is only really supposed to be targeted if everyone else was also 1K or GS. It sounds like you had one of those gate agents who makes up policies on the spot, especially since they told you that you'd get no additional compensation. Also, I believe she's supposed to start by soliciting volunteers.
I wouldn't take this one experience as evidence of policy -- I'm thinking rogue agent.
I don't know that the downgrade order is strictly defined, but I'm pretty sure "1K on a miles ticket" is only really supposed to be targeted if everyone else was also 1K or GS. It sounds like you had one of those gate agents who makes up policies on the spot, especially since they told you that you'd get no additional compensation. Also, I believe she's supposed to start by soliciting volunteers.
I wouldn't take this one experience as evidence of policy -- I'm thinking rogue agent.
May 12, 2021, 4:05 pm
#9
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I don't know that the downgrade order is strictly defined, but I'm pretty sure "1K on a miles ticket" is only really supposed to be targeted if everyone else was also 1K or GS. It sounds like you had one of those gate agents who makes up policies on the spot, especially since they told you that you'd get no additional compensation.
May 12, 2021, 7:36 pm
#11
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There is a published policy on IDB (elites are exempt) but not sure I have seen one for OVS downgrades. Soliciting volunteers is part of the IDB policy.
May 12, 2021, 7:39 pm
#12
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I think it would be very foolish for UA to bump a paid F for an Silver on award travel. The IDB policy does not work for the F cabin. Something using fare and then status makes more sense
May 12, 2021, 7:48 pm
#13
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They shouldn't be downgrading anyone. But if they have to, there are arguments to be made for just about any procedure you can think of. That's why I think they're supposed to start with volunteers and go from there.
May 12, 2021, 7:52 pm
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May 12, 2021, 11:10 pm
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